Virgin Atlantic Airways

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About Virgin Atlantic Airways

Virgin Atlantic Airways (VS)- a British airline with its head office at Crawley, England, was founded in 1984 as British Atlantic Airways. The airline operates its flights to the UK, North America, the Caribbean, Africa, Asia, and the Middle East from its primary hub at Heathrow Airport (LHR) and Gatwick. Furthermore, Manchester Airport and Glasgow Airports are Virgin Atlantic Airlines (VS)’s secondary hubs, from where Virgin Atlantic flights are mainly operated. It is the 7th largest UK based airline in terms of annual passenger traffic.

Virgin Atlantic Airways is controlled by Virgin Atlantic Limited, 51% owned by the Virgin Group and 49% by Delta Air Lines.


Virgin Atlantic Airways (VS) operates a fleet of 37 widebody aircraft from Airbus and Boeing. It offers 1714 flights per week and covers 32 destinations worldwide. In addition, Virgin Atlantic Airlines (VS) became the first European airline to fly Boeing 787-9 in 2014. Here is a list of aircraft owned by Virgin Atlantic Airlines (VS):

AircraftsIn Fleet
Airbus A330-2002
Airbus A330-30010
Airbus A350-10008
Boeing 787-917

Virgin Atlantic Flights Details

Flights Per WeekMost Popular Destination
1714Heathrow Airport (LHR), London
OriginDestinationDeparture DateBest Price
London (LHR)New York (JFK)Feb 16, 2022USD 2062.33
Manchester (MAN)Los AngelesApr 12, 2022USD 2255.65
Delhi (DEL)London (LHR)Mar 16, 2022USD 499.51
Johannesburg (JNB)Washington (IAD)Jun 12. 2022USD 549.54
Seattle (SEA)Vancouver (YVR)Apr 14, 2022USD 5987.70
Manchester (MAN)Delhi (DEL)Mar, 15. 2022USD 642.24
Mumbai (BOM)San Francisco (SFO)Apr 16, 2022USD 1844.46
Washington (IAD)Cape Town (CPT)Nov 20, 2022USD 528
Los Angeles (LAX)Manchester (MAN)Feb 25, 2022USD 1986
New York (JFK)London (LHR)Mar 18, 2022USD 2568

Top Airports Served by Virgin Atlantic Airlines

  • Heathrow Airport (LHR)
  • Manchester Airport (MAN)
  • Logan International Airport (Bos)
  • Los Angeles International Airport (LAX)
  • Dulles International Airport (IAD)
  • John F. Kennedy International Airport (JFK)
  • Seattle-Tacoma International Airport (SEA)
  • Harry Reid International Airport (LAS)
  • O.R. Tambo International Airport (JNB)
  • Cancun International Airport (CUN)

Virgin Atlantic Airlines Policies & Services

Cancellation Policy

Virgin Atlantic Airways (VS) is constantly updating its Cancellation and Refund policy to keep it flexible and convenient for the passengers. You do not have to worry about the last-minute cancellation cost with a Virgin Atlantic flights reservation. Under the Virgin Atlantic Airlines (VS) cancellation policy, you can cancel your flight and claim a full refund under the following conditions:

  • Under Virgin Atlantic Airlines (VS)’s 24 hour cancellation policy, if the flight is canceled within 24 hours of reservation, the airline will not charge any cancellation fee.
  • Also, if you cancel your Virgin Atlantic Airlines (VS) flight within 24hours of booking, you are eligible for a full refund if your flight’s departure is at least 7 days later at the time of booking.
  • You need to book your reservation via Virgin Atlantic Airlines (VS)’s official website or its online service centre to be able to cancel your booking.

Refund Policy

  • If you cancel the booking, Virgin Atlantic Airways flight tickets sold at discounted fares are partly or entirely non-refundable.
  • If you haven’t used your refundable ticket, you can request a refund of the entire amount paid, including taxes, fees, and charges.
  • The refund will be credited within 7-10 working days from the day of cancellation. And, in case the payment is delayed, you can get in touch with the airline’s customer support.
  • The Virgin Atlantic Airlines (VS) flight ticket refund depends upon several factors like a technical glitch, flight cancellation, and many more.
  • Passengers affected by the flight cancellation due to severe weather conditions or government travel restrictions, or any technical glitch can claim a refund, says the Virgin Atlantic Airlines (VS) cancellation policy.

Baggage Allowance

All Virgin Atlantic Airways (VS) tickets come with one free hand baggage, and most tickets, excepting Economy light, include a free checked-in bag.

