Vistara Airlines

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About Vistara

Vistara, originally known as Tata SIA Airlines Limited, is a major flag carrier airline of India and is headquartered in Gurgaon. Founded in 2013, the airline has a primary hub at the Indira Gandhi International Airport.  Currently, Vistara Airlines(UK) serves 43 destinations in 12 countries worldwide. Moreover, Vistara has a codeshare agreement with five airlines and interline agreement with 22 airlines. Vistara flights are operated as the subsidiary of the parent company Tata Sons and is the six largest domestic airline of India. 

Fleet

The size of Vistara Airlines fleet is 51 and consists of aircrafts made out of two aircraft families: Airbus and Boeing. 

Let’s find out the list of aircrafts employed for Vistara Airlines(UK):

AircraftIn Fleet
Airbus A320-2006
Airbus A320neo34
Airbus A321neo4
Boeing 737-8005
Boeing 787-92
Total51

Vistara Airlines Flight Details

Flights Per WeekMost Popular Destination
509Indira Gandhi International Airport(DEL)

Popular Vistara Flights Routes and Destination

OriginDestinationDeparture DateBest Price
Bengaluru(BLR)New Delhi(DEL)Mar 15, 2022USD 43
Dibrugarh(DIB)Bagdogra(IXB)Apr 07, 2022USD 62
Hyderabad(HYD)New Delhi(DEL)Apr 23, 2022USD 79
Mumbai(BOM)Bengaluru(BLR)May 12, 2022USD 36
New Delhi(DEL)Mumbai(BOM)Oct 18, 2022USD 35 
Bengaluru(BLR)Hyderabad(HYD)Jun 21, 2022USD 18
Chandigarh(IXC)New Delhi(DEL)Jun 05, 2022USD 28
Dehradun(DED)New Delhi(DEL)Sep 13, 2022USD 40
Mumbai(BOM)Chandigarh(IXC)May 10, 2022USD 99
Kochi(COK)New Delhi(DEL)Apr 26, 2022USD 50

Top Airports Served by Vistara Airlines (UK)

  • New Delhi Indira Gandhi Intl Airport (DEL)
  • Mumbai Chhatrapati Shivaji Intl Airport (BOM)
  • Bengaluru Intl Airport (BLR)
  • Heathrow International Airport(LHR)
  • Paris Charles de Gaulle Airport(CDG)
  • Ahmedabad Airport (AMD)
  • Srinagar Airport (SXR)
  • Frankfurt International Airport(FRA)
  • Chandigarh Airport (IXC)
  • Varanasi Airport (VNS)
  • Raipur Airport (RPR)
  • Lucknow Amausi Airport (LKO)
  • Indore Airport (IDR)
  • Pune Lohegaon Airport (PNQ)

Vistara Airlines Policies & Services 

Cancellation Policy

The Vistara Airlines cancellation policy provides flexibility and chaos-free experience to all the passengers and makes their journey worthwhile. Besides, with Vistara Airlines (UK), you don’t have to worry about the refund or last minute cancellation. Here are some facts explaining the policy:

  • The passengers are eligible to cancel their flights only if the booking is made from the official website and customer support.
  • If you have booked your Vistara flights from a third-party agency, then contact their customer support for more information about the refund policy.
  • The cancellation is only allowed if the booking is made 7 days prior to the scheduled departure date.
  • If the flight ticket is cancelled within 24 hours of reservation, then Vistara Airlines will not charge any cancellation fee. 
  • You are allowed only 1 complimentary cancellation for your booking. 
  • The 24 hour Vistara Airlines flight cancellation policy is applicable to both domestic and international flight tickets.

Refund Policy

  • As per Vistara Airlines(UK) flight cancellation refund policy the passenger is eligible for full refund only if the flight is cancelled within 24 hours from booking. The refund will be generated back to the original source of the payment.
  • If cancellation is made within 24 hours then the refund will be credited within 7- 10 working days. And, in case the payment is delayed, you can get in touch with the airline’s customer support.
  • The refund of the Vistara flights depends upon several factors like technical glitch, flight cancellation and many more. 
  • Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund irrespective of refundable / non-refundable ticket fares.

Baggage Policy

The baggage policy of Vistara Airlines(UK) follows different baggage rules depending on the class. Moreover, the 3 dimensions of wheeled or non-wheeled bags should not exceed 55 cm × 40 cm × 20 cm. 

  • Business Class
    One piece of carry-on baggage not weighing more than 26 lbs and one personal item bag.
  • Premium Economy Class
    One piece of carry-on baggage not weighing more than 22 lbs and one personal item bag.
  • Economy class
    One piece of carry-on baggage not weighing more than 15 lbs and one personal item bag.

Note- The personal item bag is considered as the handbag, laptop bag or suitcase.

Checked Baggage Allowance

Baggage Allowance for Domestic flights within India
Cabin ClassValueStandardFlexi
Economy Class33 lbs, 1 piece33 lbs44 lbs
Premium Economy Class44 lbs55 lbs66 lbs
Business Class66 lbs77 lbs88 lbs
Baggage Allowance for flights to and from Bangkok, Colombo, Dhaka, Doha, Dubai, Sharjah, and Singapore
Cabin ClassValueStandardFlexi
Economy Class66 lbs66 lbs77 lbs
Premium Economy Class77 lbs77 lbs88 lbs
Business Class88 lbs88 lbs99 lbs
Baggage Allowance for flights to and from Kathmandu 
Cabin ClassValueStandardFlexi
Economy Class44 lbs44 lbs55 lbs
Premium Economy Class55 lbs55 lbs66 lbs
Business Class66 lbs77 lbs88 lbs
Baggage Allowance for Flights to and from London, Frankfurt and Paris 
Cabin ClassValueStandardFlexi
Economy Class50 lbs, 2 pieces50 lbs, 2 pieces70 lbs, 2 pieces
Premium Economy Class50 lbs, 2 pieces50 lbs, 2 pieces70 lbs, 2 pieces
Business Class70 lbs, 2 pieces70 lbs, 2 pieces70 lbs, 3 pieces
Baggage Allowance for Flights to and from Maldives 
Cabin ClassValueStandardFlexi
Economy Class44 lbs44 lbs55 lbs
Premium Economy Class55 lbs55 lbs66 lbs
Business Class66 lbs66 lbs77 lbs

