Air Albania Cancellation and Refund Policy

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Flight booking might be an easy process. But have you ever thought about the scenarios when you have to cancel your flights? Obviously cancellation and other procedures will make you skeptical. Fortunately, to make it easier for the passengers, several airlines are constantly working to upgrade their policies. If you have booked a ticket with Air Albania, then things would be easier for you. However, it’s best to take a full read of Air Albania cancellation and refund policy before planning to cancel your tickets. 

Air Albania (ZB) is the largest flag carrier airline of Albania. It was founded in 2018, and runs scheduled passenger flights to various destinations in Europe. In addition, it is headquartered in Tirana. Currently, it operates in 13 domestic and international destinations of the European Union. It also has a primary hub at Tirana International Airport.

Air Albania Cancellation Policy

Sudden change of plans and want to cancel your Air Albania (ZB) flight? Don’t worry! With Air Albania you are fully covered. Whether it’s about canceling a flight right after booking or at the last minute, the airline has an optimum clause for all such cases. Not only is the Air Albania cancellation policy seamless, but also ensures satisfactory and effortless experience to all the passengers. So, check out our guide to find in-depth information about cancellation and refund with Air Albania.

Air Albania 24 Hours Cancellation Policy

Fortunately, the Air Albania 24 hours cancellation policy is applicable on all tickets. This means, if you cancel your flights within 24 hours of booking, you are eligible for full refund. However, it’s best that you check out the following points to avoid any chances of confusion.

  • If an Air Albania flight is canceled within 24 hours of booking, then the airline will not charge any cancellation fee.
  • To be eligible for the 24 hours cancellation policy, you must have booked your flights at least 7 days prior to the departure date. 
  • After 24 hours from booking, a cancellation fee is charged, depending upon the type of the tickets.
  • The policy is applied to both restricted and unlimited flight rates.

Air Albania Cancellation Policy for Refundable and Non-Refundable Tickets

  • All the passengers are entitled to a full refund until the risk-free period lasts.
  • Passengers with non-refundable tickets, won’t receive any refund after the 24-hours risk-free period. 
  • You will get a full refund with business, latitude and premium economy ticket fare, irrespective of refundable and non-refundable ticket. 
  • A penalty will be charged, if you cancel your tickets 2-3 days or a few hours prior to the scheduled departure. 
  • In case, if flight cancellation occurs due to uncertain natural calamities or due to the airline’s fault, then the passengers will receive full refund or an alternative flight for another day.

How to Get Compensation In Case of Flight Delay or Cancellation?

According to Air Albania flight cancellation policy, if your flight gets delayed or canceled due to any natural calamities or because of the airline’s fault, then the passengers are entitled to get compensation depending upon the ticket type and other factors.

  • Passengers of all international flights can get a full refund with Air Albania. 
  • Depending on the type of ticket, passengers can avail a monetary compensation of up to €600.  
  • In case of flight delay/cancellation for more than three hours, the airline will rebook an alternative flight for you.
  • If the flight gets delayed for more than three hours and you refuse the alternative flight booking, then the airline will issue a refund as decided by the airline. 
  • According to the duration and distance of delayed flight, the airline will offer you food, drinks, and even accommodation if a flight gets delayed overnight.

Monetary Compensation

If in any case, your flight was delayed / canceled for more than three hours, due to a reason in control of Air Albania(ZB), then monetary compensation will be provided. Here’s how the compensation is allotted:

  • 250€ for flights up to 1500 km
  • 400€ for flights from 1500 km to 3500 km
  • 600€ for flights over 3500 km

You are entitled to a Air Albania compensation in cases of:

  • Air Albania flight canceled and notified less than 14 days,
  • Air Albania delay is more than 3 hours on arrival,
  • Overbooking of Air Albania flight.

Reasons to claim Air Albania compensation:

  • Technical problems,
  • Operational problems,
  • Airline strikes

Exceptional circumstances excluding Air Albania’s liability:

  • situations such as medical emergencies,
  • adverse weather conditions,
  • air traffic restrictions,
  • problems with the airport’s equipment,
  • acts of sabotage,
  • political instability and acts of terrorism.

How to Cancel an Air Albania Flight 

Air Albania cancellation and refund policy allows you to cancel your flights seamlessly. You can cancel either by visiting the airline’s official website or by contacting the customer support. Here’s how you can cancel your Air Albania flights:

Method 1- Cancel Online

  • You can simply cancel your flights online from the airline’s official website.
  • Open any web browser and visit the Air Albania website’s homepage. Then click on log in or sign up to move further.
  • After logging in, add your ticket credentials to manage your booking. If you don’t have an account skip the sign up process and click over to visit the cancellation page.
  • After getting on the cancellation page, click on the ‘change or cancel trip’ button.
  • Select the passenger segment or flight you would like to cancel.
  • Review Air Albania cancellation policy once to avoid any misunderstanding. The next page will direct you to the ‘flight refund cancellation’ entitled by the airline.
  • Click on ‘Confirm my cancellation’.
  • You will receive a confirmation mail regarding the cancellation.

