Book Cheap Flights- Save Huge
About Viva Air Colombia
Viva Air Colombia is a Colombian low-cost airline based in Rionegro, Antioquia, Colombia. It is a subsidiary of Ireland Aviation and the third largest airline in the country. Founded in 2009 by Declan Ryan, this airline is part of the Ireland Aviation investment fund. It is an airline that offers a consistent and accessible service to its customers, promoting the low-cost model in the region with sustainability and efficiency. In addition, Viva Air Colombia has the central hub at Rafael Núñez International Airport (IATA: CTG). As of 2022, the airline operates services to 21 destinations. In addition, there is a Viva Air Colombia customer support number assigned to each of the different countries.
However, Viva Air Colombia’s fleet size is 22. This airline aims to “Keep the opportunity to fly (Viva) alive, generating connectivity and development”.
Customer Support
Viva Air Colombia offers several services to its passengers. These services are accompanied by several questions and problems. To resolve them, the airline offers several options to contact them. As part of the Viva Air Colombia (VH) customer service, telephone assistance is the optimal option to contact and get answers by phone and email. Therefore, for Viva Air Colombia service, dial the toll-free number and mail:
- E-mail: [email protected]
- Toll-free number: 019005558989
Contact number/ free of charge/ Email- Centres
Viva Air Colombia offers several services to its passengers. But with that comes questions and problems. To resolve them, the airline offers several options for contacting them. As part of Viva Air Colombia’s customer service, telephone support is an optimal option to contact and get answers from a live person.
So let’s take a look at some essential details about Viva Air Colombia’s customer service.
| Cities | Contact Number | Address |
| Cali, Columbia | (2) 4856666 | cra 1 #36-26 local 1b-12 centro comercial la estación en Cali |
| Bogotá, Columbia | (1) 7433999 | Calle 53 # 85K-23 |
Contact number/ free of charge/ e-mail- Other countries
Here is a list of numbers according to the different places in the world where the Viva Air Colombia flight operates. In addition, all cities in each country mentioned in the table are considered.
| Cities | Contact Number | Address |
| Armenia | 3226521619 | CC YULDANA. LC 8. CRA 14 # 18-02 |
| Bucaramanga | (7) 6973444 | Avenida Samanes # 9-140 Local 256A |
| Cartagena | (5) 6937777 | avenida San Martin #5-108 local 1 BARRIO BOCAGRANDE |
| Envigado | (4) 2770364 3766424 | Calle 52 # 49-19 |
| Ibagué | 3103360667 (8) 2774360 | CC La Quinta Local 214 |
| La Ceja | (4) 5531706 (4) 5683066 | Kr 20 # 18-78 Of. 201 |
| Medellín | (4) 6044900 | Carrera 68 # 49A-29 |
| Pereira | 3187080865 | Calle 24 # 6 – 67 |
| Rionegro | (4) 5313687 | Calle 49 # 50-59 Local 218 |
| San Andrés Islas | 3176980871 | Bight MZ 8 Casa 10 |
| Santa Marta | 3157514023 | Calle 23 N° 4 – 27 Local 113 |
| Peru | (6) 3401001 (511) 4469640 (511) 4469646 | Av. Ingenieros 773 Urb. Sta Patricia II Etapa La Molina |
| Lima | 926273769 (511) 4500312 | Calle Pedro Drinot 269 Interior 12 Magdalena del mar |
| Miami | (305) 8312000 | 5679 SW 137TH Ave Miami FL 33183 |
Waiting time
The average wait time when contacting the Viva Air Colombia phone number is 2-3 hours. However, the length of time may be longer or shorter depending on agent availability.
Other Modes of Customer Support Service
In case the Viva Air Colombia customer service number does not work for you, Viva Air Colombia offers several ways of contact, such as:
Social media support
Social media support is a perfect way to connect with Viva Air Colombia. Through this medium, you can check your new policies and ask your questions through social media accounts such as Facebook (facebook.com/VivaColombia.co), Instagram (@vivaairco), Youtube (www.youtube.com/VivaAirColombia) and Twitter (@VivaAirCol/Twitter). The best part is that the service is available at all times to make your trip seamless.
