Etihad Airlines Cancellation and Refund Policies

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About Etihad Airlines

Canceling the flight at the last minute may be difficult and can give you a daunting experience. But, if you are unfamiliar with the proper cancellation procedure then it goes without saying that travel arrangements and airlines are subject to change at any time. Furthermore, with various benefits of Etihad Airlines cancellation and refund policies, you can discover around the world conveniently. Etihad Airways is the second flag carrier airline of the United Arab Emirates with the head office in Khalifa city, which is near the Abu Dhabi International Airport. Etihad started its operations in November 2003. Since then, this airline has operated more than 1000 flights per week to over 120 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America with a fleet of 102. Etihad Airways also carried 14.8 million passengers with a 22.3% increase from the previous year delivering revenues of US $9.2 billion along with a net profit of US $103 million with the main base of Abu Dhabi international airport. 

Etihad Airways Cancellation Policy

According to Etihad Airways’ cancellation policy for 2021, only refundable tickets can be canceled and fully refunded. The fare conditions are mentioned in your ticket. With the flexible cancellation, you can cancel your booked flight tickets anytime. Whether you are canceling your flight tickets after the booking or at the last moment, it is important to understand the Etihad cancellation policy clearly to avoid misunderstandings. In this guide, we will help you to understand more about the refund and cancellation policies.   

Etihad 24-hour Cancellation Policy

Sudden Emergency? Need to cancel the flight?

If you have booked an Etihad flight and now due to unexpected circumstances, you have to cancel it then there is no need to panic as the airline offers flexible policies for its passengers, making the travel effortless and affordable. Even if you are canceling your flight tickets just after you made the booking, it is important for you to understand the Etihad cancellation policy clearly to avoid further misunderstanding.

The Etihad 24-hour cancellation policy is applied to all types of tickets which means you can cancel your booking within 24 hours from the time of booking to receive the refund. Furthermore, it is advisable to understand the following points:

  • The 24 hours Cancellation policy allows its passengers to cancel their flights from the booking date to claim a full refund.
  • Etihad Airlines offers a risk-free policy where passengers are not required to pay any cancellation fee if the cancellation is done within the 24 hours time frame.
  • After 24 hours if the ticket is canceled then the passenger will have to pay a cancellation fee. As per the Etihad cancellation fee, a full refund is allowed on refundable tickets.

Etihad Cancellation Policy for Refundable and Non-Refundable Tickets

If you have a refundable or non-refundable flight ticket, the cancellation policy depends on various circumstances:

  • When you cancel your refundable or non-refundable ticket within three days before the departure you have to pay the penalty for it.
  • If you have purchased a flexible or premium ticket then you will receive a full refund.
  • Etihad offers free cancellation until the end of the risk-free period.
  • If the cancellation occurs due to any natural calamity then you are eligible to receive compensation.

Etihad Cancellation Policy For Different Class (Basic Economy, Business, and First Class)

Etihad cancellation policy differs on the type of ticket you purchased, and the policy also depends on the cabin class. Follow are some of the relevant points :

Basic Economy Class

  • The Economy tickets of Etihad are non-refundable. Hence, if you are required to cancel your flight, then do consider purchasing a refundable ticket if there could be any such circumstances.
  • According to Etihad’s cancellation policy, special fares are offered occasionally and are normally the lowest fares. It means that if you cancel a special fare then you will not receive any refund aside from the refundable taxes and charges. 

Business Class

  • According to the Etihad cancellation policy, Eithiad allows you to make some changes in your reservation free of cost if you cancel the flight ticket within 24 hours of booking.
  • You are required to pay $200 as a cancellation fee if you cancel the flight after 24 hours.

First Class

  • In case of cancellation, refundable tickets will be fully compensated.
  • You have to pay a penalty if you make any changes to your reservation including canceling the service.

How to Get Compensation in Case of Flight Delay or Cancellation

  • If your flight got canceled due to bad weather then you are eligible to receive compensation for your ticket.
  • If your flight gets delayed for more than 4 hours then you are also eligible for the free-of-charge meals depending on the duration of your waiting time.
  • The airline will also offer alternate flights to you within a period of 6 hours or either pay you full compensation for your ticket.

How to Cancel an Etihad Flight?

Now, without any hassles, you can cancel your Etihad flight by just visiting the official website:

Cancel Flight Ticket Online

  • Go to the official website of Etihad Airlines.
  • After that, you need to log in to your registered account with Etihad Airlines.
  • Enter your Etihad login credentials.
  • Once you logged in, select the option “My Bookings”.

Etihad Cancellation Policy for Refundable and Non-Refundable Tickets

If you have a refundable or non-refundable flight ticket, the cancellation policy depends on various circumstances:

  • When you cancel your refundable or non-refundable ticket within three days before the departure you have to pay the penalty for it.
  • If you have purchased a flexible or premium ticket then you will receive a full refund.
  • Etihad offers free cancellation until the end of the risk-free period.
  • If the cancellation occurs due to any natural calamity then you are eligible to receive compensation.

How to Cancel an Etihad Flight?

Now, without any hassles, you can cancel your Etihad flight by just visiting the official website. 

