Hawaiian Airlines Cancellation and Refund Policy

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About Hawaiian Airlines

Change of plans? Don’t worry Hawaiian Airlines has got you. The airline covers seamless guidelines and provides policies to solve queries of all passengers. Whenever you get in a scenario to cancel a flight, you can check the Hawaiian Airlines cancellation and refund policy for more clarity.

Hawaiian Airlines is the largest flag carrier airline of Hawaii and is the tenth largest commercial airline of the United States. In addition, the airline is headquartered in Honolulu with Hawaiian Airlines flights operating from its primary hub at the Daniel K. Inouye International Airport. Currently, the airline serves several destinations in Asia-Pacific territories. 

Hawaiian Airlines Cancellation Policy

Hawaiian Airlines understands that your plans may change for plenty of reasons, thus allowing you to cancel flights at minimal cost. The airline also ensures maximum flexibility and a hassle-free traveling experience. Here is the complete guide explaining the cancellation policy of the airline. Also remember that, all flight cancellation requests do not allow tickets to be transferred to another passenger, and do not offer any refund unless otherwise specified. 

Hawaiian Airlines 24 Hours Cancellation Policy

  • As per Hawaiian Airlines 24 hour cancellation policy, all flight bookings can be canceled within 24 hours of purchase, and passengers can avail of a full refund without paying any fee.
  • The refund will be provided regardless of any fare and class type, provided that the booking was made at least 7 days prior scheduled departure.
  • To cancel Hawaiian Airlines flight within 24 hours, the flight must be operated and marketed by Hawaiian Airlines official website and starts with ticket stock number 173.
  • Hawaiian Airlines 24 hours cancellation policy would not be applicable on the flight booked with travel credit. 

Hawaiian Airlines Cancellation Fee

If a passenger fails to cancel a flight within 24 hours of booking, they will have to pay a cancellation fee as described by the airline. Hawaiian Airlines cancellation fee applies to each ticket individually. In case there are multiple passengers in the booking, the Hawaiian Airlines ticket cancellation penalty applies to each passenger. 

Mode of CancelationEconomyPremium EconomyBusinessFirst
Cancellation per ticket onlineUSD 150USD 150USD 75No Fee
Cancellation per ticket via contact centerUSD 200USD 200USD 150USD 75

Hawaiian Airlines Fares for All Other Travel Destinations

  • Flight tickets originating in Australia are subject to a USD 200 as Hawaiian Airlines cancellation fees, and no refund into the original form of payment would be offered and to be converted into the future travel credit.
  • Flights tickets originating in Korea are subject to a 250 USD as Hawaiian Airlines cancel flight fee and no refund into the original form of payment would be offered and to be converted into the future travel credit.
  • Flight tickets originating in Japan are subject to Hawaiian Airlines cancel flight fee of USD 200. 
  • Hawaiian Airlines flights originating in the United States and terminating in Japan are subject to a USD 200 cancellation fee each way. 

Hawaiian Airlines Cancellation Policy- Fare Wise

Hawaiian Airlines follows a cancellation policy according to flight fares. Here comes a list of key points explaining the policy:

Main Basic Fares  

  • As per Hawaiian Airlines cancellation policy, the main basic fares are non-refundable and non-transferable.
  • Basic Fares ticket holders can cancel flights within 24 hours and avail a full refund provided that the scheduled departure date is at least 7 days in advance at the time of cancellation.
  • Main Basic fares are not eligible for an upgrade for Extra Comfort, or Business/First Class. 

Inter Hawaiian Web Restricted Fares  

  • These fares are only valid for travel between Honolulu and Lihue, Kauai / Kahului, Maui / Kona, Hawaii / Hilo, Hawaii. Cancellation may be subject to Hawaiian Airlines cancel flight fee.
  • Hawaiian Airlines cancellation fee of USD 150 will be assessed at the time of voiding the ticket, and the remaining value of the fare would be converted into travel credit and remain valid for transportation for one year from the date of booking.

Hawaiian Airlines Award Ticket Cancellation Policy

  • As per Hawaiian Airlines cancellation policy for an award ticket, the reward cancellation may be subject to Hawaiian Airlines cancellation fees depending upon the route and the type of fare selected. 
  • Hawaiian Airlines cancellation for the reward booking can be made up to 2 hours prior to the scheduled departure, else the Hawaiian Airlines reward booking will be forfeited.
  • Hawaiian Airlines cancellation fees for the reward booking apply to the Hawaiian Airlines, Star alliance partners, and other interline agreement partners. 
  • Hawaiian Air cancellation fee applies to each ticket individually. In case there are multiple passengers in the booking, the Hawaiian Airlines ticket cancellation penalty applies to each passenger. 
  • Hawaiian Airlines cancellation fee level varies with the HawaiianMiles account status of the passenger whose reward points were used to book the flights. 
Mode of CancelationEconomyPremium EconomyBusinessFirst
Cancellation per ticket onlineUSD 150USD 100USD 75No Fee
Cancellation per ticket via contact centerUSD 150USD 100USD 75USD 75

Steps To Cancel Hawaiian Airlines Flight

With the help of three simple methods, you can easily cancel your flight ticket. Below are the ways to complete the process.

