Thai Airways

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About Thai Airways

Thai Airways (TG), is the flag carrier of Thailand. Furthermore, it is headquartered in the   Vibhavadi Rangsit Road, Chatuchak District, Bangkok and Suvarnabhumi Airport is its hub. It operates its scheduled Thai Airways flight to 101 destinations in 37 countries across Europe, East Asia, and South/Southwest Asia. In addition, this airline has launched a regional carrier under the name Thai Smile in 2012 using the new Airbus A320 aircraft.

Fleet

Thai Airways (TG) offers 516 weekly flights to more than 40 destinations. The fleet size of Thai Airways is 43 and is completely made out of various Airbuses and Boeing airplanes Here is a list of aircraft owned by Thai Airways (TG):

AircraftIn Fleet
Airbus A350-90012
Boeing 777-200ER6
Boeing 777-300ER17
Boeing 787-86
Boeing 787-92
Total 43

Thai Airways Flights Details

Flights Per weekMost Popular Destinations
516Bangkok Suvarnabhumi

Popular Thai Airways Flight Routes and Destinations

OriginDestinationDeparture DateBest Price
DelhiBangkokMay 18, 2022326 USD
ParisBangkokMay 20, 2022368 USD
AucklandColomboJune 01, 2022916.64 USD
SydneyTokyoJune 03, 20221,070.01 USD
LondonPhuketJune 07, 2022514.96 USD
Copenhagen Kuala LumpurJune 19, 2022832.50 USD

Top Airports Served by Thai Airways (TG)

  • Suvarnabhumi Airport 
  • Melbourne Airport
  • Hazrat Shahjalal International Airport
  • Phnom Penh International Airport
  • Beijing Capital International Airport
  • Shanghai Pudong International Airport
  • Copenhagen Airport
  • Charles de Gaulle Airport
  • Leonardo da Vinci–Fiumicino Airport
  • Narita International Airport

Thai Airways Policies & Services

Thai Airways Cancellation Policy

Thai Airways (TG) is regularly updating its cancellation and refund policy, to keep it flexible and affordable for the passengers. You don’t have to worry about the last-minute cancellation charges with Thai Airways flights reservations. Under Thai Airways’ cancellation policy, you can cancel your flight and can claim a refund if you meet under these criteria:

  • Thai Airways’ cancellation policy states that passengers do not need to pay any cancellation fee if the tickets are canceled within the same day of booking.
  • After the completion of the allotted period, the passenger needs to pay a cancellation fee for claiming a refund as per the Thai Airways cancellation policy.
  • If a passenger fails to pay board, the whole ticket fare will be forfeited by the airline as a No show fee under Thai Airways Cancellation Policy.  
  • If you cancel the flight after 24 hours then, Thai Airways will withdraw the cancellation fee from your ticket fare.
  • The passengers can cancel their Thai Airways flights only if the booking is made from the Thai Airways official website, customer support, or concerned airport counters.
  • The amount of the Cancellation fee differs for both domestic and international flights and it totally depends on the destination, flight route, and other conditions.
  • The Thai Airways 24-hour flight cancellation policy is applicable on both refundable and non-refundable flight tickets, irrespective of the destination for both domestic and international.

Refund Policy

  • As per the Thai Airways (QR) flight cancellation and refund policy, the passenger is eligible for a full refund if the flight is canceled within 24 hours from booking. The refund will be given back to the original mode of payment.
  • The validity of the refund ticket is 12 months from the date of issue for the whole unused ticket and the 12 months from the first uplift ticket for the half-used ticket.
  • The refund amount will be credited within the seven days if you bought your tickets with a credit card and if you have bought the tickets with the cash, cheque, or any other form of payment then it can take upto 20 business days to issue the refund.
  • The refund of the Thai Airways (TG) flight tickets depends upon various factors such as flight cancellation, technical glitches and others.
  • If the flight is affected by the flight cancellation due to severe weather conditions or any government travel restrictions then you can also claim a refund.
  • In case of the death of a passenger or any close family member of the passenger, Thai Airways issues a full refund after verifying the valid documentation like Death Certificate.

Baggage Policy

  • Baggage Allowance may vary from the flight and the booking class. Thai Airways has its own limitations on the baggage allowance.
  • The baggage policy of the Thai Airways (TG) allows you to carry a single piece of checked-in baggage that should not weigh more than 30 kg (66lb).
  • The maximum dimension irrespective to length, height, and width of baggage should not exceed 158cm (by piece) and 300 cm (by weight).
  • If you carry more bags than the permitted allowance or your bags exceed the permitted weights then you will be charged with an additional cost.
  • The personal item bag is considered as the laptop bag, a handbag that should be allowed baggage size to fit in the overhead bin of the aircraft.

Checked Baggage Policy 

Cabin Class/ FlightBaggage Allowance 
Royal Silk Class40 kg
Premium Economy Class30 kg
Economy Class20-30 kg
ROP Silver Member+10 kg
ROP & Star Alliance Gold Members20 kg
Royal Orchid Platinum Member30 Kg
Checked Baggage Policy by Piece Concept applicable to an International Sectors to/from USA/Canada:
DestinationClassMaximum weight/baggageMaximum checked bagsMaximum dimension in total per bag
To/from USA and CanadaRoyal Silk Class
Premium Economy Class
Economy Class
Infant not occupying the seat
32 kg (70 lbs)

32 kg (70 lbs)

23 kg (50 lbs)

23 kg (50 lbs)
        2

        2

        2

        1
158 cm (62 inches)
158 cm (62 inches)
158 cm (62 inches)
115 cm (45 inches)

Carry on baggage for infants

Thai Airways (TG) allows one stroller, collapsible carrycot, or pushchair per infant is accepted without any charge.

