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About TAG Airlines (5U)

TAG Airlines is a private passenger airline of Guatemala and is headquartered in Guatemala City. Founded in 1969, TAG flights operate from its primary hub at La Aurora International Airport. Currently, it operates in 14 destinations and plans to increase the count within the coming years. Moreover, it is the first airline of Guatemala to be certified by ICAO. Being a low-cost airline, TAG Airlines(5U) promises to provide impeccable onboarding services and a seamless traveling experience to all their passengers.  

Fleet

The fleet size of TAG Airlines is 16 and consists of narrow body aircraft made out of Saabs and Embraers aircrafts.

Let’s find out the list of aircrafts employed for TAG Airlines(5U):

AircraftIn Fleet
Saab3408
Embraer EMB 110 Bandeirante5
Embraer ERJ-1451
KING AIR3002
Total16

TAG Airlines Flight Details

Flights Per WeekMost Popular Destination
176La Aurora International Airport(GUA)

Popular TAG Flights Routes and Destination

OriginDestinationDeparture DateBest Price
Flores(FRS)Guatemala City(GUA)Mar 02, 2022USD 189
Belize City(BZE)Cancun(CUN)Apr 15, 2022USD 983
Guatemala City(GUA)Cancun(CUN)Mar 13, 2022USD 216
Porto Alegre(POA)Flores(FRS)May 21, 2022USD 433
San Pedro Sula(SAP)Belize City(BZE)Jun 10, 2022USD 347
Belo Horizonte(CNF)Guatemala City(GUA)Jul 19, 2022USD 1225
San Salvador(SAL)Rio de Janeiro(GIG)Oct 23, 2022USD 1147
Tapachula(TAP)Flores(FRS)Aug 27, 2022USD 895
San Salvador(SAL)Cancun(CUN)Aug 31, 2022USD 376
São Paulo(GRU)Guatemala City(GUA)Nov 08, 2022USD 320

Top Airports Served by TAG Airlines

  • Guatemala City La Aurora Airport (GUA)
  • Flores Santa Elena Airport (FRS)
  • Cancun Airport (CUN)
  • Belize City Philip S.W.Goldson Airport (BZE)
  • San Pedro Sula Ramon Villeda Airport (SAP)
  • San Salvador El Salvador Intl Airport (SAL)
  • Tapachula Airport (TAP)
  • Porto Alegre Salgado Filho Airport (POA)
  • Belo Horizonte Tancredo Neves Intl Airport (CNF)
  • Recife Guararapes Intl Airport (REC)
  • Fortaleza Pinto Martins Airport (FOR)

TAG Airlines Policies & Services 

Cancellation Policy

The TAG Airlines cancellation policy provides premium benefits and seamless experience to offer convenience to all their passengers. Besides, with TAG Airlines(5U), you don’t have to worry about the refund or last minute cancellation. Here are some facts to understand the policy better:

  • The passengers are eligible to cancel their TAG flights only if the booking is made from TAG Airlines official website, customer support or concerned airport counters. 
  • For bookings made via a third-party agency you are suggested to contact the concerned party only.
  • The cancellation is  allowed only if the booking is made 7 days prior to the scheduled departure date.
  • If the flight is canceled within 24 hours of reservation, then TAG Airlines will not charge any cancellation fee. 
  • The amount of cancellation fee depends on the flight route, destination and many more.
  • The TAG Airlines 24 hour flight cancellation policy is applicable to both refundable and non-refundable flight tickets irrespective of the destination(domestic or international).

Refund Policy

  • As per TAG Airlines(5U) flight cancellation refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
  • If your ticket is non-refundable, then don’t worry. You are also eligible for a full refund if the ticket is canceled within 24 hours of booking.
  • The refund will be credited within 7-10 working days from the day of cancellation. And, in case the payment is delayed further, you can get in touch with the airline’s customer support.
  • The refund of the TAG flights depends upon several factors like technical glitch, flight cancellation and many more. 
  • Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund, says the TAG Airlines cancellation policy.

Baggage Policy

  • The baggage policy of TAG Airlines(5U) allows one carry-on baggage and one personal item bag with maximum weight up to 10lbs for both domestic and international flights. Moreover, the dimensions for wheeled and non-wheeled bags must not exceed 42cm x 24cm x 24cm.
  • The personal item bag is considered as the handbag, laptop bag or suitcase which should be of the allowed baggage size to fit in the overhead bin or under the seat in front of you.

