Etihad Airways

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About Etihad Airways

Etihad(EY) is the second largest flag carrier airline of the United Arab Emirates and is headquartered in Khalifa City, Abu Dhabi. In addition, the primary hub of the Etihad flights is at Abu Dhabi International Airport and was established in November 2003. As of now, Etihad Airways serves 81 destinations in 20 countries worldwide. The airline operates as a subsidiary under Etihad Aviation Group and has a codeshare agreement with 53 airlines. 


The size of the Etihad fleet is 93 and consists of narrow and wide body aircraft made out of Airbus and Boeing.  So when you make Etihad airways online booking, you know you are going to board on one of these aircrafts.

Let’s find out the list of aircrafts employed for Etihad Airways(EY):

AircraftIn Fleet
Airbus A320-20018
Airbus A321-20010
Airbus A350-10005
Airbus A380-80010
Boeing 777-300ER16
Boeing 787-930
Boeing 787-109
Boeing 777F5

Etihad Airways Flight Details

Flights Per WeekMost Popular Destination
2923Abu Dhabi International Airport(AUH)

Popular Etihad Flight Routes and Destinations by Etihad

Before making Etihad Airways online booking, know about the popular routes and destinations served by the airline.

OriginDestinationDeparture DateBest Price
Abu Dhabi(AUH)London(LHR)Mar 15, 2022USD 322
Abu Dhabi(AUH)Malé(MLE)May 23, 2022USD 633
Jakarta(CGK)Abu Dhabi(AUH)Apr 15, 2022USD 498
New York(JFK)Jakarta(CGK)Mar 25, 2022USD 239
Frankfurt(FRA)Abu Dhabi(AUH)May 12, 2022USD 405
MelbourneNew York(JFK)Jun 21, 2022USD 751
Abu Dhabi(AUH)Miami(MIA)Jul 05, 2022USD 843
Chicago(ORD)Abu Dhabi(AUH)Sep 13, 2022USD 1012
Boston(BOS)Abu Dhabi(AUH)Oct 10, 2022USD 983
Moscow(MOW)Boston(BOS)Apr 26, 2022USD 581

Top Airports Served by Etihad Airways

  • Abu Dhabi Intl Airport (AUH)
  • London Heathrow Airport (LHR)
  • Doha Hamad Intl Airport (DOH)
  • Riyadh King Khaled Intl Airport (RUH)
  • Dammam King Fahad Intl Airport (DMM)
  • Muscat Seeb Airport (MCT)
  • Kuwait City Airport (KWI)
  • Manama Bahrain Intl Airport (BAH)
  • Jeddah King Abdulaziz Intl Airport (JED)
  • Cairo Airport (CAI)
  • Frankfurt am Main Airport (FRA)
  • Manchester Airport (MAN)
  • Paris Charles de Gaulle Airport (CDG)
  • Munich Franz Josef Strauss Airport (MUC)
  • Rome Fiumicino Airport (FCO)

Etihad Airways Policies & Services 

Cancellation Policy

The Etihad cancellation policy is seamless and flexible to provide passengers with the best experience without any chaos. Besides, with Etihad Airways, you don’t have to worry about the refund or last minute cancellation. Here are some facts explaining the policy:

  • The passengers with a valid Etihad airways online booking are eligible to cancel their Etihad flights only if the booking is made from the Etihad official website, customer support or concerned airport counters.
  • If you have booked your Etihad Airways(EY) flights from a third-party agency, then contact their customer support for more information about the refund policy.
  • The cancellation is only allowed if the booking is made 7 days prior to the scheduled departure date.
  • If the flight is canceled within 24 hours of reservation, then Etihad will not charge any cancellation fee. 
  • If a flight is canceled 96 hours prior to scheduled departure then additional 10% fee will be charged.
  • The Etihad flight cancellation policy is applicable to both refundable and non-refundable flight tickets.

Refund Policy

  • As per Etihad flights cancellation refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
  • If cancellation is made within 24 hours then the refund will be credited within 14-30 working days. And , in case the payment is delayed, you can get in touch with the airline’s customer support.
  • The refund of the Etihad  flight ticket depends upon several factors like technical glitch, flight cancellation and many more. 
  • Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund.

Baggage Policy

  • The baggage policy of Etihad flights allows one piece of carry-on baggage with a maximum weight of 15lbs and one personal item bag in both business and economic class with a maximum weight of 11lbs. Moreover, the 3 dimensions of wheeled or non-wheeled bags should not exceed 56cm×36cm×23cm. 
  • As per the rule of Etihad airways online booking, the personal item bag is considered as the handbag, laptop bag or suitcase which should be of the allowed baggage size to fit in the overhead bin or under the seat in front of you.