Cabin ClassNo of BagsDimensionWeight
Upper Class3 Pieces90×75×43 cm70lbs
Premium2 Pieces90×75×43 cm50lbs
Economy1 Piece90×75×43 cm50lbs

Carry-on Baggage for Infants

  • For infants, the baggage allowance is 1×23 lbs in any cabin, apart from Economic Light, where no baggage is allowed.
  • The items allowed for the child are a fully collapsible pushchair (stroller/buggy), a car or booster seat, a travel cot, or a baby back carrier.
  • Children’s hand baggage includes essential items like milk, diapers, etc.

Carry-on Pets

  • Only dogs and cats are allowed on Virgin Atlantic Airlines (VS) flights.
  • Only service dogs are allowed in the cabin. Other pets travel in the hold in a secure, heated, and air-conditioned compartment.
  • Virgin Atlantic Airlines (VS) allows pets only on selected routes. So before booking tickets, check with the airline.

Booking Fee

Virgin Atlantic Airways (VS) allows 24 hours penalty-free cancellation if the ticket is cancelled within 24 hours of purchasing. For flights departing from the UK, the airline applies a 1.5% fee to account for the cost charged to the airline when paid by credit card. However, the fee is refundable on refundable tickets.

Check-in and Verification

Online check-in begins 24 hours before and ends 45 minutes prior to the scheduled departure. However, you can check in at the airport counter and collect your boarding pass.

In-Flight Entertainment

Virgin Atlantic Airlines (VS) on-board entertainment, Vera, hosts Hollywood films, the latest chart-toppers, quirky short films, thought-provoking documentaries, and up-and-coming bands.

In-Flight Meal Policy

Virgin Atlantic Airlines (VS) provides in-flight meals such as snacks, beverages and freshly prepared dishes for breakfast, lunch, and dinner and is available according to your flight duration. You can pre-order your favourite meals 24 hours prior to your flight departure via the official website of Virgin Atlantic Airlines (VS).

Customer Support

Passengers utilising Virgin Atlantic Airlines (VS) flights can call on their customer support toll free number +1 800 862 8621 or visit for any other queries.


  • Can I cancel my Virgin Atlantic Airways (VS) flight?

    Yes, You can easily initiate a cancellation request for the flight booked via,  Virgin Atlantic Airlines (VS) customer support no +1 800 862 8621, or airport counters within 24 hours from the purchase. The cancellation would be applicable only on the eligible Virgin Atlantic Airlines (VS) flights cancelled within the allowed time span.

  • Can I cancel my Virgin Atlantic Airlines (VS) reservation for free within 24 hours?

    If the passenger cancels his/her booking within 24 hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  • How to get a refund with a non-refundable ticket?

    As per Virgin Atlantic Airlines (VS) cancellation policy, to get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • How long will it take to get the refund?

    The refund is usually initiated within 7-10 working days of Virgin Atlantic Airlines (VS) flight cancellation.

  • Do I get a refund if my flight is cancelled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    Virgin Atlantic Airlines (VS) flight cancellation policy allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

  • Does Virgin Atlantic Airlines (VS) provide wheelchair service to specially-abled passengers?

    Yes, Virgin Atlantic Airlines (VS) offers special assistance and mobility services to all passengers who require help during their journey. However, if the passenger brings their wheelchair, they are permitted to do so up to the aircraft; after that, it will be stored in the baggage hold area. 

  • Do I need to show any documents while flying with Virgin Atlantic Airlines (VS)?

    For international passengers, visas, passports, and other necessary documents will be required as per the Government guidelines for Virgin Atlantic Airlines (VS) flights.

  • Is it safe to travel with Virgin Atlantic Airlines (VS) during Covid-19?

    Virgin Atlantic Airlines (VS) strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitizing the aircraft after each journey to checking the temperature of each passenger, Virgin Atlantic Airlines (VS) ensures safe travel.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Can I bring my own food?

    Yes, you can bring your own food. However, the container should be sealed perfectly.

  • Does Virgin Atlantic Airlines (VS) provide in-flight dining?

    Virgin Atlantic Airlines (VS) provides food and beverages on-board.

  • Can I fly when I am pregnant?

    Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.

  • How much does Virgin Atlantic Airlines (VS) charge for flight cancellation?

    If you cancel your Virgin Atlantic Airlines (VS) flights within 24 hours from your departure date then a nominal fee of 100$ to 400$ will be charged. However, after a 24 hours time frame, a fee of 100$ to 500$ will be charged as per Virgin Atlantic Airlines (VS) flight cancellation policy.

  • Where can I check my Virgin Atlantic Airlines (VS) flight status?

    You can simply visit the official website of Virgin Atlantic Airlines (VS). There you can navigate to the Online check-in box, type your booking id or ticket number and your last name to get all the necessary updates.

  • Does Virgin Atlantic Airlines (VS) allow pets on flights?

    Yes, Virgin Atlantic Airlines (VS) allows pets on flights for selected routes.

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