Caribbean Airlines Cancellation and Refund Policy

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About Caribbean Airlines

The state-owned Caribbean Airlines is the flag carrier of Jamaica, and Trinidad and Tobago was founded in 2006. It is headquartered in Iere House in Piarco and operates flights to the Caribbean, North America, and South America. Furthermore, being a flag carrier of two countries, Caribbean Airlines provides its passengers with world-class service. The Caribbean Airlines cancellation and refund policy has undergone some specific changes, making it straightforward for the customers to reschedule or cancel their flights.

Caribbean Airlines Cancellation Policy

The airline allows its customers to cancel their flights online without any hassle. Also, passengers can claim a refund if they are eligible. Furthermore, the airline’s added feature allows passengers to manage their booking by making specific changes like date and name to reschedule their trip instead of cancelling it.

Furthermore, if you need to cancel the ticket, then you can do it the same way you booked it. Caribbean Airlines allows its passengers to cancel the flight on the same day they booked it. If the cancellation is made after the risk-free period, the passenger must pay a cancellation fee. The fee depends on various factors like the fare type, route, and the time of cancellation.

In this guide, we will help you understand the airline’s cancellation and refund policy, cancellation fee, and changes in booking.

Caribbean Airlines 24 Hours Cancellation Policy

The Caribbean Airlines 24 hours cancellation policy is applied to all types of tickets. It allows passengers to cancel the flight within 24 hours of booking. But if the flight’s scheduled departure is less than 7 days at the time of booking, then the passenger will have to bear a small cancellation fee, which depends on various factors. However, it is advisable to understand the following points before canceling your flight:

  • If the flight is canceled within 24 hours of reservation, the airline will not charge any cancellation fee.
  • Also, if you cancel your Caribbean Airlines (BW) flight within 24hours of booking, you are eligible for a full refund if your flight’s departure is at least 7 days later than the time of booking.
  • The policy is applicable on the tickets booked via the airline’s official website, Caribbean Airlines (BW) customer service number, or at the airline’s ticket office.

Caribbean Airlines Cancellation Policy for Refundable and Non-Refundable Ticket

Whether you hold a refundable ticket or a non-refundable ticket, the cancellation policy depends on numerous factors.

  • The 24-hour cancellation policy is applicable to both refundable and non-refundable tickets.
  • Once the 24-hour risk-free period is over, non-refundable ticket holders will have to pay a cancellation fee and they will not receive any refund.
  • If the airline cancels the flight due to an emergency or you are denied boarding a Caribbean flight, you will receive compensation, irrespective of the type of ticket you hold.
  • If you are booking a ticket within, from, or to the United States, then you are entitled to a complete refund on non-refundable tickets within 24 hours of booking as long as the scheduled departure is seven days away, with no cancellation fee.

Caribbean Airlines Cancellation Policy for Different Class

Caribbean Airlines cancellation policy varies on the type of ticket you purchased, and the policy also depends on the cabin class. Take a look at the below points to find relevant information:

Economy Class

  • Economy Class can be both refundable and non-refundable. It depends on the fare type, route, and time of booking and cancellation.
  • After the 24-hour risk-free period, a penalty of $50 will be applied on domestic flights, and a penalty of $100-$500 will be applied on international flights.

Business Class

  • If the Business Class ticket you hold is refundable, you will receive a complete refund.
  • You do not have to incur any cancellation fee as long as the scheduled departure of the flight is three days away at the time of cancellation.

How to Get Compensation in case of Flight Delay or Cancellation?

If Caribbean Airlines (BW) cancels its flights due to an emergency or denies the passenger from boarding its flight, or arrives at your destination late, then the passenger has the right to claim a complete refund or compensation. However, it depends on various factors.

  • If your flight arrives at your final destination 3 hours later, you may be eligible to claim a compensation of $650 from the airline.
  • If the airline cancels your flight, then you will be provided with an alternate flight.
  • If the alternative flight doesn’t match your itinerary, or it may cause you to miss your connecting flight, then Caribbean Airlines (BW) will offer you monetary compensation.
  • If the new flight cost, baggage, charge, tax, and any other applicable charge are higher than the refund value of the ticket, no additional airfare would be collected from the passenger. If the new flight cost is lower than the previous cancelled flight, then the airline will provide the passenger with a complete refund.

How to Cancel a Caribbean Airline Flight?

The Caribbean Airline cancel flight policy states that the passenger has to cancel the flight the same way they booked it. So, if you have booked the flight online via the official website of the airline then you have to cancel it by visiting the same website. To learn how to cancel your flight, read below:

Cancel Flight Ticket Online

  • Visit
  • Click on ‘My Trips’
  • A new page will pop-up, where you have to click on ‘Manage Booking’
  • Click on ‘Money’ or ’Miles’ (the mode of payment you made while booking)
  • Enter your last name and booking reference or E-ticket number, and click ‘Find My Booking’
  • You can now cancel your flight
  • After the successful completion of the cancellation request, you will receive a confirmation mail on your registered E-mail.
  • If you are eligible for a refund, you will receive it within 7-10 working days.

