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About Cambodia Angkor Air
The official flag carrier of Cambodia, the airline proudly presents its slogan of “Proudly Serve the Kingdom”. Cambodia Angkor Air is headquartered in the country’s capital itself which is Phnom Penh. The airline also operates its majority of routes from its main hub at Phnom Penh International Airport. Currently, the airline only has 21 destinations which are carried out by 6 aircrafts with a combination of Airbus A 320 and Airbus A321 along with ATR 72 for short distance journeys.
Cambodia Air Fleet
| Types of Aircrafts | Number of Aircrafts |
| ATR 42/72 | 2 |
| Airbus A320 | 2 |
| Airbus A321 | 2 |
| Total | 6 |
Cambodia Angkor Baggage Policy
The airline offers plenty of free baggage allowance to customers to ensure that customers can pack all the necessities easily. However, the baggage allowance depends on the fare type and class of services purchased by the customer.
All passengers travelling in Cambodia Angkor are eligible to carry one hand baggage weighing not more than 7 kg with maximum dimensions of 115 cm (56 x 36 x 23 cm)
Free Hand Baggage Allowance
| Baggage | Cabin Classes | Quantity | Maximum weight and dimensions |
| Hand Baggage | All | 1 piece | 7 kg (total 115 cm) |
| Small Item | All | 1piece |
- Along with hand baggage, the airline allows customers to take one personal item such as hand bag, laptop bag and suitcase as well.
- Lady’s hand baggage or book, magazine, camera, duty free bag can be carried on board however, the baggage must not exceed 30 x 20 x 10 cm of dimensions.
- Jacket bag with dimensions 114 x 60 x 11 cm can be carried on board.
- Laptop baggage must be within the maximum dimensions of 40 x 30 x 10 cm.
- If the hand baggage weight exceeds the applicable limit then passengers will have to purchase an upgraded hand baggage allowance from 7 kg to 10 kg at the airport by paying 20 USD.
- In case, if the hand baggage exceeds the maximum 10 kg limit then it will be considered as checked baggage or else passengers must purchase a 23 kg checked baggage allowance at the airport.
Free Checked Baggage Allowance
| Types of cabin classes | Weight and dimensions |
| Business class | 2 pieces of baggage weighing 32 kg (158 cm) |
| Premium Economy | 1 pieces of baggage weighing 32 kg (158 cm) |
| Economy | 1 piece of baggage weighing 23 kg (158 cm ) |
| Low Budget | 1 piece of baggage weighing 23 kg (158 cm ) |
- Children travelling in any of these above mentioned classes are eligible to carry the same baggage allowance as adults.
- Infants are not included in this policy.
- Passengers travelling with infants are allowed to carry a collapsible stroller free of charge.
- Cambodia Airlines does not accept checked baggage weighing over 320 cm and 32 kg.
Excess Baggage Options
| Routing | 23 kg / piece | 32 kg / piece | Upgrade 15 kg – 23 kg / piece | Upgrade 23 kg – 32 kg /piece | Upgrade 15 kg – 32 kg / piece |
| Domestic | 69 USD | 96 USD | 50 USD | 60 USD | 80 USD |
| Between Cambodia and Vietnam | 65 USD | 85 USD | 50 USD | 60 USD | 80 USD |
| Other routing | 100 USD | 130 USD | 60 USD | 70 USD | 90 USD |
Oversized Checked Baggage Charge
- Checked baggage which exceeds more than 119 cm will be considered as overweight checked baggage.
- Passengers will have to pay the oversized baggage fee if the baggage exceeds the overweight baggage.
| Travel Type | Oversized Fee |
| Domestic Routing | 80 USD |
| International Routing | 100 USD |
Cambodia Angkor Air Check-in
Cambodia Airlines Check-in policy allows passengers to experience a smooth flight experience not just at the airport counter but also while boarding. The airline also offers automatic self-service check-in.
Online Check-in
- Go through the official website of Cambodia Angkor Air.
- Fill in your credentials along with the late name, ticket number.
- Follow the instructions and navigate through the website.
- Passengers can either get their boarding pass via email, or QR or digitally on their phone.
- The online check-in starts 24 hours to 1 hour before the scheduled departure of the flight.
- Passengers must reach the airport at least 40 minutes before the departure and 30 minutes before departure apply for domestic flights.
Kiosk Check-in
- Kiosk will open for check in within 24 hours and close 1 hour before the departure.
- Kiosk check-in is available for 2 languages such as English and Vietnamese.
- As per Cambodia Angkor Air check in, passengers can check in via scan passport, PNR, Ticket number, flight number, Frequent flyer number.
- Passengers have to present at the check in counter at least 2-3 hours before the departure to verify the travel documents.
- Passengers must be present at the boarding gate 40 minutes before the departure.
Cambodia Angkor Air Cancellation and Refund Policy
The airline offers a flexible cancellation policy that ensures timely cancellation and refund to the customer.
- Cambodia Angkor Air owes passengers up to €600 in compensation for any flight delay or cancellation.
- The airline also offers online cancellation on tickets purchased online through the website and mobile app marketed by the airline.
- Cambodia Airline usually refunds the cancelled flight amount within 14 business days if the ticket was purchased via the online method.
- All the tickets in Cambodia airlines are usually non-refundable and only the unused part of the ticket is refundable.
- Except unless stated otherwise, the airline will make a refund to the person mentioned on the ticket or to the person who paid for the flight.
- The airline will not issue any refund if the flight ticket is expired.
Frequently Asked Questions
How much baggage is allowed in Cambodia Angkor Air?
The airline allows passengers to carry onboard free hand baggage and free checked baggage depending upon the cabin classes. Two pieces for Business class passengers and one piece for economy class passengers. Each piece must weigh less than 7 kg with maximum dimensions of 115cm.
Can I take 25 kg of baggage on Cambodia Airlines?
The baggage allowance on board depends on the cabin class purchased by the passenger. Passengers travelling in Economy and Budget class can carry one 23 kg of checked baggage on board while business class and premium economy passengers can carry two and one piece of baggage weighing not more than 32 kg respectively.
Are there any prohibited items for checked baggage on a Cambodia flight?
Cambodia Airlines does not permit certain items such as explosive, flammable items, sharp items and ammunition are not allowed in any carry-on or checked bags.
What are the fees for overweight and oversized baggage in Cambodia Airlines ?
Fees for overweight and oversized baggage may depend on fares and destinations. However, one must check the up-to-date information at the airport.
How do I get a full refund after cancelling the Cambodia flight?
As per Cambodia Air, all the tickets are non-refundable. However, if the booking was made between 10 and 26 hours, then it should be cancelled 8 hours prior to the flight departure time to avail full refund against the booking.
Will I receive a refund if my Cambodia flight is cancelled?
Yes, as per Cambodia airlines cancellation policy, passengers will receive full refund or compensation if the airline has cancelled the flight voluntarily due to certain circumstances.
How do I contact Cambodia Angkor Air?
Passengers can contact the airline via its official telephone number 855 23 6666 788.
Does Cambodia Angkor Air offer online check-in?
Yes, passengers can check-in for their flight 24 hours before the scheduled departure. The online check in is available through the official website and mobile app.
How early do I need to check-in for Cambodia Air?
Passengers should arrive at the airport at least 2 – 3 hours before your flight to complete the security procedure and baggage submission.
What is the check-in deadline for Cambodia flights?
Passengers can check-in at the airport as check at the airport starts 2 hours before the flight. However, passengers must arrive at the airport to complete the procedures timely.
