TUIFly Airlines

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About TUIFly Airlines(X3)

TUI fly Deutschland, formerly known as TUIFly is a German leisure airline and is headquartered in Langenhagen, Lower Saxony, Germany. It was incorporated in 2007 and is owned by TUI Group, a travel and tourism company. With a major hub at Hannover international airport, TUIFly Airlines also has secondary hubs at other airports, including Düsseldor, Frankfurt, Hannover, Munich, Nuremberg, Saarbrücken, and Stuttgart. Furthermore, the airline serves several leisure domestic destinations and international destinations of Europe and Mediterranean.


The fleet size of the airline is 22 and consists of aircrafts made completely out of the Boeing family.

Let’s find out the list of aircrafts employed for TUIFly Airlines(X3):

AircraftIn Fleet
Boeing 737-80019
Boeing 737 MAX 83

TUIFly Airlines Flight Details

Flights Per WeekMost Popular Destination
969Hannover International Airport(HAJ)

Popular Flight Routes and Destination

OriginDestinationDeparture DateBest Price
Düsseldorf (DUS)Hannover (HAJ)Mar 02, 2022USD 189
Frankfurt (FRA)Stuttgart (STR)Apr 15, 2022USD 183
Hannover (HAJ)Munich (MUC)Mar 13, 2022USD 105
Palma de Mallorca (PMI)Düsseldorf (DUS)May 21, 2022USD 133
HeraklionHannover (HAJ)Jun 10, 2022USD 87
Stuttgart (STR)Palma de Mallorca (PMI)Jul 19, 2022USD 125
Las Palmas de Gran Canaria(LPA)Hannover (HAJ)Oct 23, 2022USD 107
Ibiza (IBZ)Düsseldorf (DUS)Aug 27, 2022USD 195
Munich (MUC)Kos (KGS)Aug 31, 2022USD 116
Kos (KGS)Hannover (HAJ)Nov 08, 2022USD 120

Top Airports Served by TUIFly (X3)

  • Duesseldorf Intl Airport (DUS)
  • Hannover Airport (HAJ)
  • Frankfurt am Main Airport (FRA)
  • Stuttgart Echterdingen Airport (STR)
  • Munich Franz Josef Strauss Airport (MUC)
  • Palma de Mallorca Son Sant Joan Airport (PMI)
  • Heraklion N. Kazantzakis Apt. Airport (HER)
  • Puerto del Rosario Fuerteventura Airport (FUE)
  • Las Palmas de Gran Canaria Airport (LPA)
  • Rhodes Diagoras Airport (RHO)
  • Granadilla Tenerife-Sur Airport (TFS)
  • Kos Airport (KGS)
  • Funchal Madeira Airport (FNC)
  • Hurghada Airport (HRG)
  • Corfu Ioannis Kapodistrias Airport (CFU)

TUIFly Airlines(X3) Policies & Services

Cancellation Policy

The TUIFly Airlines cancellation policy provides premium benefits and seamless experience to offer convenience to all their passengers. Besides, with TUIFly Airlines(X3), you don’t have to worry about the refund or last minute cancellation. Here are some facts to understand the policy better:

  • The passengers are eligible to cancel their TUIFly Airlines(X3) flights only if the booking is made from TUIFly Airlines official website, customer support or concerned airport counters.
  • For bookings made via a third-party agency you are suggested to contact the concerned party only.
  • The cancellation is allowed only if the booking is made 7 days prior to the scheduled departure date.
  • If the flight is canceled within 24 hours of reservation, then TUIFly Airlines will not charge any cancellation fee.
  • The amount of cancellation fee depends on the flight route, destination and many more.

The TUIFly Airlines 24 hour flight cancellation policy is applicable to both refundable and non-refundable flight tickets irrespective of the destination(domestic or international).

Refund Policy

  • As per TUIFly Airlines(X3) flight cancellation refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment.
  • If your ticket is non-refundable, then don’t worry. You are also eligible for a full refund if the ticket is canceled within 24 hours of booking.
  • The refund will be credited within 7-10 working days from the day of cancellation. And, in case the payment is delayed further, you can get in touch with the airline’s customer support.
  • The refund of the TUIFly Airlines(X3) flight ticket depends upon several factors like technical glitch, flight cancellation and many more.
  • Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund, says the TUIFly Airlines cancellation policy.

Baggage Policy

  • The baggage policy of TUIFly Airlines (X3) allows one carry-on baggage and one personal item bag for all flights. Moreover, the dimensions for wheeled and non-wheeled bags must not exceed 55 cm x 40 cm x 20 cm.
  • The maximum weight allowed for the carry-on luggage depends upon the flight distance. For short-haul flights, the weight allowed is 13lbs, whereas for long-haul flights the weight allowed is 22lbs.
  • The personal item bag is considered as the handbag, laptop bag or suitcase which should be of the allowed baggage size to fit in the overhead bin or under the seat in front of you.