Cancel Online

  • Visit Hawaiianairlines.com, and navigate to the ‘My Trips’ section
  • Enter the six-digit flight confirmation number and the last name of the passenger to access the reservation.
  • Select the ‘Cancel flight’ option to proceed with cancellation.
  • Passengers would be asked to pay the Hawaiian Airlines cancellation fees if applicable.
  • After the payment is done, passengers would receive the flight cancellation credit note in their registered email address.
  • In case you’re eligible for refund, then it would be generated to the original method of payment, within 7-10 business days.

Cancel Phone

  • Dial the customer support number of Hawaiian Airlines.
  • Keep your Hawaiian Airlines reservation reference number handy while you get connected to the flight executive
  • Ask the agent to cancel your reservation. Check to see whether your reservation is eligible for cancellation under the Hawaiian Airlines cancellation policy.  
  • Provide the agent with your booking details.
  • After receiving them, the agent will initiate the cancellation procedure.
  • You will receive a confirmation text upon email and SMS.
  • The entitled refund will be generated back to the origins; source of payment.

Hawaiian Airlines Refund Policy

  • As per the Hawaiian Airlines refund policy, you are eligible to claim refund if you cancel your ticket within 24 hours of booking. 
  • The refund amount will be generated back to the original source of payment within 7-10 working days. However, passengers who purchased the ticket via cash or cheque need to wait for 20 to 25 business days.
  • The non-refundable will not receive any refund if they cancel their flight after the risk-free period. 
  • You can also claim a full refund if a flight is canceled by Hawaiian Airlines due to any controllable reason. 

How to Get Compensation In Case of Flight Delay or Cancellation?

According to Hawaiian Airlines flight cancellation policy, if your flight gets delayed or canceled due to any natural calamities or because of the airline’s fault, then the passengers are entitled to get compensation depending upon the ticket type and other factors.

  • If a flight is delayed for more than three hours then the airline is obliged to provide compensation of up to USD 500. 
  • If a flight is canceled without prior notice of at least 14 days prior departure, then also you can claim a refund.
  • In case of any cancellation due to weather or any other unforeseen circumstance where the situation is outside the airline’s control, no Hawaiian Airlines refund would be offered unless otherwise specified. 

When the passenger’s flight is affected by any delay, involuntary cancellations, or misconnection, and the reason is attributed directly with the airline – 

  • Passengers would be rebooked to an alternate flight, subject to availability and without charging any Hawaiian Airlines cancellation fees. 
  • As per Hawaiian Airlines’ sole discretion, the airline may arrange the travel with another carrier, subject to availability in the same class of service without charging any additional fee. 
  • The refund offered for Hawaiian Airlines canceled flight would be on the equal value of the unused portion of the ticket. 

Compensation on flight delay

Delay at ArrivalFlight DistanceCompensation
2 hours1,500 km or lessUSD 75
3 hours but less than 4 hours1,500 km to 3,500 kmUSD 125
3 hours but less than 4 hoursOver 3,500 kmUSD 200

Compensation on flight canceled

Flight DistanceCompensation
1,500 km or lessUSD 75
1,500 km to 3,500 kmUSD 125
Over 3,500 kmUSD 200

Hawaiian Airlines Customer Support Number for Cancellation and Refund Related Queries

There’s a different Hawaiian Airlines customer support number, depending upon the region. Check out the list of the important phone numbers required to cancel tickets or claim a refund.

  • Hawaii: 1-800-367-5320
  • United States: 1-866-586-9419
  • Canada: 1-866-586-9419
  • China – (10) 6595-0066
  • Hongkong – (852) 2728-6329
  • Indonesia – (21) 3483-1707
  • Japan – 0570-018-011
  • Korea – (02) 775-5552
  • Malaysia – (03) 2143-1533
  • Philippines – (02) 8518 5933
  • Singapore – +65 6223-8377
  • Thailand – (02) 114-8183
  • Vietnam – Ho Chi Minh City: (028) 39 330 828
  • Hanoi – (024) 39 330 828
  • American Samoa- (684) 699-1875
  • Australia- 1800 955 912
  • New Zealand- 0800 449 415
  • Tahiti- (689) 40-866-000

FAQs

  • Can I get a full refund if I cancel my flight?

    Yes, You can get a full refund if you cancel your flight within 24 hours of booking. The cancellation would be applicable on all fares except for Basic and Classic fares, where passengers are not eligible for a refund.

  • How much is the cancellation fee for Hawaiian Airlines?

    The Hawaiian Airlines flight cancellation fee is USD 75 to USD 200 and would be applicable after 24 hours from the date of booking. 

  • Does Canceling a flight give you a refund?

    The refund policy of Hawaiian Airlines depends on the type of ticket you purchased. If the ticket meets all the requirements, you will receive an amount as refund.

  • Can I cancel my Hawaiian Airlines reservation for free within 24 hours?

    If the passenger cancels his/her booking within 24 hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. 

  • Do I get a refund if my flight is canceled?

     You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I get Hawaiian Airlines compensation for a 2 hour flight delay?

    You're legally entitled to get compensation if the flight was delayed for more than three hours or was canceled without prior notice of at least 14 days before departure.

  • What are the easiest ways to cancel my Hawaiian Airlines flight ticket?

    You can easily cancel your Hawaiian Airlines flight by visiting the official website of the airline. You can also call the customer support number.

  • How do I know if my Hawaiian Airlines flight is refundable?

    Visit the official website of Hawaiian Airlines and enter the right details of your reservation. Thereafter you will receive all the information you need.

  •  What will I do if Hawaiian Airlines cancels my flight?

    In case Hawaiian Airlines cancels your flight or denies you boarding, the airline compensates for the inconvenience.

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