AirAsia

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About AirAsia

It is a low-cost multi-national airline that is headquartered in Kuala Lumpur, Malaysia. It is the largest airline in terms of destinations and fleet size in Malaysia. It was founded on December 20, 1993. AirAsia (AK) operates both international and domestic flights that span over 25 countries and more than 165 destinations. Air Asia airlines has its head office and registered office at Kuala Lumpur International Airport.  It has a sister airline called AirAsiaX that focuses on long-haul flights. 

Fleet

The AirAsia airline company has a fleet size of 99 and is made up of one aircraft family: Airbus. 

AircraftIn Fleet
Airbus A3301
Airbus A321neo2
Airbus A320neo29
Airbus A320-20067
Total99

AirAsia Flight Details

Flights Per WeekMost Popular Destination
1,974Kuala Lumpur International Airport

Popular AirAsia Flight Routes and Destination

OriginDestinationDeparture DateBest Price
Chennai (MAA)Kuala Lumpur (KUL)June 25, 2023$ 283
Kuala Lumpur (KUL)Dhaka (DAC) July 3, 2023$ 327
Guangzhou (CAN)Kota Kinabalu (BKI)July 4, 2023 $ 224
Kota Kinabalu (BKI)Hong Kong (HKG)July 6, 2023$ 131
Singapore (SIN)Penang (PEN)July 7, 2023$ 81
Penang (PEN)Ho Chi Minh City (SGN)July 10, 2023$ 87
Phu Quoc (PQC)Kuala Lumpur (KUL)July 11, 2023$ 120
Kuala Lumpur (KUL)Sydney (SYD)July 12, 2023 $ 579
Auckland (AKL)Kuala Lumpur (KUL)July 13, 2023$ 793
Kuala Lumpur (KUL)Osaka (KIX)July 17, 2023$ 347

Top Airports Served by AirAsia

  • Abu Dhabi International Airport
  • Don Mueang International Airport (Bangkok)
  • Beijing Daxing International Airport
  • Kempegowda International Airport (Bangalore)
  • Mactan–Cebu International Airport
  • Mae Fah Luang International Airport (Chiang Rai)
  • Ngurah Rai International Airport (Denpasar)
  • Chubu Centrair International Airport (Nagoya)
  • Indira Gandhi International Airport (Delhi)
  • Clark International Airport  

AirAsia Policies & Services 

Cancellation Policy

The AirAsia cancellation policy is simple and effective aiming to minimise confusion. It is important to keep certain things in mind to make the experience easier. 

  • If the cancelled flight from/to India or U.S.A. departs at least 7 days later and is cancelled within 24 hours of purchase. 
  • If the Air Asia flights are altogether cancelled by the airline company. 
  • If the flight departing/landing at the original destination is rescheduled at least 3 hours before/after the original flight by AirAsia.
  • A duplicate booking is made by a passenger on the same flight with the same guests on the same date. 
  • If a passenger has been charged twice for the same flight booking AirAsia(AK)
  • AirAsia denies boarding to a passenger due to overbooking. 
  • Fare conditions of the passenger permit it, i.e., tickets are refundable ones. 

Refund Policy

Refunds are permissible if certain conditions are met.

  • If a flight is cancelled at least 60 days before departure. 
  • Your flight is cancelled by the airline itself.
  • If the flight has a minimum 2 hour delay. 
  • A passenger’s flight has been rescheduled but the new one does not suit them.  
  • If a passenger is forced to cancel a flight due to jury duty, death, serious illness, etc. However, there must be sufficient documentary evidence and the airline company accepts it. 

Baggage Policy

The baggage policy of AirAsia(AK) varies depending on a person’s travel class. Each passenger is allowed one bag and one personal item like briefcase or purse.

  • Maximum Dimensions of Carry-on Luggage: 22 in x 14 in x 9 in/56 cm X 36 cm X 23 cm (length x width x height)
  • Maximum Weight of Carry-on Luggage: 15 lb/7 kg

Checked Baggage Allowance

Booking TypeChecked Baggage Allowance
Value pack & Premium Flex20kg
PremiumFlatbed40kg
Flights from Kuala Lumpur (KUL) to Dhaka (DAC)30kg

Fly-Thru

Will I receive complimentary checked baggage allowance for my connecting flight? 

Flight bookingDomestic   International
Value Pack* & Premium FlexYesYes
Premium FlatbedNot AvailableYes
Flights between Dhaka – Kuala LumpurNoNo
AirAsia Indonesia (QZ) domestic flightsYesNo

*Value Pack is not available on Fly-Thru routes to, from or through Thailand, India and Japan.

Booking Fee

AirAsia scheduled flights have booking fees that are variable depending on the date, type of baggage, destination, class, and check-in type.

Web Check-in

  • AirAsia(AK) offers you an option of online check in which helps one beat last minute chaos at the airport. 
  • This option allows travellers to check in online 7 days to 4 hours before the flight departs. 
  • It is recommended that boarding passes are printed out after web check-ins. 

  Baggage Check-in

  • One must complete self check-in first and then get their baggage checked at the counter. AirAsia also has options for self-baggage drop as well in certain places. 
  • This must be done no earlier than 2 hours and no later than 45 minutes before departure for domestic flights. As for international flights no earlier than 3 hours and no later than 1 hour before departure.  

In-flight Entertainment

Those flying with AirAsia(AK) have access to its on flight wifi which provides users with options of watching movies, reading travel360 magazine, playing games, etc. It can be accessed through a personal device. 

Customer Support

Passengers using flights of AirAsia(AK) can visit the AirAsia website or call them on 080 4666 2222. Air Asia Customer Care is a great option for addressing grievances. 

FAQs

  • Is AirAsia strict with baggage allowance?

    Yes, baggage rules must be adhered but very thoroughly by passengers in order to ensure things go smoothly.

  • What documents to carry while travelling in flight?

    Mainly one needs to have a travel visa, passport and Identification Card.

  • Is AirAsia a good airline?

    Yes, it is a good airline especially for those travelling on a budget. It is a well known participant in the airline market.

  • Can I get a refund from AirAsia?

    Yes, but only if you meet the criteria. In order to apply one must either visit their website or do so through their mobile app.

  • Does AirAsia have free cancellation?

    No, there is a cancellation fee that must be paid that will be deducted from the refund amount.

  • Do AirAsia flights provide food?

    AirAsia(AK) mostly offers packaged snacks like chips, chocolate, nuts, etc. for sale onboard. Warm meals are available only if they have been pre-booked.

  • Can I bring my own food on AirAsia?

    They do not allow passengers to bring outside food into the aircrafts.

  • What is the cancellation charge for AirAsia?

    There is no fixed charge that applies for all. The cancellation fee varies depending on destination, travel class, time before departure when cancelling etc.

  • How many months pregnant can you fly by AirAsia?

    Those up to 27 weeks pregnant can fly with the airline but they must sign the Limited Liability Statement. Those that are 28-34 weeks pregnant must submit a doctor’s medical certificate that confirms the duration of pregnancy and also sign the Limited Liability Statement.

  • Are pets allowed in AirAsia?

    The airline does not allow animals to fly in their cabins unless they’re service dogs that are medically certified and this applies only on certain AirAsia India and AirAsia Japan.

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