Volaris Airlines (Y4)

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About Volaris Airlines

Volaris is a low cost airline of Mexico and is headquartered in Mexico City. In addition, Volaris flights operate from its primary hubs at Mexico City International Airport, Guadalajara International Airport, and Tijuana International Airport. Established in 2006, Volaris Airlines(Y4) operates in 43 destinations of Mexico and 23 destinations in the Americas. Moreover, it is the leading airline of Mexico’s domestic airline market with a share of 28% traffic. And, has a codeshare agreement with Condor and Frontier Airlines. 


The fleet size of Volaris Airlines is 98 and consists of narrow body aircrafts made completely out of Airbus aircrafts. So, while booking Volaris airline tickets, you will be informed about the aircraft.

Let’s find out the list of aircrafts employed for Volaris Airlines(Y4):

AircraftIn Fleet
Airbus A319-1004
Airbus A320-20040
Airbus A320neo38
Airbus A321-20010
Airbus A321neo6

Volaris Airlines Flight Details

Before you book Volaris airline tickets, learn about the daily flight statistics of the airline.

Flights Per WeekMost Popular Destination
3630Mexico City Juarez International Airport (MEX)

Popular Volaris Flights Routes and Destination

OriginDestinationDeparture DateBest Price
Cancun (CUN)Orlando (MCO)Oct 18, 2022USD 487
Cancun (CUN)Guadalajara (GDL) Jun 21, 2022USD 451
Mexico City (MEX)Oaxaca (OAX)Jun 05, 2022USD 343
New York (JFK)Fort Lauderdale (FLL)Sep 13, 2022USD 1012
Mexico City (MEX)Cozumel (CZM)May 10, 2022USD 983
Chicago (ORD)Guadalajara (GDL) Apr 26, 2022USD 281
Oakland (OAK)Mexico City (MEX)Oct 03, 2022USD 298 
Los Angeles (LAX)Dallas (DFW)Mar 13, 2022USD 298
Chicago (ORD)Morelia (MLM)Sep 15, 2022USD 357 
Fort Lauderdale (FLL)Cali (CLO)Apr 26, 2022USD 343

Top Airports Served by Volaris Airlines

  • Mexico City Benito Juarez Airport (MEX)
  • Guadalajara Miguel Hidal Airport (GDL)
  • Tijuana Rodriguez Airport (TIJ)
  • Cancun Airport (CUN)
  • Monterrey Gen Mariano Escobedo Airport (MTY)
  • Culiacán Fedl De Bachigualato Airport (CUL)
  • San José del Cabo Los Cabos Airport (SJD)
  • León Del Bajio Airport (BJX)
  • Mexicali Airport (MXL)
  • Puerto Vallarta Ordaz Airport (PVR)
  • Los Angeles Airport (LAX)
  • Morelia Airport (MLM)
  • Hermosillo Gen Pesqueira Garcia Airport (HMO)
  • Mérida Rejon Airport (MID)
  • Ciudad Juárez Abraham Gonzalez Airport (CJS)

Policies & Services 

Cancellation Policy

The Volaris Airlines cancellation policy provides flexibility and premium benefits, offering the passengers a convenient journey. Besides, with Volaris, you don’t have to worry about the refund or last minute cancellation. Here are some facts to understand the policy better, while booking Volaris airline tickets:

  • The passengers are eligible to cancel their Volaris flights only if the booking is made from Volaris Airlines official website or via customer support. 
  • For bookings made via a third-party agency you are suggested to contact the concerned party only.
  • The cancellation is  allowed only if the booking is made 7 days prior to the scheduled departure date.
  • If the flight is cancelled within 24 hours of reservation, then Volaris will not charge any cancellation fee. 
  • However, if you cancel a non-refundable flight after 24 hours of booking Volaris airline tickets, then a cancellation fee will be charged. 
  • Volaris Airlines(Y4) may waive off the cancellation fees if the passenger cancelled their flight booking due to death in the family.
  • The Volaris Airlines 24 hour flight cancellation policy is applicable to both refundable and non-refundable flight tickets irrespective of the destination(domestic or international).

Refund Policy

  • As per Volaris Airlines (Y4) flight cancellation refund policy the passenger is eligible for refund if the flight is cancelled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
  • If your Volaris ticket is non-refundable, then don’t worry. You are also eligible for a full refund if the ticket is cancelled within 24 hours of booking.
  • The refund will be credited within 7-10 working days from the day of cancellation. And, in case the payment is delayed, you can get in touch with the airline’s customer support.
  • The refund of the Volaris flights depends upon several factors like technical glitch, flight cancellation and many more. 
  • Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund, says the Volaris Airlines cancellation policy.

