Atlantic Airways Cancellation and Refund Policy

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About Atlantic Airways

There are several circumstances when you have to cancel your booked flight ticket. In most cases, you end up paying a hefty amount as a cancellation charge against your unutilized flight tickets. But before you cancel your flight, it is wiser to know about the airline’s cancellation policy. If you have booked your flight with Atlantic Airways and for reasons need to cancel it, here is our guide to Atlantic Airways cancellation and refund policy.

Atlantic Airways is the national airline of Faroe Islands, which offers domestic helicopter services and international passenger services from its hub at Vagar Airport. It was founded in 1987 and has a small fleet size of 3 aircraft, which connects 10 destinations globally.

Atlantic Airways Cancellation Policy

All domestic and international airlines have flexible cancellation and refund policies, which allow its passengers to make wise decisions before canceling their flight. If they are eligible for any refund, they can claim it. Here, we will discuss Atlantic Airways policies, and your rights as a passenger.

Atlantic Airways 24-hour Cancellation Policy

Atlantic Airways 24 hour cancellation policy is a big relief for those, who booked a flight with the airline, but had to cancel within 24-hours of booking due to unavoidable circumstances. This policy allows them to cancel their booked tickets free of charge and even can claim a complete refund. It provides more flexibility and benefits for the passengers, while managing their booking.

• Under the Atlantic Airways 24-hour cancellation policy, the airline will not charge any cancellation fee if the flight is canceled within 24 hours of reservation.
• However, the flight’s scheduled departure should be more than seven days at the time of canceling.
• The policy is applicable on both refundable and non-refundable tickets.
• If you cancel the flight within 24-hours of booking and the scheduled departure of the flight is less than seven days, then you have to incur a cancellation charge and you may not even claim any refund.

Atlantic Airways Cancellation Policy for Refundable and Non-Refundable Tickets

Atlantic Airways non-refundable tickets are not entitled to any refund unless it meets some specific changes. Read below to know more about this:

• The Atlantic Airways Low Fare and non-refundable tickets cannot be canceled outside the 24-hour window. 
• If your booking is done via a third-party, then the cancellation charges and the refundable amount is subject to their policy.
• The non-refundable tickets cancellation made via customer service are subject to additional handling charges, along with the airline’s cancellation fee.
• If the booking involves multiple fare rules or basis, then the restrictive fare rule will apply.
• If the flight is canceled by the airline, then the passenger is entitled to claim a complete refund or opt for an alternate flight provided by the airline.

How to Get Compensation in Case of Flight Delay or Cancellation

Sometimes, due to unavoidable circumstances Atlantic Airways has to cancel or delay their scheduled flights. However, if it has to cancel its flight due to extreme weather, technical glitches, then you will be compensated.

• For the delayed flights, the airline provides its affected passengers with an alternate flight or if the alternate flight doesn’t match with your schedule, the airline will refund you, and service fees associated with your ticket will be waived off.
• Under such circumstances when the flight is canceled by Atlantic Airways, the airline offers some perks to compensate for the inconvenience:
  • Accommodation
  • Transportation
  • Meal
  • Reschedule another flight
  • Complete refund
  • Travel voucher
• If the flight is delayed by more than 6 hours, the airline either provides the passengers with an alternate flight or initiates a complete refund plus compensation of up to USD 75 to USD 500. However, the amount depends on various factors, such as, the route, and duration of the delay.
• If your flight is delayed by three hours or more to reach your destination, or you miss a connecting flight due to the delay, you will be entitled to compensation.

How to cancel Atlantic Airways Flights?

You can easily cancel your Atlantic Airways flight by simply visiting the airline’s official website or at the airport’s ticket counter. The airline will charge up to INR 1000 to INR 3,000 depending on the domestic and international flights canceled after 24 hours of booking. To learn how to cancel your booking, read below:

Online Method

• Visit https://www.atlanticairways.com/
• Click on Manage Booking
• Log in to your account with booking details and view the booking confirmation page
• Select the flight you like to cancel
• If you are eligible for a refund, initiate a refund request
• Follow the instructions to cancel your reservation
• Once you successfully cancel your flight, the airline will send you a confirmation mail on your registered email

Offline Method

• You can either vIsit Atlantic Airways’s counter at the airport or call +298 34 10 00.
• If you have called the airline’s customer support number, select the language that suits you the best.
• Provide the required information asked by the agent (user name, ticket number, arrival city, and other information to verify your identity).
• Choose the trip you want to cancel.
• Choose a payment method if you have to pay a cancellation fee for Atlantic Airways flights.
• The airline will send a confirmation mail regarding the cancellation.

Atlantic Airways Cancellation Fee

Atlantic Airways allows passengers to cancel the flight for free if the cancellation is made within the 24-hours from the time of booking, under Atlantic Airways cancellation and refund policy. For cancellation made after 24-hours, passengers will have to incur a cancellation fee of USD 100 to USD 125 for Atlantic Airways flights depending on the fare type, and time of cancellation.

Fare Type	Low Fare	Flex Fare	Flex Plus Fare
Refundable	No	Yes	Yes
24-Hour cancellation	Yes	Yes	Yes
Cancellation Fee [in USD]	Not Applicable	USD 75	USD 100
Cancellation after the scheduled departure	Ticket is lost	Ticket is lost	USD 125

Atlantic Airways Refund Policy

As per Atlantic Airways refund policy, its passengers are entitled to claim a complete or partial refund under some circumstances. Let’s know more.

• If the flight is canceled by the airline and you decide not to take an alternate flight provided by the airline, then the airline will initiate a refund.
• The airline processes the refund in the original mode of payment and it takes 7 to 10 days to get the money credited to your account.
• If the fare is non-refundable, only the unused portion will be refunded.
• You are eligible for a complete refund, if you cancel the flight within 24-hours and the scheduled departure is at least seven days later from the date of booking.

How to Get Refund from Atlantic Airways

Online Method

• Visit https://www.atlanticairways.com/
• Click on Manage Booking
• Log in to your account and enter the booking details
• Cancel your reservation and then find refund icon
• Follow the instructions to complete the process
• You will receive a confirmation mail regarding the refund request
• The refundable amount will be credited within 7 to 10 days.

Offline Method

• Call the airline’s customer support number +298 34 10 00, based on your language and region
• Click on the correct button to talk with an agent
• Share the required information with Atlantic Airways’ expert agent
• Request for a refund

Atlantic Airways Customer Support Number for Cancellation and Refund Related Queries

Atlantic Airways customer support number varies depending on the region you are calling from. Here is a list of the important phone numbers required to cancel your Atlantic Airways flight or claim a refund.

Contact no/Toll-Free/Email- Hubs

• Contact Number: +298 34 10 00
• Email:[email protected]

Contact no/Toll-Free/Email- Focus City

Focus Cities	Customer Care
Faroe Island	+298 35 44 00

International Contact Number

The passengers who reside in other countries of the world can reach out to the airlines on this number +298354400.

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