Fiji Airways Cancellation and Refund Policy

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About Fiji Airways

Canceling a flight sounds like a heavy task. But nowadays, airlines are constantly trying to become better and following into it is the Fiji Airways. The airline provides a seamless experience to its passengers and has created a Fiji Airways cancellation and refund policy. Before proceeding to initiate a cancellation, learn more about this airline and its policies. 

Fiji Airways is a flag carrier airline of Fiji and is headquartered in Nadi city of Fiji. Its primary hub is at Nadi International Airport and operates scheduled flights to 13 domestic and international destinations. Incorporated in 1947, the Fiji Airways flights has successfully gained its forum and serves more than half a million passengers annually.

Fiji Airways Cancellation Policy

Looking to cancel a Fiji Airways flight? Then the first step is to get familiar with their cancellation policy and refund guidelines. The airline has carefully designed its policy to help passengers at every step of the ticket cancellation process, while also avoiding any chances of chaos. So let’s get to know the policy in detail with the help of this guide. 

Fiji Airways 24 Hours Cancellation Policy

  • Fiji Airways 24 hours cancellation policy allows passengers to cancel their flight booking without charging any penalty, only if they do so within 24 hours of booking.
  • The 24 hours policy is applicable for all ticket types and cabin classes.
  • The refund amount will only be provided for refundable tickets. Hence, if you think you might have to cancel your flight, then book a refundable ticket.
  • To cancel a ticket purchased by credit cards, you must visit the official Fiji Airways website.
  • If your ticket is booked with a third-party agent, then contact them to learn about the policy applicability.

Fiji Airways Cancellation Fee

Fiji Airways follows a protocol where if a passenger fails to cancel his ticket within the risk-free period, then he will have to pay a certain cancellation charge. The fee depends on following conditions: 

  • If you are opting for Fiji Airways cancellation at least 90 days before the departure date, you would be charged FJ$ 1702 per ticket. 
  • If you are canceling tickets 90-81 days before the departure date, you will have to pay a minimum of 25 percent of the total cost of the ticket as per the Fiji Airways cancellation policy. 
  • If you are canceling the ticket 80 to 71 days prior to the departure date, a cancellation fee that equals 50 percent of the total ticket amount would be levied. 
  • If you are canceling the tickets 70 to 61 days before the departure of the flight, you will have to pay a cancellation fee that is equal to 75 percent of the ticket amount. 
  • If you are canceling tickets before 60 days or on the 60th day, you won’t receive any refund as per the clauses of the Fiji Airways cancellation policy. 

Steps To Cancel A Fiji Airways Flight

Canceling a flight is made easier by Fiji Airways. Below are the 3 easy methods to cancel your flight and avail the entitled refund on specified time. However, make sure to submit the required document for a seamless procedure.

Cancel Online

  • Open Google Chrome browser and visit the official website of Fiji Airways.
  • Navigate to the booking page and click on the login/ sign-in option.
  • Log in by entering your email ID and password.
  • You can now click on the “Change Booking” option on the “My Booking” section. 
  • Type your flight details so that every piece of information can be fetched. Click on the “next” button.
  • Enter all the basic details including your full name. 
  • You can now cancel the ticket. Make sure if the airline is providing a refund option on the ticket or not. Fill out the refund form right away after the cancellation. 
  • Voila! You will then receive a cancellation confirmation mail and SMS.

Cancel Via Mail

  • If you have booked tickets online, you can also cancel them by simply dropping an email to the airline at- [email protected] and seeking a refund as well. 
  • Explain the reason for the cancellation in the mail and attach all the required documents before sending the mail.
  • Upon receipt of your mail, the airline would go through your eligibility for the cancellation and refund and release the amount according to Fiji Airways cancellation policy. 
  • Make sure to fill out the contact form at the official website of the airway. 

Cancel Via Phone

  • Dial the customer care number of the airline. 
  • Talk to the agent and ask him to cancel your flight ticket. 
  • Share the valid reason for canceling the ticket and provide him with your booking details.
  • The agent will check your eligibility and proceed with the cancellation process. 
  • Once everything is finalized, the agent will cancel your ticket reservation.
  • A confirmation message will be sent to your registered email and phone number.
  • The entitled refund will be initiated to the original payment source.

Fiji Airways Refund Policy

  • The Fiji Airways refund policy states that you are eligible for refund if you cancel the ticket within 24 hours of the booking. 
  • If you are traveling in a group, you need to fill out the refund form for each ticket separately. The cancellation request has to be made via the written application. 
  • The refund for any cancellations made would be initiated and reflected in the original source of payment of the passengers within 7 to 10 working days. 
  • Refund requests should only be made for the refundable tickets. 
  • If the tickets are non-refundable, no refund shall be initiated by the airline. A travel credit might be issued depending on the airline’s terms and guidelines.
  • You are not eligible for a Fiji Airways refund if you have booked tickets through third parties. 

Fiji Airways Compensation Policy For Flight Delay And Cancellation

  • If Fiji Airways fails to provide flight service and delays your arrival for more than 2 hours, then the airline is obliged to provide compensation. 
  • The airline has to compensate the passenger if the flight is delayed for more than 3 hours. The passengers can ask for a full refund from the airline. 
  • The compensation is also provided if flight cancellation info hasn’t been provided to the passenger at least 14 days prior to the departure date. 
  • The airline may also provide you with complimentary snacks and beverages to cover the loss along with compensation.
  • You can either take an alternate flight provided or take full refund amount, irrespective of the ticket type and cabin class.

Fiji Airways Customer Support Number for Cancellation and Refund Related Queries

There’s a different Air Albania customer support number depending upon the region. Check out the list of the important phone numbers required to cancel Air Albania flights or claim a refund.

CountryContact No.
Fiji+679 672 0888
Australia         13 3454 (13 FIJI)
New Zealand0800 800 178
USA         1 800 227 4446
Hong kong +852 3192 7568
Singapore800 852 3666
Malaysia1800 81 8186


  • Can I get a full refund if I cancel my flight?

    Yes, You can get a full refund if you cancel your flight within 24 hours of booking. The cancellation would be applicable on all fares except for Basic and Classic fares, where passengers are not eligible for a refund.

  • How much is the cancellation fee for Fiji Airways?

    The Fiji Airways flight cancellation fee is levied depending upon the days left in flight departure and would be applicable after 24 hours from the date of booking. 

  • Does Canceling a flight give you a refund?

    The refund policy of Fiji Airways depends on the type of ticket you purchased. If the ticket meets all the requirements, you will receive an amount as refund.

  • Can I cancel my Fiji Airways reservation for free within 24 hours?

    If the passenger cancels his/her booking within 24 hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  • How to get a refund with a non-refundable ticket?

    No refund is provided for the non-refundable tickets. However, a travel credit might be issued to be used within 1 year.

  • Do I get a refund if my flight is canceled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    Fiji Airways doesn’t allow flight cancellation on the day of departure. You may cancel it only till 24 hours from the departure date.

  • What are the easiest ways to cancel my Fiji Airways flight ticket?

    You can easily cancel your Fiji Airways flight by visiting the official website of the airline. You can also call the customer support number or via mail.

  •  What will I do if Fiji Airways cancels my flight?

    In case Fiji Airways cancels your flight or denies you boarding, the airline compensates for the inconvenience.

  •  How do I know if my Fiji Airways flight is refundable?

    To check if your Fiji Airways flight is refundable, visit their official website and enter your details to get the required information.

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