Baggage Policy

The baggage policy of Volaris Airlines(Y4) depends on the type of flight fare allotted by the airline itself

Baggage Allowance for Domestic Flights within Mexico
Cabin Class / FlightNo. of Piece Allowed Baggage Allowance
Basic2 standard bags (22 x 16 x 10) inches22 lbs
Classic2 large bags (22 x 16 x 10) inches44 lbs
Plus2 large bags (22 x 16 x 10) inche
1 checked bag (62 inches)
44 lbs
55 lbs
Baggage Allowance for Flights to and from All International Destinations
Cabin Class / FlightNo. of Piece Allowed Baggage Allowance
Basic1 personal item bag (14 x 18 x 8) inches22 lbs
Classic1 personal item bag (14 x 18 x 8)
1 carry-on bag (22 x 16 x 10) inches
22 lbs
1 personal item bag (14 x 18 x 8) inches
2 carry-on bags (22 x 16 x 10) inches
1 checked bag (62 inches)
44 lbs
55 lbs

Carry on baggage for infants

  • Volaris Airline(Y4) will transport your infant’s child seat and stroller free of cost under checked baggage. Only one carry-on diaper bag is allowed in the cabin as per the airline’s policy.
  • The airlines also recommend the use of car seats to optimise your child’s safety as per the Federation Aviation Administration. 

Carry on pets

  • Volaris flights only allows small domestic dogs and cats on the aircraft. Exotic pets like snakes, rodents, spiders, etc. are not allowed on the aircraft.
  • The weight of the animal container and the pet must not exceed 22 lbs and the dimensions of the container should not exceed 44 cm x 30 cm x 19 cm. 
  • Only 1 pet per container and 1 container per passenger is allowed in the flight. 

Booking Fee

A nominal service fee for Volaris Airlines scheduled flights is charged on flight bookings via the website. However, none at the airport or via third-party agencies.

Check-in & Verification

  • Volaris Airlines(Y4) offers you an online check-in option via their website and mobile app, from where you can print out your boarding pass, change your seat, and print your flight receipt from the comfort of your home. 
  • The web check-in opens up 24 hours(international) and 72 hours (domestic) prior to your Volaris flights departure date till 60 minutes before the flight takes off. 
  • The airline also provides an interactive offline check-in option, where you can print your boarding pass and baggage tag from the self-serving kiosks at the airports.

Baggage Check-in

Checked Baggage

After the check-in process, you need to get your baggage checked at the baggage counter no later than 60 minutes before scheduled departure of your Volaris Airline flight.

In-flight Entertainment

Being a low-cost airline, Volaris Airline (Y4) offers impeccable in-flight entertainment options to all their passengers. The aircrafts are packed with seat back screens for you to watch your favourite movies and TV shows while flying to your destination. 

Volaris Airlines Meal Policy

Volaris Airline(Y4) doesn’t provide any complimentary food or beverages on flights. However, you can purchase meals of your choice using debit/credit cards, directly from the cabin crew. 

Customer Support

Passengers utilising Volaris flights can call on their customer support number + 1 855 8652747 or visit https://www.Volaris.com/ for any other queries.


  • Can I cancel my Volaris Airlines flight?

    Yes, You can easily initiate a cancellation request for the flight booked via https://www.volaris.com/, Volaris Airlines Call Centre, or airport counters within 24 hours from the purchase. The cancellation would be applicable only on the eligible Volaris Airlines flights cancelled within the allowed time span.

  • Can I cancel my Volaris Airlines reservation for free within 24 hours?

    If the passenger cancels his / her booking within 24 hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  • How much does Volaris Airlines charge for flight cancellation?

    The Volaris Airlines (Y4) flight cancellation fee is 100$ to 400$ and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  • How to get a refund with a non-refundable ticket?

    As per Volaris Airlines cancellation policy, to get a refund for a non-refundable ticket, you must cancel your booking within 24 hours of booking. If the passenger fails to cancel the flight booking within the allotted time frame, then the airline will charge a cancellation fee.

  • How long will it take to get the refund?

    The refund is usually initiated within 7-10 days of Volaris Airlines flight cancellation.

  • Do I get a refund if my flight is cancelled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    Volaris Airlines flight cancellation policy allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

  • Does Volaris Airlines provide wheelchair service to specially-abled passengers?

    Yes, Volaris Airlines (Y4) offers wheelchair and other mobility services upon request at your departing airport, for those who are unable to ascend the staircase or else.

  • Do I need to show any documents while flying with Volaris Airlines?

    For international passengers, visas, passports, and other necessary documents will be required as per the Government guidelines for Volaris Airlines flights. 

  • Is it safe to travel with Volaris Airlines during Covid-19?

    Volaris Airlines (Y4) strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitising the aircraft after each journey to providing a PPE kit and checking the temperature of each passenger, Volaris Airlines ensures safe travel.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Can I bring my own food?

    Yes you can bring your own food. However, the container should be sealed perfectly.

  • Does Volaris Airlines provide in-flight dining?

    Volaris Airlines (Y4) doesn’t provide complimentary food and beverages. However, you can purchase food using debit/credit cards directly from the cabin crew. 

  • Can I fly when I am pregnant?

    Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.

  • How much does Volaris Airlines charge for flight cancellation?

    If you cancel your Volaris Airlines flights within 24 hours from your departure date then a nominal fee of 100$ to 400$ will be charged. However, after a 24 hours time frame, a fee of 100$ to 500$ will be charged as per Volaris Airlines flight cancellation policy.

  • Where can I check my Volaris Airlines flight status?

    You can simply visit the official website of Volaris Airlines (Y4). There you can navigate to the Online check-in box, type your booking id or ticket number and your last name to get all the necessary updates.

  • Does Volaris Airlines allow pets on flights?

    Volaris Airlines (Y4) only allows small domestic dogs and cats within the passenger cabin of the aircraft.

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