Gol Linhas Cancellation and Refund Policy

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About GOL Linhas Airlines

Airlines are said to follow a strict protocol when it comes to guidelines and policies. Similarly, Gol Linhas endeavors to cater their passengers’ needs and has designed a Gol Linhas cancellation and refund policy. To provide a hassle-free experience, the airline suggests everyone to go through the terms and conditions as stated in their policy. Below you will find the top highlights crucial to cancel and claim refund. 

GOL Linhas is a Brazilian low cost airline and is headquartered in Rio de Janeiro, Brazil. It was founded in 2000 and is the largest domestic and third-largest international airline of Brazil. As of now, the airline operates in 98 destinations in 18 countries of North and South America. With no current alliance, GOL has a codeshare agreement with 15 airlines.

Gol Airlines Cancellation Policy

Gol Linhas believes in providing a seamless traveling experience to all the passengers. That said, their cancellation policy consists of some simple terms to be followed whenever you wish to cancel a flight with them. Check out the important key pointers of their policy and then proceed further with the process. 

Gol Linhas 24 Hours Cancellation Policy

  • With Gol Linhas 24 hours cancellation policy, passengers can cancel flight reservations without paying any penalty only if they do so within 24 hours of booking. 
  • The 24 hour policy is applied to both refundable and non-refundable tickets. However, no refund is provided to non-refundable tickets.
  • To avail full refund on your refundable ticket, make sure your tickets are booked at least 7 days prior to the scheduled departure. 
  • If a flight is canceled post 24 hours risk free period, then a cancellation fee will be applied depending on various factors. 

Gol Linhas Cancellation Fee

  • If a passenger fails to cancel his flight within the risk-free period, then he is entitled to pay a cancellation fee.
  • You will have to pay a charge of about R$ 514 to R$ 2057, depending on various factors (flight route, duration, cabin class).
  • If a non-refundable flight is canceled after 24 hours of booking, then the airline may charge the whole ticket fee as a cancellation fee.

Steps To Cancel Gol Linhas Aéreas Flight

Cancel your flights easily with Gol Linhas Aereas. The airline offers three easy methods for this process. You can cancel via website, via phone call or directly at the airport. 

Cancel Online

  •  Open any web browser and visit the official website of Gol Linhas.
  • Hit on the ‘Log In’ or ‘Sign In’ button at the top right corner of the web page. Enter your GOL Linhas Aereas Airlines login credentials.
  • Visit the GOL Linhas Aereas Airlines cancellations web page. Enter the correct confirmation number, your name. Now, hit on the ‘Continue’ button.
  • Your flight details will pop up. Click on the cancel ticket button below. 
  • According to your eligibility, the site will ask you to confirm the cancellation of reservation. Click on continue. 
  • Your ticket will be canceled and the entitled refund will be generated to the original payment source. 
  • You will receive confirmation over email and SMS.

Cancel via Phone

  • Make a call to the customer support of Gol Linhas and complete the process to speak with the agent. 
  • When an agent answers the call, tell him your case and ask for cancellation of the flight.
  • Present him the descriptive reason for cancellation and proof copy if applicable. 
  • Then tell him your booking details and name, he will verify your deets and eligibility. 
  • Thereafter, he will cancel your flight and initiate a refund to your original payment source. 
  • A confirmation will be sent to you on the registered mail and phone number.

Cancel at the Airport

  • Visit the concerned airport to make an offline flight cancellation. 
  • Now, head to the ticket office of Gol Linhas Airlines.
  • Communicate face to face with the agent, request him to cancel your flight reservation and ask any queries you may have.
  • Provide him with valid documents and reason for cancellation. 
  • The agent will verify your details and eligibility and initiate the process.
  • Upon cancellation, you will receive a confirmation text.
  • A refund will also be generated back to your original source of payment.

Gol Linhas Refund Policy 

  • The Gol Linhas Aéreas refund policy states that you can claim a full refund if you cancel your flight within 24 hours of booking.
  • The refund will be provided only for refundable tickets. As for non-refundable tickets, a travel credit might be provided instead of a monetary refund amount.
  • You can also claim a refund if the airline fails to provide the promised flight service. 
  • The refund amount will be generated to the original source of passenger’s payment within 7-10 working days. If payment was made by cheque, then the refund might take up to 20 days.

Gol Linhas Compensation Policy For Flight Delay and Cancellation

Flight delays and flight cancellation made by the airline are subject to compensation for all the passengers. The reason for delays or so can be uncertain but Gol Linhas promises to compensate the loss with a better solution. 

  • If a flight’s arrival is delayed for more than three hours, then the airline is obligated to provide compensation of up to R$ 3101. 
  • The airline will also have to provide compensation, if they fail to inform about the flight cancellation at least 14 days prior to departure date.
  • The monetary compensation provided by the airline depends on various factors such as reason for delay / cancellation, flight route, duration of delay, and more.
  • If a flight is delayed for a longer time, the airline will provide you with complimentary snacks, beverages, and accommodation if applicable.

Gol Linhas Customer Support Number for Cancellation and Refund Policy

There’s a different Gol Linhas customer support number, depending upon the region. Check out the list of the important phone numbers required to cancel tickets or claim a refund.

CountryContact No.
Brazil+55 11 5504 4410 
USA / Canada1 855 862 9190
Colombia01 8000 11 1788
Costa Rica8000 12 1855
Mexico 01 800 282 2706
Peru0800 55671
Puerto Rico1 855 276 0033
Venezuela0800 188 2744
Other Countries+55 11 5504 4410


  • Can I get a full refund if I cancel my flight?

    Yes, You can get a full refund if you cancel your flight within 24 hours of booking. The cancellation would be applicable on all fares except for Basic and Classic fares, where passengers are not eligible for a refund.

  • How much is the cancellation fee for Gol Linhas?

    The Gol Linhas flight cancellation fee is R$ 514 to R$ 2057 and would be applicable after 24 hours from the date of booking. 

  • Does Canceling a flight give you a refund?

    The refund policy of Gol Linhas depends on the type of ticket you purchased. If the ticket is refundable, only then you will receive a refund.

  • Can I cancel my Gol Linhas reservation for free within 24 hours?

    If the passenger cancels his/her booking within 24 hours from the date of booking, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  • How to get a refund with a non-refundable ticket?

    No refund is provided for a non-refundable ticket. The airline may provide a travel credit to be used within 1 year of issuance.

  • Do I get a refund if my flight is canceled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    Gol Linhas allows you to cancel your booking till 1 hour 30 minutes prior to departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

  • What are the easiest ways to cancel my Gol Linhas flight ticket?

    You can easily cancel your Gol Linhas flight by visiting the official website of the airline. You can also call the customer support number or visit the airline counter at the airport.

  • How do I know if my Gol Linhas flight is refundable?

    Visit the official Gol Linhas Aereas website. Type your booking details and you will get the required information.

  •  What will I do if Gol Linhas cancels my flight?

    In case Gol Linhas cancels your flight or denies you boarding, the airline compensates for the inconvenience.

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