Aeroflot Cancellation and Refund Policy

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About Aeroflot Airlines

Flight booking might be an easy process. But have you ever thought about the scenarios when you have to cancel your flights? Obviously cancellation and other procedures will make you skeptical. Fortunately, to make it easier for the passengers, several airlines are constantly working to upgrade their policies. If you have booked a ticket with Aeroflot, then things would be easier for you. However, it’s best to take a full read of Aeroflot cancellation and refund policy before planning to cancel your tickets. 

Aeroflot(SU) is a renowned airline of Russia and is a major flag carrier of the country’s federation. It was founded in 1923, and stands to be one of the oldest running airlines of the world. Currently, the airline serves 65 domestic and 111 international destinations in a total of 56 countries worldwide. 

Aeroflot Cancellation Policy

Planning to cancel your Aeroflot(SU) flight? Don’t worry! With Aeroflot Airlines you are fully covered. Whether it’s about canceling a flight right after booking or at the last minute, the airline has an optimum clause for all such cases. Not only is the Aeroflot cancellation policy seamless, but also ensures satisfactory and effortless experience to all the passengers. So, check out our guide to find in-depth information about cancellation and refund with Aeroflot.

Aeroflot 24 Hours Cancellation Policy

Fortunately, the Aeroflot 24 hours cancellation policy is applicable on all tickets. This means, if you cancel your flights within 24 hours of booking, you are eligible for full refund. However, it’s best that you check out the following points to avoid any chances of confusion.

• If an Aeroflot flight is canceled within 24 hours of booking, then the airline will not charge any cancellation fee.
• To be eligible for the 24 hours cancellation policy, you must have booked your flights at least 7 days prior to the departure date. 
• After 24 hours from booking, a cancellation fee is charged, depending upon the type of the tickets.
• The policy is applied to both restricted and unlimited flight rates.

Aeroflot Cancellation Policy Due To Covid-19

Amid the outbreak of Covid-19, the airline has upgraded its terms and decided to offer certain amendments. Check these alterations as follows:

• If the passengers want to reschedule their ticket, they can make a rebooking without any extra cost.
• All tickets booked amid the pandemic and canceled will be fully refunded back to their original sources.
• All passengers are entitled to seamless cancellation and full refund, even if the ticket is non-refundable.

Aeroflot Cancellation Policy for Refundable and Non-Refundable Tickets

• All the passengers are entitled to a full refund until the risk-free period lasts.
• Passengers with non-refundable tickets, won’t receive any refund after the 24-hours risk-free period. 
• You will get a full refund with flex ticket fare, irrespective of refundable and non-refundable ticket. 
• A penalty will be charged, if you cancel your tickets 2-3 days or a few hours prior to the scheduled departure. 
• In case, if flight cancellation occurs due to uncertain natural calamities or due to the airline’s fault, then the passengers will receive full refund or an alternative flight for another day.

Aeroflot Cancellation Policy for Different Class (Economy, Comfort, and Business)

Aeroflot cancellation and refund policy varies differently depending upon the ticket fare and cabin class. For more relevant information, check out these points explaining the policy.

Economy Class

• The tickets in the economy class are non-refundable, except the flex fare. Hence, it’s best to book a refundable ticket if there might be a chance that you will cancel your flight.
• If you cancel a non-refundable economy flight after the risk-free period, then a cancellation fee of USD 100-USD 500 will be charged.

Comfort Class

• An Aeroflot comfort class ticket allows you to make changes to your tickets, provided that you make these changes within the risk-free period. However, after the 24-hours cancellation period, the cancellation fee will be charged.
• The cancellation fee applicable after 24 hours of booking will be USD 100-USD 500, as per the cancellation policy of Aeroflot Airlines.  

Business Class

• An Aeroflot flight ticket under the business fare allows you to make changes without paying any extra cost even after the risk-free period, or if you miss your flight.
• All refundable tickets will be fully compensated. However, if the earlier paid fare is invalid for new tickets, you might be required to pay an extra amount. 

How to Get Compensation In Case of Flight Delay or Cancellation?

According to Aeroflot Airlines flight cancellation policy, if your flight gets delayed or canceled due to any natural calamities or because of the airline’s fault, then the passengers are entitled to get compensation depending upon the ticket type and other factors.

