Avianca El Salvador Cancellation Policy and Refund Pollicy

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About Avianca El Salvador

There are times when extreme weather and sudden emergencies force us to cancel our flights. The cancellation process is not that problematic, however, the squabble  to get a refund can be tedious to anyone. However, if you have booked your flight with Avianca El Salvador then you can cancel using the Avianca El Salvador cancellation policy that offers feasibility and hassle-free cancellation and refund. 

Transportes Aéreos del Continente Americano, known and branded as Avianca El Salvador, is an airline privately owned by Kingsland Holdings. Avianca El Salvador Airlines is also the flag carrier of El Salvador. The airline is based in San Salvador in El Salvador. It is one of the seven national airlines in the Avianca Group.

Avianca El Salvador Cancellation Guidelines 

Avianca El Salvador offers a convenient and feasible cancellation policy to customers so that they can have hassle-free experience. 

• As per Avianca El Salvador cancellation policy, passengers can request for cancellation at least 24 hours before the flight departure. 
• The Avianca El Salvador Airlines flight cancellation policy applies to tickets and additional service purchased through any official channels of the airline with origin or destination in El Salvador. 
• Passengers will receive 88% of the ticket value after deduction of cancellation fee. 
• The cancellation fee will depend on the fare type purchased along with the time of cancellation and reason for cancellation. 

Avianca El Salvador Cancellation Rules 

There are certain cancellation rules that depend on ticket and fare type. 

• Refundable Ticket 
  You can be cancelled with or without cancellation charges depending on the fare the customers have purchased. L and XXL fare classes can be cancelled without any Avianca El Salvador cancellation fee. XL fares can be cancelled for a cancellation fee, depending on the route. 

• Non-Refundable Ticket 
  Passengers cannot cancel their XS, S and M tickets. If they wish to cancel then a cancellation fee will be applied to the fare and the rest of the remaining value of the fare will be forfeited. 

• Involuntarily Flight Cancellation 
  If Avianca El Salvador cancels the flight for any reason then passengers have the option to take the alternate flight or they can cancel the flight to receive full refund. 

• 24-Hour cancellation policy for U.S. route 
  If passengers have purchased Avianca flight tickets from the official channels (website, sales offices, or customer support) then as per Avianca El Salvador cancellation policy, they can cancel the flight within 24 hours of purchasing the flight without any cancellation fee to receive full refund.

• Flight Delay 
  In case of delay, Avianca will offer the next available flight or mode of transportation without any additional charge. You can also receive a penalty-free refund against the unused portion of the ticket. 

Avianca El Salvador 24 hour Cancellation Policy 

Avianca offers the feasibility of cancelling a flight to/from the U.S. within 24 hours of purchasing it to receive full refund without any additional cancellation fee. However, passengers should ensure that the departure date of the flight is at least 7 days after the purchase of the ticket as per the 24 hours cancellation Avianca El Salvador Airlines guidelines. 

Avianca Refund Policy 

Inorder to receive refund, passengers must ensure to follow all the guidelines laid by Avianca El Salvador cancellation policy. 

• All the Avianca Airlines tickets will be refunded according to the fare rules set by the airlines. 
• As per Avianca refund policy, all the refunds are credited in form of original payment to the original payer.
• Under certain situations like bereavement of a close relative of a passenger, imprisonment of the passenger or by a written request of the payer regarding the passenger, airlines credit refunds to the payer of the ticket. 
• All refunds will be processed by the regulation of each country and policies laid out by the respective governments and applicable exchange rate as per Avianca El Salvador refund policy.   
• The surcharges and additional charges will be refunded as per applicable regulation as per fare rules. 
• Tickets purchased from the third party are not eligible for Avianca El Salvador cancellation policy. 
• As per Avianca El Salvador refund policy, the airline will not accept any refund request if the cancellation is requested after the departure of flight. 
• No refunds will be given if the cancellation of Avianca flight has been done in the same hour of departure. 
• Passengers are also eligible to receive a full refund or alternate flight if the cancellation is done by the airline due to reasons such as government order, bad weather, technical issues, or shortage of staff according to Avianca cancelled flight policy.

How to Cancel Avianca El Salvador Flight?

There are several methods to cancel Avianca flights. Passengers can opt for online cancellation that can be accessed via the website or mobile app or they can call the Avianca customer support number to cancel their flight. 

Online Method 

• Access the official website Avianca El Salvador. 
• Login to your account with your credentials and continue to navigate to “Manage Booking”. 
• Click on the manage booking tab and insert your reservation number along with the ticket number and last name to retrieve your flight booking. 
• After receiving your flight, click on cancel button and complete the Avianca cancellation form, including the reason for cancellation, booking number, passenger name and other necessary information as mentioned in the Avianca El Salvador cancellation policy. 
• Click on continue to submit the cancellation form and proceed with cancellation. SImultaneously, you can also request for a refund on the basis of fare type rules. The Avianca cancellation fee will be deducted automatically from the value of the fare. 
• Lastly, passengers will receive a confirmation mail on their registered email address. 

Customer Support Number 

Alternatively, passengers can call the customer support number of Avianca El Salvador. Upon calling the customer support, share the travel information like reservation number along with your last name and ticket number to retrieve the booking. Once the airline representative completes the cancellation, the passenger will receive the confirmation on their registered email address as mentioned in the Cancellation and Refund of Avianca El Salvador Airlines. 

Frequently Asked Questions