Checked Baggage Allowance

Baggage Allowance for  Domestic flights within UAE
Cabin Class/ FlightBaggage allowance
Business Class70lbs
Economy Class50lbs
Baggage Allowance for flights to and from USA and Central America
Cabin Class/ FlightNo. of pieces allowedBaggage AllowanceMaximum size
Business Class2 pieces70lbs79 inches
Economy Class1 piece50lbs62 inches
Baggage Allowance for flights to and from Asia and South America
Cabin Class/ FlightNo. of pieces allowedBaggage AllowanceMaximum size
Business Class2 pieces88lbs79 inches
Economy Class1 piece66lbs62 inches
Baggage Allowance for Flights to and from Europe
Cabin Class/ FlightNo. of pieces allowedBaggage AllowanceMaximum size
Business Class2 pieces88lbs79 inches
Economy Class1 piece66lbs62 inches

Carry on baggage for infants

Etihad Airways(EY) will transport your infant’s child seat and stroller free of cost under checked baggage. A diaper bag will be counted under the parent’s carry-on limit.
The airlines also recommend the use of car seats to optimize your child’s safety as per the Federation Aviation Administration. 

Carry on pets

  • Etihad flights allows pets such as dogs and cats only on the aircrafts but space for their travel is subject to availability. Hence, for a smooth travel with your beloved pet you must reserve a seat well before your scheduled departure.
  • If your Etihad flight booking tickets are made with a third party, then make reservations for your pet with the concerned party only. 

Booking Fee

The booking fee for Etihad scheduled flights varies depending on the destination, class, date, type of baggage, and check-in type.

Check-in and verification

  • Etihad airways online booking offers you an online check-in option where you can check your flight departure terminal, book your favorite seat and print out your boarding pass from the comfort of your home. 
  • The web check-in opens up 30 hours prior to your departure date till 60 minutes before the flight takes off. So, even you have made Etihad flight booking a month earlier, you need to wait at least 30 hours before the flight takes off.
  • Moreover, if you’re unable to print your boarding pass, even with a valid Etihad flight booking, then you can print one at the offline self check-in kiosk no later than 45 minutes before departure.

Baggage Check-in

After the self check-in procedure you can simply drop off your bags and move further at the airport. 

In-flight Entertainment

Once you make Etihad flight booking, you will be given complete information on various in-flight services.

  • Traveling via Etihad flights provides you a whole package of entertainment. The Etihad  aircrafts are packed with seatback screens and wi-fi access to make your journey impeccable 
  • You can watch your favorite movie, TV shows or listen to music, and play games by downloading E-Box magazine. 
  • You can also stream movies, games, etc, on your own device(mobile, tablet, laptop) with E-Box Stream. 

Etihad Airways Meal Policy

Etihad flight booking provides a wide array of in-flight meals such as snacks, beverages and freshly prepared dishes for breakfast, lunch, and dinner which are inspired by the destination you’re flying to. The meals are included in your ticket according to your flight duration. You can learn more about the meal options from the official website of Etihad Airways(EY).

Customer Support

Passengers utilizing Etihad flights can call on their customer support number 1800223901 or visit for any other queries.


  • Can I cancel my Etihad Airways flight?

    Yes, You can easily initiate a cancellation request for the flight booked via, Etihad  Call Center, or airport counters within 24 hours from the purchase. The cancellation would be applicable only on the eligible Etihad  flights cancelled within the allowed time span.

  • Can I cancel my Etihad reservation for free within 24 hours?

    If the passenger cancels his/her booking within 24 hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  • How much does Etihad charge for flight cancellation?

    The Etihad flight cancellation fee is $100 to $400 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  • How to get a refund with a non-refundable ticket?

    As per Etihad  cancellation policy, to get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • How long will it take to get the refund?

    The refund is usually initiated within 14 – 30 working days of Etihad  flight cancellation.

  • Do I get a refund if my flight is cancelled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    Etihad  flight cancellation policy allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

  • Does Etihad  provide wheelchair service to specially-abled passengers?

    Yes, Etihad Airways(EY) offers wheelchair and mobility services from the check-in counters at your departing airport. Upon arrival at your destination, you will be taken to the connecting flight or assisted upon the completion of your arrival.

  • Do I need to show any documents while flying with Etihad?

    For international passengers, visas, passports, and other necessary documents will be required as per the Government guidelines for Etihad flights.

  • Is it safe to travel with Etihad during Covid-19?

    Etihad  strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitizing the aircraft after each journey to providing a PPE kit and checking the temperature of each passenger, Etihad  ensures safe travel.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Can I bring my own food?

    Yes you can bring your own food. However, the container should be sealed perfectly.

  • Does Etihad provide in-flight dining?

    Etihad (EY) provides complimentary food and beverages on all flights, depending on the duration of the journey.

  • Can I fly when I am pregnant?

    Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.

  • How much does Etihad charge for flight cancellation?

    A nominal fee of $40 will be charged on all flights canceled within 96 hours of scheduled departure.

  • Where can I check my Etihad  flight status?

    You can simply visit the official website of Etihad(EY). There you can navigate to the Online check-in box, type your booking id or ticket number and your last name to get all the necessary updates.

  • Does Etihad Airways allow pets on flights?

    Yes, you can travel seamlessly with your beloved pet on Etihad flights. However, to learn more about the flying with pets guidelines you are advised to visit the official website of Etihad .

Popular Destinations, Routes & Related Topics

Popular Destinations
Popular Routes
  • Cheap flights from Abu Dhabi to London
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