Cancel Flight Ticket Online

  • Go to the official website of Etihad Airlines.
  • After that, you need to log in to your registered account with Etihad Airlines.
  • Enter your Etihad login credentials.
  • Once you logged in, select the option “My Bookings”.
  • In the middle of the page after you see all the flights then select the flight which needs to be canceled.
  • Click on Proceed Button.
  • Select the option “Cancel Booking”

Cancel Flight Ticket Offline

  • Contact Etihad Reservation Department at +971 600 555 555 toll-free number. 
  • Convey the aviation executive that you want to cancel your Etihad tickets.
  • Check your air ticket refund options.
  • After that, select a payment method if you are required to pay a cancellation fee for Etihad flights.
  • After that, the airline will send a confirmation mail regarding the cancellation.

Etihad Cancellation Fee

Etihad has a cancellation fee for both international and domestic flights. Following is the cancellation fee which is applicable if you cancel your Eithiad flights before 24 hours of scheduled departure:

  • The cancellation fee for the Etihad flights will cost you in between $200 to $500 depending upon the area where you are traveling.
  • However, the passenger will be charged 30% of the ticket price as a cancellation fee if the booked flight is canceled between 44 and 31 days before the scheduled departure.

Etihad Refund Policy

  • The passenger is eligible to claim a full refund for a flexible or premium ticket.
  • After the 24 hours gets over, non-refundable tickets are not subject to any refund.
  • Refunds will be credited to the original mode of payment within ten days of cancellation.
  • If your flight is canceled due to any natural calamity, then you are eligible for a refund.

How to Get a Refund from Etihad?

There are two ways you can request a refund- online and offline.

Online Method

  • Visit the official website of Etihad Airlines.
  • Sign in to your account.
  • Select the ‘Manage My Booking’ option.
  • Enter your cancel booking information
  • Open your canceled ticket
  • Go to the bottom of the page, where you will find the ‘Refund’ option
  • Click on it and fill in all the required information 
  • Apply for a refund.

Offline Method

Following are the offline steps that will help you to apply for an Etihad Airlines refund:

  • First, you have to reach customer care by dialing 091670 03333 and choosing your preferred language.
  • After that, listen to the computerized voice.
  • The automated voice will give you the details of the ideal number, which you need to press and get connected with the live customer service representative.
  • Once you connect with its live representative, you need to provide the details of your canceled Etihad Airlines ticket.
  • Then, raise a request for a refund from Etihad Airlines.

Etihad Customer Support Number for Cancellation and Refund Policy

Etihad customer support number varies depending on the country you are calling from.

Following is a list of the important phone numbers required to cancel your Etihad flight:

El paísNúmeros de TeléfonoEl paísNúmeros de Teléfono
Argentina+971 600555666Hungary+971 600555666
Australia+61 130 053 2215Islandia+971 600555666
Austria+49 3095999805India+1800 1233901
Bahrain+973 80081444Indonesia+0018 03 852 9238
Bélgica+32 (0) 22 008 880Irlanda+353 (0) 16 569 900
Bulgaria+971 600555666Italia+39 022 333 1300
Canadá+1 866 948 1081Japan+81 (0) 33 298 4719
Chile+971 600555666Kenya+254 207650946
China+86 400 882 2050Korea+82 (0) 23 483 4888
Croacia+971 600555666Kuwait+965 22 280 566
Czech Republic+971 600555666Líbano+971 4 4017005
Denmark+971 600555666Macedonia+971 600555666
Egypt+0800 000 0147Malaysia+60 377244340
Finland+971 600555666Maldives+91 80 3715 2312
Francia+33 (0) 15 732 4343Montenegro+971 600555666
Alemania+49 (0) 309 599 9805Switzerland+41 (0) 84 400 2211
Grecia+30 211 198 6206UK+44 (0) 345 608 1225

FAQs

  • How to receive a refund with a non-refundable ticket?

    To receive a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Can I cancel my Etihad flight and claim a refund?

    Yes, you can apply for the cancellation request for the flights booked through the official website of Etihad airlines, the Etihad call center or the airport counters. The cancellation would be applicable on all fares except the basic economy class where passengers are not eligible for a refund.

  • How much is the cancellation fee for Etihad?

    The Etihad flight cancellation fee is $200 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  • What are the best ways for Etihad refund requests?

    If you are willing to know the best way to raise an Etihad refund request then you can reach out to the official website of the airline or can communicate with its customer service executive anytime you want.

  • How to get a refund with a non-refundable ticket?

    In order to receive a refund for a non-refundable ticket, you must cancel your booking within a specific time. If you fail to meet the criteria then you will be charged a cancellation fee of upto $200.

  • Does Canceling a flight give you a refund?

    The refund policy of Etihad depends on the type of ticket you purchased. If the ticket meets all the requirements, you will receive an amount as a refund.

  • Can I cancel my Etihad reservation for free within 24hours?

    If the passenger cancels his/her booking within 24 hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7days or more at the time of initiating the cancellation request.

  • Do I get a refund if my flight is canceled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    Etihad allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

  • Am I eligible to receive compensation from Etihad for a 2-hour flight delay?

    Yes, You are eligible to get compensation for a 2-hour delayed flight.

  • How do I know if my Etihad flight is refundable?

    You can check by visiting the official website of Etihad airlines and then the website will ask you to enter the ticket or document number. After that, Etihad will display if you are eligible to receive a refund or not.

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