Live chat assistance
In case of need, Viva Air Colombia also offers live chat assistance to all its passengers. In addition, it is an optimal method when it comes to queries about refunds or any other service-related inquiries. You can chat online via messaging with customer representatives by typing your query in the message box of Viva Air Colombia’s WhatsApp Messenger handle. In addition, it is available from 06:00 a.m. to 00:00 a.m. to resolve doubts.
Email support
Although this process is a bit slower, you can opt for it when you are unable to reach them through the Viva Air Colombia customer service number. You can simply send an email to Viva Air Colombia at [email protected] and wait for their response. The airline usually responds within 24 hours, but sometimes it takes a little longer due to other reasons.
How does Lowest Flight Fares help customers resolve their issues with Viva Air Colombia Customer Service?
When you contact Lowestflightfares for any Viva Air Colombia customer service related issue, for a ticket purchased with us, we will best assist you and resolve all your issues quickly. Whether you seek assistance for cancellation, rescheduling, booking, rebooking, refund, related issues, we will provide you with detailed information and resolve the problem.
FAQs
What kind of issues does Viva Air Colombia customer support resolve?
Viva Air Colombia resolves various issues like itinerary changes, reservations, flight cancellations, and refunds. Besides, they also help in providing flight information, issuing tickets, solving ticket-related issues.
Why do customers call the Viva Air Colombia customer support number?
Customers can make a call to Viva Air Colombia customer support to solve their queries regarding their travel booking. Such queries can be anything from refunds to cancellation policies of the airline.
Which issues cannot be resolved with a call to Viva Air Colombia customer support?
Some of the major issues like baggage lost and found travel documents (Passport, Visa) requirement is the responsibility of the concerned airport. Hence, such issues cannot be resolved by Viva Air Colombia customer support executives.
What is the waiting time when calling the Viva Air Colombia customer support system?
The average waiting time while contacting Viva Air Colombia is 2-3 hours, but it may vary from the availability of the agents.
What is the customer support number of Viva Air Colombia?
The customer support number of Viva Air Colombia is 019005558989, you can reach out for the various queries and issues at this number.
How do I contact the Viva Air Colombia customer support number?
You can contact Viva Air Colombia in several ways. The modes of contact include Live chat support, and social media support.
How does Lowest Flight Fare resolve customers’ queries associated with Viva Air Colombia customer service?
Lowest Flight Fare takes full responsibility for resolving all your problems with Viva Air Colombia when you book your tickets with us. We always ensure faster and smooth service.
Is Viva Air Colombia a good airline?
Viva Air Colombia is certified as the best airline for their airports' quality and impeccable boarding services. They have also received commendable ratings for their products, including seats, amenities, food and beverages, cleanliness and service.
Is contacting the Viva Air Colombia customer support number useful?
Yes, it is very valuable for the passengers to reach out to Viva Air Colombia customer support and you can simply resolve your issues and queries with the airlines.
What should you do if you are not satisfied with your call to the Viva Air Colombia support executive?
In case you are not satisfied with your call to the customer support executive then you can try the other modes of contact like try hanging up and calling again, emailing the CEO, or contacting the executive customer care team.
Popular Destinations, Routes & Related Topics
Popular Destinations
Popular Routes
- Bogota to Armenia
- Barranquilla to Medellin
- Lima to Bogota
- Miami to Cartagena
- Periera to Lima
- Cartagena to Cancun
- Sao Paulo to Cali
- Cucuta to Leticia
- Bogota to Orlando
- Cancun to Cartagena
Related Topics
- Customer Support Number
- Cancellation & Refund Policy
- Unaccompanied Minor Policy
- Flight Change Policy
- Flight Status
- Baggage Policy
- Check-In Policy
- Business Class
- First Class
- Viva Air Peru Airlines
- Viva Air Colombia Airlines