Checked Baggage Allowance

Baggage Allowance For Domestic Flights Within Germany
Cabin ClassPieces AllowedBaggage allowanceMaximum size
Economic1 Pieces44lbs62 inches
Business1 Pieces44lbs62 inches
Baggage Allowance For Domestic Flights Within Europe
Cabin ClassPieces AllowedBaggage allowanceMaximum size
Economic1 Pieces44lbs62 inches
Business1 Pieces44lbs62 inches
Baggage Allowance For Flights To And From Mediterranean
Cabin ClassPieces AllowedBaggage allowanceMaximum size
Economic1 Pieces44lbs62 inches
Business1 Pieces44lbs62 inches
Carry-on baggage for infants
  • TUIFly Airlines(X3) will transport your infant’s child seat and stroller free of cost under checked baggage. You can carry one diaper bag for your kid apart from your checked baggage, for both domestic and international flights.
  • The airlines also recommend the use of car seats to optimize your child’s safety as per the Federation Aviation Administration.
Carry on pets
  • TUIFly Airlines(X3) only permits small dogs to be carried on the passenger cabin of all domestic flights.
  • The pet must be carried as air cargo on flights involving the United Kingdom and Ireland.
  • Your pet must fly only in the airline-accepted carrier with a maximum dimensions of 55 cm x 40 cm x 20 cm. The container should be able to fit under the seat in front of you.

Booking Fee

A nominal service fee for TUIFly Airlines scheduled flights is charged on flight bookings via the website. However, none at the airport or via third-party agencies.

Check-in & Verification

  • TUIfly Airlines(X3) offers online check-in via their official website. Through this option, you can print out your boarding pass and e-ticket, from the comfort of your home.
  • The web check-in opens up 24 hours prior to your departure date till 6 hours before the flight takes off. Flight check-in might also be allowed 74 hours prior to scheduled departure for long-distance flights.
  • The airline also provides an interactive offline check-in option, where you can print your boarding pass and baggage tag from the self-serving kiosks.

Baggage Check-in

  • After the self-check-in procedure, you are required to get your baggage checked at the baggage counter no later than 60 minutes before your scheduled departure.

In-flight Entertainment

  • TUIFly provides an endless options of entertainment for all its passengers, depending upon the flight route and distance.
  • On flights to distant destinations (North, Central and South America) you can make a choice from a Standard Entertainment programme.
  • On flights to destinations in Europe and on the Mediterranean coast (including flights to Cape Verde and Senegal), you will have the option to select your preference of entertainment from the seatback screens in front of you.

TUIFly Airlines(X3) Meal Policy

  • TUIFly Airlines(X3) provides on-purchase in-flight meals for short haul flights such as snacks, beverages, and other meals upon request from cabin crew.
  • The meal provided will be on the basis of your flight duration and the destination you’re flying to.
  • Inflight meals by the airline are free on long-haul flights, which are more than 7 hours.

Customer Support

Passengers utilizing TUIFly Airlines flightscan call on their customer support number +49 1805424140 or visit for any other queries.


  • Does TUIFly Airlines provide wheelchair service to specially-abled passengers?

    TUIFly Airlines(X3) offers special assistance and mobility services to all the specially abled passengers.

  • Do I need to show any documents while flying with TUIFly Airlines?

    For international passengers, visas, passports, and other necessary documents will be required as per the Government guidelines for TUIFly Airlines flights. 

  • Is it safe to travel with TUIFly Airlines during Covid-19?

    TUIFly Airlines(X3) strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitizing the aircraft after each journey to providing a PPE kit and checking the temperature of each passenger, TUIFly Airlines ensures safe travel.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Can I bring my own food?

    Yes you can bring your own food. However, the container should be sealed perfectly.

  • Does TUIfly Airlines provide in-flight dining?

    TUIfly Airlines(X3) provides in-flight meals irrespective of the cabin class, depending upon the flight duration and route.

  • Can I fly when I am pregnant?

    Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.

  • How much does TUIFly Airlines charge for flight cancellation?

    If you cancel your TUIFly Airlines flights within 24 hours from your departure date then a nominal fee of USD 100 to USD 400 will be charged. However, after a 24 hours time frame, a fee of USD 100 to USD 500 will be charged as per TUIFly Airlines flight cancellation policy. 

  • Where can I check my TUIFly Airlines flight status?

    You can simply visit the official website of TUIFly Airlines(X3). There you can navigate to the Online check-in box, type your booking id or ticket number and your last name to get all the necessary updates.

  • Does TUIFly Airlines allow pets on flights?

    TUIFly Airlines(X3) only allows small dogs to be carried on the passenger cabin of all domestic flights. 

  • Can I cancel my TUIFly Airlines flight?

    Yes, You can easily initiate a cancellation request for the flight booked via https://www.TUIFly, TUIFly Airlines Call Center, or airport counters within 24 hours from the purchase. The cancellation would be applicable only on the eligible TUIFly Airlines flights canceled within the allowed time span.

  • Can I cancel my TUIFly Airlines reservation for free within 24hours?

    If the passenger cancels his/her booking within 24hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  • How much does TUIFly Airlines charge for flight cancellation?

    The TUIFly Airlines(X3) flight cancellation fee is USD 100 to USD 400 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  • How long will it take to get the refund?

    The refund is usually initiated within 7-10 days of TUIFly Airlines flight cancellation.

  • Do I get a refund if my flight is canceled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    TUIFly Airlines(X3) flight cancellation policy allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

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