• Passengers of all international flights from Russia can get a full refund with Aeroflot Airlines. 
• Depending on the type of ticket, passengers can avail a monetary compensation of up to USD 652.  
• Passengers returning to their home country(Russia) don’t require to file for a refund immediately after their flights get canceled. Instead, they can ask for a refund or a reissue ticket anytime by the end of year 2022, without paying any extra charges. 
• In case of flight delay/cancellation or other unexpected circumstances, passengers are entitled to a single free of charge phone call or fax transmission.
• If the flight gets delayed for more than four hours, passengers are eligible for meals and drinks corresponding to the waiting time and the time of day, irrespective of type of their ticket.
• If the flight is delayed by two hours, then passengers are offered drinks, irrespective of the type of their ticket.
• If the flight is delayed for six hours or more during the night, or eight hours or more during the day, Aeroflot provides checked-in passengers with hotel accommodation plus catering services and transfer to and from the hotel.

How to Cancel an Aeroflot Flight?

Aeroflot cancellation and refund policy allows you to cancel your flights seamlessly. You can cancel either by visiting the airline’s official website or by contacting the customer support/airport’s ticket office.  Here’s how you can cancel your Aeroflot flights:

Method 1- Cancel Online

• You can simply cancel your flights online from the airline’s official website.
• Open any web browser and visit the Aeroflot website’s homepage. Then click on login or sign up to move further.
• After logging in, add your ticket credentials to manage your booking. If you don’t have an account skip the sign-up process and click over to visit the cancellation page.
• After getting on the cancellation page, click on the ‘change or cancel trip’ button.
• Select the passenger segment or flight you would like to cancel.
• Review Aeroflot cancellation policy once to avoid any misunderstanding. The next page will direct you to the ‘flight refund cancellation’ entitled by the airline.
• Click on ‘Confirm my cancellation’.
• You will receive a confirmation mail regarding the cancellation.

Method 2- Cancel Over Call

• In this method, you can make a call to customer support of the airline. The toll free number of Aeroflot is: +7 495 223 55 55. 
• If you have any queries regarding the cancellation or refund, you can raise a question in front of the agent.
• Tell the customer support executive, whether you want to make changes or cancel your flight.  
• The agent will ask you about the ticket related information, provided during the booking. Provide all relevant information to make the process easier.
• Choose a payment method if you have to pay a cancellation fee for Aeroflot flights.
• The airline will send a confirmation mail regarding the cancellation.

Method 3- Cancel at the Airport 

• If the online method doesn’t meet your expectations, you can simply make a visit to the airport from where you were to board the flight from.
• Next, head to the airport’s ticket office to talk about the cancellation procedure.
• In this way, you can converse face to face with the agent, ask about your queries and initiate flight cancellation. 
• The entitled refund will be credited back to the original source of payment made by the passengers.

Aeroflot Cancellation Fee

The passengers are required to pay USD 100-USD 500 as cancellation fees if a flight is canceled after 24 hours of booking. The cancellation fee also depends on the fare regulations that apply to your booking. If your ticket is eligible for a refund, the airline will initiate the refundable amount within 10 days. The airline may also offer you a credit voucher, which will be valid for 365 days from cancellation. 

Aeroflot Refund Policy

• As per Aeroflot cancellation and refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking, irrespective of the ticket type.
• The refund will be generated back to the original source of the payment. 
• If cancellation is made within 24 hours then the refund will be credited within 10 working days. However, passengers who purchased the ticket via cash or cheque need to wait for 20 to 25 business days.
• The non-refundable tickets are not eligible for any refund after the 24-hours risk-free period is over.
• Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund.
• If you cancel flights three or two days before the scheduled departure, then you are not eligible for a refund even with refundable tickets. Instead, the airline has full authority to charge the complete ticket fare as penalty. 

How to Get a Refund from Aeroflot?

There are two ways you can request for a refund- online and offline.

Online Method

• Visit Aeroflot’s official website.
• Enter your log-in information to sign-in to your account.
• Click the ‘Manage My Booking’ option.
• Enter your cancel booking information
• Open your canceled ticket
• Go to the bottom of the respective page, where you will find the ‘Refund’ option
• Click on it and refill all the required information and apply for the refund.

Offline Method

• Call Aeroflot’s customer support number based on your language and region
• Click on the correct button to talk with an agent
• Share the required information with Aeroflot’s expert agent
• Request for a refund

Aeroflot Customer Support Number for Cancellation and Refund Policy

There’s a different Aeroflot customer support number, depending upon the region. Check out the list of the important phone numbers required to cancel tickets or claim a refund.

• Russia: 080010 08924 
• North America
  United States: 1 866 879 7647
  Canada: 866 221 72 91
• Europe
  Netherlands: 08 000 203 592
  Spain: 900 901 528
  United Kingdom: 0 800 026 00 33
• Asia 
  China: 400 819 8674
  Japan: 0053 116 0728
  South Korea: 0 808 22 02 44

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