Baggage conceptBaggage Allowance 
Piece Concept 23 kg/50lb in all the classes of travel
Weight Concept10kg (22lb) in all the classes of travel

Carry on pets

  • Thai  Airways allows dogs, cats, and birds as a checked suitcase either on your flight or the separate one in accordance with the air travel regulations.
  • Hence, for a smooth journey with your pets, you must notify them about your requirements to travel with your pets at the time of booking.
  • If it is not possible then you must notify at least 48 hours before the departure to avoid any inconvenience.
  • Before traveling with the pets in Thai Airways you need to make all the important documentation for your pet available before travel such as a health certificate which should be signed by your veterinarian that indicates that your pet is fit to fly and the pet passport or identification.

Booking Fee

You do not have to pay any fee if you purchase the ticket from the Thai Airways official website. However, if you want to modify the purchased tickets by phone or at the counter of Thai Airways then it will charge you the starting fee of $25 as their service charge which is non-refundable.

Check-in and verification

  • Thai (TG) offers an option for online check-in through the website and the app available in the play store from where you can book your favorite seat or issue your boarding pass conveniently.
  • You can check in online and print your boarding pass from the self-service stand.
  • The web check-in for Thai Airways opens up 24 hours prior to your departure for the flights from the U.S.
  • The web check-in for all the other flights of Thai opens up 48 hours prior to your departure till 90 minutes before the flight departure.

Baggage Check-in

Thai Airways offers a 12-hour check-in before the flight departure. After the self-check-in procedure, you are required to get your baggage checked at the baggage counter no later than one hour before the scheduled departure.

In-flight Entertainment

  • Traveling through Thai Airways (QR) offers a wide range of onboard entertainment that includes newspapers, magazines, movies, playing online games and listening to favorite music.
  • The on-demand service of audio and video allows you to choose more than 4000 entertainment options and 560 movies in more than 30 languages.
  • You can connect your tablets, laptops and smartphones to the aircraft network for unlimited entertainment.
  • The latest technology of the On Air mobile service lets you discover the world at your fingertips with Thai Airways’ state of the art communication. You can enjoy the in-flight entertainment and stay connected with your loved ones with this technology.

Thai Airways Meal Policy

  • The World-class airline Thai Airways dining offers sumptuous cuisine designed by the best chefs in the world and savor expertly served exclusive vintages. 
  • Thai Airways offers a wide range of cuisines that are designed by the best chefs in the world like snacks, beverages, breakfast, lunch and dinner for all the class passengers.
  • Moreover, you can also pre-order your favorite meals while booking the flight tickets. If you have missed booking your pre-order meal then you can purchase your favorite meal directly from the cabin crew.
  • If you are allergic to a particular food then you can request a special meal at least 24 hours before the departure.
  • You are allowed to bring your dietary food on board. It is recommended to take into consideration the limitations of carrying liquids on board.

Customer Support

Passengers utilizing Thai Airways (TG) flights can reach the customer care toll-free number (65) 6210-5000 or can visit the website https://www.thaiairways.com/  for any other queries.

FAQs

  • If I fail to check in on time with Thai Airways then what will happen?

    If you fail to check in on time, you may be refused carriage on your flight. On fare conditions, a failure to check in on time may also result in
    The loss of the original fare value. You may need to make a new booking and pay for a new ticket if you wish to travel or you can pay a change fee penalty plus any difference between the cost of your new booking and the original cost.

  • Will a laptop be considered as a part of the hand baggage allowance?

    Yes, laptops and their accessories are part of the hand baggage. You are not allowed to bring your laptop onboard in a separate bag next to your hand baggage if your allowance is one piece as it will be counted as two pieces. It is recommended to pack your items in one bag.

  • Can you book multiple destinations with stopovers with Thai Airways?

    Yes, you can make a Multi-city booking with the stopovers on thaiairways.com.You can select a maximum of six flights and four cities. 

  • When should I check in at Suvarnabhumi Airport?

    For international flights: The check-in counters open daily between 04:30 am to 01:00 am on the following day and each flight will be closed 40 minutes before the scheduled departure time. All the gates will close 10 minutes before the scheduled departure time.
    For Domestic flights: The check-in counters are open daily between 04:30 am to 10:30 pm and every flight will be closed 30 minutes before the scheduled departure time. All the gates get closed 10 minutes before the scheduled departure time.

  • Do you have any restrictions for online bookings?

    The advance purchase restrictions may be applicable, depending upon the departure city and the destination. When you start your search, these restrictions will be displayed.

  • If I change my booking, what will happen to the meal and seat request?

    The meal and seat requests must be requested for the changed booking. You can modify these changes through the official website on the website thaiairways.com.

  • Is there any time limit for web check-in?

    Yes, the web check-in is available from 24 hours up to 1 hour before the flight scheduled departure time.

  • How do Thai Airways help children at check-in?

    The ground staff of Thai Airways will assist your child through a seamless and fast check-in.  Do Make sure that the person who is accompanying your child remains at the airport until your child’s flight departs.

  • Can I put my changes on hold?

    No, you cannot put changes on hold. You should complete the payment to confirm your changes.

  • If I miss my flight, Can I make changes on my booking?

    No, you cannot make changes on the booking even if you miss the flight in the event that you do not show up for your flight, your bookings will be canceled and you may have to contact the nearest Thai Airways reservation office or the customer contact center.

Thai Airways Popular Destinations
Thai Airways Popular Routes
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Related Topics
  • Cancellation & Refund Policy
  • Customer Support Number
  • Thai Airways Flight Status
  • Thai Airways Baggage Policy
  • Unaccompanied Minor Policy
  • Thai Airways Phone Number
  • Thai Airways Business Class
  • Flight Change Policy
  • Check-In Policy

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