 Checked Baggage Allowance

 Baggage Allowance For Domestic Flights Within Guatemala

Flight LocationNo. of pieces allowedBaggage allowanceMaximum size
Domestic1/2 piece20lbs51 inches

Baggage Allowance For Flights To And From All International Destinations

Flight LocationNo. of pieces allowedBaggage allowanceMaximum size
International1/2 piece35lbs51 inches

Carry on baggage for infants

  • TAG Airlines(5U) will transport your infant’s child seat and stroller free of cost under checked baggage. You can carry one diaper bag for your kid apart from your checked baggage, for both domestic and international flights. 
  • The airlines also recommend the use of car seats to optimize your child’s safety as per the Federation Aviation Administration. 

Carry on pets

TAG flights doesn’t allow pets to travel in the passenger cabin or otherwise on the aircrafts of the airline. 

Booking Fee

A nominal service fee for TAG Airlines scheduled flights is charged on flight bookings via the website. However, none at the airport or via third-party agencies.

Check-in & Verification

  • TAG Airlines(5U) offers online check-in via their official website. Through this option you can print out your boarding pass and e-ticket, from the comfort of your home. 
  • The web check-in opens up 24 hours  prior to your TAG flights departure date till 60 minutes before the flight takes off. 
  • The airline also provides an interactive offline check-in option, where you can print your boarding pass and baggage tag from the self-serving kiosks. 

Baggage Check-in

After the self check-in procedure you are required to get your baggage checked at the baggage counter no later than 60 minutes before your scheduled departure. 

In-flight Entertainment

TAG Airlines(5U) is a low cost airline; hence, doesn’t provide any in-flight entertainment. However, you can stay entertained with the magazines they roll out to all their passengers. 

TAG Airlines(5U) Meal Policy

  • TAG Airlines(5U) provides in-flight meals such as snacks, beverages, and other meals upon request. All you have to do is make a request for an inclusive meal with your flight reservation. 
  • You won’t be charged any extra fee for the provided meal. However, a small amount might be included in the fare price of your ticket.  

Customer Support

Passengers utilizing TAG flights can call on their customer support number +502 2380 9494 or visit https://www.tag.com.gt/ for any other queries.

FAQs

  • Does TAG Airlines provide wheelchair service to specially-abled passengers?

    Yes, TAG Airlines(5U) offers special assistance and mobility services to all the specially abled passengers.

  • Do I need to show any documents while flying with TAG Airlines?

    For international passengers, visas, passports, and other necessary documents will be required as per the Government guidelines for TAG Airlines flights. 

  • Is it safe to travel with TAG Airlines during Covid-19?

    TAG Airlines(5U) strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitizing the aircraft after each journey to providing a PPE kit and checking the temperature of each passenger, TAG Airlines ensures safe travel.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Can I bring my own food?

    Yes you can bring your own food. However, the container should be sealed perfectly.

  • Does TAG Airlines provide in-flight dining?

    TAG Airlines(5U) provides food and beverages on all flights upon request from cabin crew. 

  • Can I fly when I am pregnant?

    Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.

  • How much does TAG Airlines charge for flight cancellation?

    If you cancel your TAG Airlines flights within 24 hours from your departure date then a nominal fee of 100$ to 400$ will be charged. However, after a 24 hours time frame, a fee of 100$ to 500$ will be charged as per TAG Airlines flight cancellation policy. 

  • Where can I check my TAG Airlines flight status?

    You can simply visit the official website of TAG Airlines(5U). There you can navigate to the Online check-in box, type your booking id or ticket number and your last name to get all the necessary updates.

  • Does TAG Airlines allow pets on flights?

    No, pets are not permitted to travel in the passenger cabins or otherwise on the aircrafts of TAG Airlines(5U). 

  • Can I cancel my TAG Airlines flight?

    Yes, You can easily initiate a cancellation request for the flight booked via https://www.tag.com/, TAG Airlines Call Center, or airport counters within 24 hours from the purchase. The cancellation would be applicable only on the eligible TAG Airlines flights canceled within the allowed time span.

  •  Can I cancel my TAG Airlines reservation for free within 24hours?

    If the passenger cancels his/her booking within 24hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  • How much does TAG Airlines charge for flight cancellation?

    The TAG Airlines(5U) flight cancellation fee is 100$ to 400$ and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  • How to get a refund with a non-refundable ticket?

    As per TAG Airlines cancellation policy, to get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • How long will it take to get the refund ?

    The refund is usually initiated within 7-10 days of TAG Airlines flight cancellation.

  • Do I get a refund if my flight is canceled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    TAG Airlines(5U) flight cancellation policy allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

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