Sky Airlines Cancellation and Refund Policy

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About Sky Airlines

Flight cancellation can give you a daunting experience. Due to any unavoidable circumstances, if you have to cancel the flight, then the main question that arises is will that airline issue the refund? Luckily, all the airlines have introduced us to a flexible cancellation and refund policy from which you can cancel the flights and can ask for a refund. Flying with Sky Airlines offers you the flexibility of cancellation and refunds. So, here is our guide to Sky Airlines cancellation and refund policy.

Sky Airlines is one of the major Chilean airlines based at Comodoro Arturo Merino Benitez International Airport (SCL) in Santiago, Chile which serves international routes to Argentina, Brazil, Peru, and Uruguay. Sky Airlines initially started to operate its services in the key cities of Chile. With the growing popularity and demand, the airline started its operations in some of the major countries. It is now known as the second-largest airline in Chile behind LATAM Chile that was named the Best Regional Airline in South America in 2014 and 2015 in the Skytrax world airline awards. We’ll take you through the Sky Airline cancellation and refund policy, as well as the cancellation cost and changes to your booking in this guide.

Sky Airline Cancellation Policy

Need to cancel the flight?
You have booked the Sky Airline Flights but due to unavoidable circumstances, you are unable to travel and want to cancel. With the flexible cancellation, you can cancel your booked flight anytime. Whether you are canceling your flight tickets after the booking or at the last moment, it is important for you to understand the Sky Airline cancellation policy clearly to avoid misunderstandings.

  • If you bought the ticket between 0 to 19 days before the flight’s departure, you will not be able to cancel the flight, except for some circumstances.
  • If you purchased the ticket 20 to 180 days prior to the scheduled departure, you can easily cancel your ticket 48 hours after the purchase. You can also submit a refund request for the boarding tax.
  • If you have purchased the ticket more than 180 days before your flight, you can cancel it up to 7 days after your purchase.

Sky Airline 24 hour Cancellation Policy

If you have booked a Sky Airline flight and now due to unexpected circumstances, you have to cancel it then don’t panic as the airline offers flexible policies for its passengers, making the travel effortless and affordable. Even if you are canceling your flight tickets just after you made the booking, it is important for you to understand the Sky Airline cancellation policy clearly to avoid further misunderstanding.

  • Passengers can cancel a booked flight on Sky  Airlines within 24 hours of the purchase with no cancellation charge.
  • If a passenger cancels the flight after 24 hours of booking then they are liable to pay the penalty for the cancellation and a penalty fee of $100 and $500 will be applicable.
  • Under the Sky Airline 24-hour cancellation policy, the scheduled departure of the flight should be more than 7 days later at the time of booking.
  • If the scheduled departure is less than 7 days, then a cancellation fee will be applicable and you may not receive any refund.

Sky Airline Cancellation Policy for Refundable and Non-Refundable Tickets

The cancellation policy of refundable or non-refundable Sky Airlines depends on the various circumstances:

  • When you cancel your non-refundable or refundable ticket within three days before the departure you have to pay a penalty for it.
  • Sky Airlines offers free cancellation until the end of the risk-free period.
  • If you have purchased a flexible or premium ticket then you will receive a full refund.
  • If any cancellation occurs due to any natural calamity then you are eligible to receive compensation.

Sky Airline Cancellation Policy For Different Class

Sky Airlines cancellation policy differs on the type of ticket you purchased, and the policy also depends on the cabin class. Following are some of the relevant points to take in consideration :

Basic Economy Class

The Basic Economy tickets of Sky Airlines are non-refundable. However, if you are required to cancel your flight, then consider purchasing a refundable ticket.

A cancellation charge up to $100 to $500 will be levied if you cancel the Sky Airline flight ticket.

Business Class

If you cancel the ticket within 24 hours of booking with Sky Airline, the airline’s Business Class ticket allows you to:

  • You can make some changes to your reservation free of cost if you cancel the flight ticket within 24 hours of booking.
  • You are required to pay $100 as a cancellation fee if you cancel the flight once the 24-hour period gets over.

First Class

In the case of cancellation, refundable tickets will be fully compensated.

You may have to pay a fine if you make any changes to your reservation including canceling the flight.

How to Get Compensation in case of Flight Delay or Cancellation?

If the flight is canceled and you are informed about the same prior 24 hours of the scheduled departure then you are eligible to receive compensation for your flight ticket.

If your flight is delayed for more than 4 hours then the airline will offer you meals without any charge.

If your domestic flight has kept you waiting for more than 6 hours then the airline must communicate a reschedule time for the alternate flights.

The airline will also provide you with alternate flights to you within the period of 6 hours or either pay you in full compensation for your ticket.