Cancel Flight Ticket Offline

  • If you booked your ticket at the Caribbean Airline ticket counter or via phone call, you need to cancel the same way. Visit the ticket counter and cancel your ticket.
  • If you booked the ticket over Caribbean Airline Customer Support Number 1 800 920 4225, then call them to cancel the ticket
  • Select your language
  • Provide the required information asked by the agent (user name, ticket number, arrival city, and other information to verify your identity).
  • Choose the trip you want to cancel.
  • Choose a payment method if you have to pay a cancellation fee for Caribbean Airlines (BW) flights.
  • The airline will send a confirmation mail regarding the cancellation.

Caribbean Airline Cancellation Fee

If you cancel a domestic Caribbean Airline flight, then you are required to pay $50 as a cancellation fee. For international routes, the cancellation fee ranges between $100-and $500. Here’s the complete overview of the airline’s cancellation fee:

RouteLite FareClassic FareFlex FareBiz FareBiz Flex Fare
Travel to / from USA / Canada and the CaribbeanNon-refundable50% of the booking value$200 as a cancellation fee50% of the booking value$200 as a cancellation fee
Travel within the caribbean, Guyana, Suriname, CaracasNon-refundable50% of the booking value$50 to $200 as a cancellation fee50% of the booking value$50 to $200 as a cancellation fee

Caribbean Airlines Refund Policy

  • Refund penalties are determined by the rules governing the fare you have purchased.
  • If only a portion of the ticket is refundable, then the refundable amount will be credited to the original mode of payment.
  • Non-refundable tickets are sometime allowed to reissue within the validity period
  • If you cancel the flight within 24 hours of booking, and the scheduled departure is more than 7 days away at the time of booking, you will receive a complete refund.
  • The airline offers a waiver for illness or death of the passenger or close relatives. However, you have to produce a valid medical or death certificate.

How to Get Refund from Caribbean Airlines?

There are two ways you can request for a refund- online and offline.

Online Method

  • The refund request should be sent to the support email [email protected] for refunds on tickets purchased via the airline’s official website
  • The concerned executive will contact you and if you are eligible for a refund, the amount will be credited to your account within 7-10 business days.

Offline Method

  • Call Caribbean Airlines customer support number 1 800 920 4225 based on your language and region
  • Click on the correct button to talk with an agent
  • Share the required information with Caribbean Airlines (BW)’s expert agent
  • Request for a refund

Caribbean Airline Customer Support Number for Cancellation and Refund Policy

Caribbean Airline customer support number varies depending on the region you are calling from. Here is a list of the important phone numbers required to cancel your Caribbean Airlines (BW) flight or claim a refund.

  • USA, Canada, and St. Maarten: 1 800 920 4225
  • Trinidad & Tobago and Suriname: +1 868 625 7200
  • Guyana (International Calls): +1 800 744 2225
  • Guyana (Local Calls): 226 1260
  • Other Caribbean: +1 800 744 2225
  • United Kingdom: +44 (0) 207 644 8845


  • Caribbean Airline flight is delayed by more than 5 hours. Can I cancel the flight and claim a refund?

    In such cases, the airline will either compensate you by providing a complete refund or offer you an alternate flight, free accommodation, free transportation to the hotel, or meal.

  • Can I cancel my Caribbean Airlines (BW) flight and get a refund?

    Yes, You can easily initiate a cancellation request for the flight booked via Caribbean Airlines’ official website, Caribbean Airlines (BW) Call Center, or airport counters.

  • How much is the cancellation fee for Caribbean Airlines (BW)?

    The Caribbean Airlines (BW) flight cancellation fee ranges between $50 $500 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  • Does Canceling a flight give you a refund?

    The refund policy of Caribbean Airlines (BW) depends on the type of ticket you purchased. If the ticket meets all the requirements, you will receive an amount as refund.

  • Can I cancel my Caribbean Airlines (BW) reservation for free within 24hours?

    If the passenger cancels his / her booking within 24hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7days or more at the time of initiating the cancellation request.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Do I get a refund if my flight is cancelled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    Caribbean Airlines (BW) allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

  • What are the easiest ways to cancel my Caribbean Airlines (BW) flight ticket?

    You can easily cancel your Caribbean Airlines (BW) flight by visiting the official website of the airline. You can also call the customer support number or visit the airline counter at the airport.

  • Is it possible to make flight changes on Caribbean Airlines (BW)?

    Yes, Caribbean Airlines (BW) allows its passengers to make changes in their bookings easily.

  • What will I do if Caribbean Airlines (BW) cancels my flight?

    In case Caribbean Airlines (BW) cancels your flight or denies you boarding, the airline compensates for the inconvenience.

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