Carry-on baggage for infants

  • Vistara Airlines(UK) will transport your infant’s child seat and stroller free of cost under checked baggage. Infants are allowed one carry-on baggage of 15lbs on all flights.
  • The airlines also recommend the use of car seats to optimise your child’s safety as per the Federation Aviation Administration. 

Carry on pets

Vistara flights doesn’t allow any pets on aircrafts except for service animals.  

Booking Fee

The booking fee for Vistara Airlines scheduled flights is charged on flight bookings via the official website and depends on various factors like: the destination, class, date, type of baggage, and check-in type.

Check-in and verification

  • Vistara Airlines(UK)offers you an online check-in option via official website and the mobile app, where you can check your flight departure terminal, book your favourite seat, pick out your favourite meal, and print out your boarding pass from the comfort of your home. 
  • The web check-in opens up 48 hours prior to your Vistara flights departure date till 60 minutes for domestic flights, and 96 hours till 120 minutes for international flights, before the flight takes off. 
  • The airline also provides an interactive offline check-in option, where you can print your boarding pass and baggage tag from the self-serving kiosks.  

Baggage Check-in

After the self check-in procedure you are required to get your baggage checked at the baggage counter no later than 60 minutes before scheduled departure.

In-flight Entertainment

Travelling via Vistara Airlines(UK) provides inflight entertainment based on your flight class. 

  • Business Class
    The airline offers a video headset for personal entertainment, a wide choice of music via seat back screens, and also a wide collection of newspapers and publications as a part of their inflight magazine.
  • Premium Economy Class
    The airline offers a wide choice of music via seatback screens, and also a wide collection of newspapers and publications as a part of their inflight magazine. 
  • Economy Class
    The airline offers a wide choice of newspapers and publications as a part of their inflight magazine. 

Vistara Airlines Meal Policy

Vistara Airlines provides a wide array of in-flight meals such as snacks, beverages and freshly prepared dishes for breakfast, lunch, and dinner which are included in your ticket according to flight class and the duration of your flight. Moreover, you can learn more about the meal options and safety measures amid Covid-19 from the official website of Vistara Airlines(UK).

Customer Support

Passengers utilizing Vistara flights can call on their customer support toll free number 91+ 9289228888 or visit https://www.airvistara.com/in/enfor any other queries.

FAQs

  • Can I cancel my Vistara Airlines flight?

    Yes, You can easily initiate a cancellation request for the flight booked via https://www.airvistara.com/in/en, Vistara Airlines Call Centre, or airport counters within 24 hours from the purchase. The cancellation would be applicable only on the eligible Vistara Airlines flights cancelled within the allowed time span.

  • Can I cancel my Vistara reservation for free within 24 hours?

    If the passenger cancels his/her booking within 24 hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  • How much does Vistara Airlines charge for flight cancellation?

    The Vistara Airlines(UK) flight cancellation fee is $100 to $400 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  • How to get a refund with a non-refundable ticket?

    As per Vistara Airlines cancellation policy, to get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • How long will it take to get the refund?

    The refund is usually initiated within 7- 10 working days of Vistara Airlines flight cancellation.

  • Do I get a refund if my flight is cancelled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    Vistara Airlines flight cancellation policy allows you to cancel your booking on the same day of departure. You will have to pay a cancellation fee, on top of the full amount of your flight ticket.

  • Does Vistara provide wheelchair service to specially-abled passengers?

    Yes, Vistara Airlines(UK) offers wheelchair and mobility services from the check-in counters at your departing airport.

  • Do I need to show any documents while flying with Vistara?

    For international passengers, visas, passports, and other necessary documents will be required as per the Government guidelines for Vistara Airlines flights.

  • Is it safe to travel with Vistara Airlines during Covid-19?

    Vistara Airlines(UK) strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitising the aircraft after each journey to providing a PPE kit and checking the temperature of each passenger, Vistara ensures safe travel.

  • How to get a refund with a non-refundable ticket?

    To avail refund for a non-refundable ticket, you must cancel it within 24 hours of booking. The cancellation fee of $200 will be charged and rest will be paid as a refund.

  • Can I bring my own food?

    Yes you can bring your own food. However, the container should be sealed perfectly.

  • Does Vistara Airlines provide in-flight dining?

    Vistara Airlines(UK) provides complimentary food and beverages on all flights, depending on the duration of the journey and flight class.

  • Can I fly when I am pregnant?

    Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.

  • How much does Vistara Airlines charge for flight cancellation?

    If you cancel your Vistara Airlines flights within 24 hours from your departure date then a nominal fee of $100 to $400 will be charged. However, after a 24 hours time frame, a fee of $100 to $500 will be charged as per Vistara flight cancellation policy. 

  • Where can I check my Vistara Airlines flight status?

    You can simply visit the official website of Vistara Airlines(UK). There you can navigate to the Online check-in box, type your booking id or ticket number and your last name to get all the necessary updates.

  • Do Vistara Airlines allow pets on flights?

    Vistara Airlines doesn’t allow any pets on aircrafts except for service animals. 

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