How to Cancel a Sky Airline Flight?

Without any hassles, you can easily cancel your Sky Airline flight by simply visiting the airline’s official website or at the airport’s ticket counter. The airline will charge up to $200 for canceling the flight after 24 hours of booking. Below are the few steps which you need to follow:

Cancel Flight Ticket Online

  • Visit the official website of Sky Airlines and go to ‘Manage your Booking’
  • The requirement for Sky Airline flight cancellation is a reservation code. To know this six-character number you can check your booking confirmation email.
  • You need to enter the last name in the passenger’s data finder on the managed booking page.
  • After that click on the change or cancel the trip next to the flight itinerary.
  • Choose the flight you want to cancel.
  • Before proceeding further first, you need to review the Sky Airlines cancellation policy. The next page will take you to the flight refund cancellation .
  • Choose “Confirm my Cancellation”.
  • After you confirm then you will receive a confirmation mail regarding the cancellation.

The airline may offer you a credit voucher, which will be valid for 365 days from cancellation. Flights traveling within Mexico and the United States are exempted from cancellation charges.

Cancel Flight Ticket Offline

  • Visit the Sky Airline counter at the airport or call 1 786 405 0680.
  • Once you call Sky Airline customer support, select the language which suits you the best.
  • Give the information asked by the agent such as user name, ticket number and other information to verify you.
  • Select the trip you want to cancel.
  • Select a payment method if you are required to pay a cancellation fee for Sky Airline flights.
  • After that, the airline will send a confirmation mail regarding the cancellation.

Sky Airline Cancellation Fee

Passengers have to pay $100 to $500 as a cancellation fee if they cancel the flight after 24 hours of booking. The cancellation fee depends on the price regulations which are implemented for your booking. The airline will initiate the refundable amount within 7-10 days if your ticket is eligible for a refund.

The airline may offer you a credit voucher, which will be valid for 365 days from cancellation. Flights traveling within Mexico and the United States are exempted from cancellation charges.

Sky Airline Refund Policy

  • The passenger is eligible to claim a full refund for a flexible or premium ticket.
  • After 24 hours of the free cancellation period gets over, non-refundable tickets will not be entertained with any refund.
  • Refunds will be credited to the original mode of payment within the ten days of cancellation.
  • A passenger can also claim a refund if the flight is canceled due to any natural calamity. 

How to Get a Refund from Sky Airline?

There are two ways you can request a refund- online and offline.

Online Method

  • Visit Sky Airline official website.
  • Then you need to sign in to your account.
  • Click the Manage My Booking option
  • Enter your cancel booking information
  • Open your canceled ticket
  • Go to the bottom of the page, where you will find the Refund option
  • Select it and fill in the required information
  • Apply for a refund.

Offline Method

  • Contact Sky Airline customer care number based on your preferred language.
  • Select the correct options to speak with an agent.
  • Share the required information with the Sky Airline expert agent.
  • Apply for a refund

Sky Airline Customer Support Number for Cancellation and Refund Policy

Sky Airlines customer support number differs depending on the country you are calling from. Following is a list of the important phone numbers required to cancel your Sky Airline flight.

Santiago and the Rest of the World: 1786 405 0680


  • Can I cancel my Sky Airline flight and claim a refund?

    Yes, You can initiate a cancellation request for the flight booked through Sky Airline Call Center, or airport counters. The cancellation would be applicable on all fares except for Basic and Classic fares, where passengers are not eligible for a refund.

  • How much is the cancellation fee for Sky Airlines?

    The Sky Airline flight cancellation fee is $100 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  • How to claim a refund with a non-refundable ticket?

    To claim a refund for a non-refundable ticket, you must cancel your booking within the limited time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Does Canceling a flight give you a refund?

    The refund policy depends on the type of ticket you purchased. If the ticket meets all the requirements, you will receive an amount as a refund.

  • Can I cancel my Sky Airline reservation for free within 24 hours?

    If the passenger cancels the booking within 24 hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7days or more at the time of initiating the cancellation request.

  • Do I get a refund if my flight is canceled?

    You are eligible for a refund if the airline fails to provide flight service.

  • Can I make a cancellation request on the day of departure?

    Sky Airline allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class and many other factors.

  • What are the easiest ways to cancel my Sky Airline flight ticket?

    You can cancel your Sky Airlines flight by visiting the official website. 

  • Is it possible to make flight changes on Sky Airlines?

    Yes, Sky Airlines allows its passengers to modify changes in their bookings easily.

  • What should I do if Sky Airlines cancels my flight?

    In case Sky Airline cancels your flight or denies you boarding, the airline compensates for the inconvenience.

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