Method 2- Cancel Over Call

  • In this method, you can make a call to customer support of the airline. The toll free number of Air Albania is: +1-844-325-1378. 
  • If you have any queries regarding the cancellation or refund, you can raise a question in front of the agent.
  • Tell the customer support executive, whether you want to make changes or cancel your flight.  
  • The agent will ask you about the ticket related information, provided during the booking. Provide all relevant information to make the process easier.
  • Choose a payment method if you have to pay a cancellation fee for Air Albania flights.
  • The airline will send a confirmation mail regarding the cancellation.

Method- 3 Cancel at the Airport

  • If the online method doesn’t meet your expectations or otherwise, you can simply make a visit to the concerned airport.
  • Next, head to the airport’s ticket office to talk about the cancellation procedure.
  • In this way, you can converse face to face with the agent, ask about your queries and initiate flight cancellation. 
  • The entitled refund (if applicable), will be credited back to the original source of payment made by the passengers.

Air Albania Cancellation Fee

The passengers are required to pay $25- $100(as per flight fare) as cancellation fees if a flight is canceled after 24 hours of booking. The cancellation fee also depends on the fare regulations that apply to your booking. If your ticket is eligible for a refund, the airline will initiate the refundable amount within 7-10 days. The airline may also offer you a credit voucher, which will be valid for 365 days from cancellation. 

Air Albania Refund Policy

  • As per Air Albania cancellation and refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking, irrespective of the ticket type.
  • The refund will be generated back to the original source of the payment. 
  • If cancellation is made within 24 hours then the refund will be credited within 10 working days. However, passengers who purchased the ticket via cash or cheque need to wait for 20 to 25 business days.
  • The non-refundable tickets are not eligible for any refund after the 24-hours risk-free period is over.
  • Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund.
  • If you cancel flights three or two days before the scheduled departure, then you are not eligible for refund even with refundable tickets. Instead, the airline has full authority to charge the complete ticket fare as penalty. 

How to Get Refund from Air Albania?

There are two ways you can request for a refund- online and offline.

Online Method

  • Visit Air Albania’s official website.
  • Enter your log-in information to sign-in to your account.
  • Click the ‘Manage My Booking’ option.
  • Enter your cancel booking information
  • Open your canceled ticket
  • Go to the bottom of the respective page, where you will find the ‘Refund’ option
  • Click on it and refill all the required information and apply for the refund.

Offline Method

  • Call Air Albania’s customer support number based on your language and region
  • Click on the correct button to talk with an agent
  • Share the required information with Air Albania’s expert agent
  • Request for a refund

Air Albania Customer Support Number for Cancellation and Refund Policy

There’s a different Air Albania customer support number depending upon the region. Check out the list of the important phone numbers required to cancel Air Albania flights or claim a refund.

  • Albania– +355 4 224 60 00
  • Rome- +39 06 4381022
  • Bergamo- +39 035 326 365
  • Verona- +39 02 7486 2334
  • Bologna- +39 02 7486 2334
  • Pisa- +39 06 4381 022
  • Milan- +39 02 7486 2334
  • Other Countries– +1844-378-9909


  • Can I get a full refund if I cancel my flight?

    Yes, You can get a full refund if you cancel your flight within 24 hours of booking. The cancellation would be applicable on all fares except for Basic and Classic fares, where passengers are not eligible for a refund.

  • How much is the cancellation fee for Air Albania?

    The Air Albania flight cancellation fee is $100-$500 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  • Does Canceling a flight give you a refund?

    The refund policy of Air Albania depends on the type of ticket you purchased. If the ticket meets all the requirements, you will receive an amount as refund.

  • Can I cancel my Air Albania reservation for free within 24 hours?

    If the passenger cancels his/her booking within 24 hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Do I get a refund if my flight is canceled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    Air Albania allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

  • What are the easiest ways to cancel my Air Albania flight ticket?

    You can easily cancel your Air Albania flight by visiting the official website of the airline. You can also call the customer support number or visit the airline counter at the airport.

  • Is it possible to make flight changes on Air Albania?

    Yes, Air Albania allows its passengers to make changes in their bookings depending upon the ticket type.

  • What will I do if Air Albania cancels my flight?

    In case Air Albania cancels your flight or denies you boarding, the airline compensates for the inconvenience.

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