Volaris Baggage Policy

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by Gavi Ramos

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About Volaris

Travelling with overweight and oversized bags can get pricey at the airport. That’s why it is better to familiarise yourself with the baggage policy of the airline. If you are travelling with Volaris, then you should check out this Volaris Baggage Policy to avoid packing too much or bringing prohibited items. 

Volaris, officially known as Concesionaria Vuela Compañia de Aviacion, is an Mexican low-cost airline based in Santa Fe, Alvaro Obregon, Mexico City. 

The airline operates its major flights from its bases in Cancun, Culiacan, Guadalajara, Leon/Del Bajio, Mexico City and Monterrey. Volaris is known for being Mexico’s largest airline by transporting passengers on both domestic and international routes. 

Volaris Baggage Allowance Guidelines 

Volaris Baggage Allowance ensures that travellers carry appropriate luggage as per size and weight depending on their travel destination. Volaris baggage policy allows passengers to carry two checked baggage on flight. Passengers should abide by the baggage policy of Volaris to avoid any additional baggage charges at the baggage submission counter. 

Carry-on Allowance 

For domestic flights, Volaris allows 1 carry-on baggage and 1 personal item. The size of the carry-on baggage must not exceed beyond 22 x 16 x 10 inches (length x width x height). However, Volaris has several fare types with different baggage allowance. 

On Volaris Basic, Volaris Classic and Volaris Plus on Domestic Flights

  • Passengers travelling on these fare types are allowed to carry one personal item and one carry-on baggage in the fare. 
  • The weight of carry-on baggage should not exceed more than 22 pounds. 
  • The size of baggage should not exceed 22 x 16 x 10 inches as per Volaris Airlines Baggage policy. 

On Volaris Basic, Volaris Classic and Volaris Plus on International Flights 

  • Passengers travelling on international routes are permitted to carry one personal item such as briefcase, backpack, handbag. 
  • Also, passengers can carry two checked bags with dimensions of 14 x 18 x 8 inches. 
  • According to Volaris Baggage Policy, one carry-on baggage is permitted for every passenger. 

There are certain baggage fees for carry-on bags at different destinations depending on the high and low season.  

First Carry-on BagDomestic RoutesInternational RouteInternational Route Between Central America 
During Booking Up to  $41.21- $53.41Up to $57.20 – $63Up to $29
Pre-flight (Online, Customer Support)Up to $43.49 Up to $68 – $89 Up to $35
At the Airport Up to $41.09 – $46.96Up to $89-$90 Up to $59
At the Boarding Gate Up to $41.09 – $46.96Up to $107 Up to $75 

Volaris Checked Baggage Allowance 

As per Volaris Baggage policy, the checked baggage allowance varies based on the flight and booking class. Your ticket with Volaris will indicate the number of pieces you can bring along during your trip. The checked baggage allowance varies depending on domestic and international travel. 

Domestic Travel 

  • As per Volaris Airlines baggage policy, Volaris Basic, Volaris Classic and Volaris Plus fares do not include checked baggage for flights within Mexico. 
  • However, passengers can purchase additional checked baggage either online or at the check-in counter. 
  • The weight of each checked bag must not exceed 55 pounds (25 kg) and the maximum linear dimension must not exceed 62 inches (158 cm) as per Volaris Checked baggage policy. 

International Travel 

  • Passengers travelling in Volaris Basic and Classic do not include checked baggage for international flights. 
  • However, those travelling in Volaris Plus fare are entitled to check one bag for free on international flights. 

Volaris Checked Baggage Fees 

As per Volaris baggage policy, there are certain charges for baggage fees that depend on different stages of travel. 

Route At the time of Booking Pre-Flight Airport and Boarding Gate 
Domestic Route$22$30$38
International Route $46$57Not Applicable 

Excess Baggage Guidelines with Volaris Airlines

There are certain guidelines when it comes to excess baggage. Passengers with overweight carry-on bags will be considered as checked baggage. If the checked baggage limit exceeds more than mentioned in the Volaris Airlines baggage policy, then passengers will have to pay additional charges. Passengers can check in up to 5 bags in total after the baggage surpasses. 

Fare Type Excess Baggage Fee for 2nd Bag during Booking Excess Baggage Fee for 2nd Bag during Check-in 
Domestic – Club Fare $44$54
Domestic – Regular Fare $22$114
International – Club Fare $90$114
International – Regular Fare $46$91

Volaris Delayed, Damaged, or Lost Baggage 

In case of delayed, misplaced, damaged baggage, passengers can refer to below guidelines. 

Delayed Baggage 

If a passenger hasn’t received their baggage from the baggage carousel, then the passenger can visit the Volaris Lost Baggage counter immediately and fill in the form of Baggage irregularity Report. After the submission of baggage, as per the Volaris Baggage policy, the airline will strive to deliver the baggage within 24 hours. 

Damaged Baggage 

In case if the passenger notices any damage on their luggage as soon as they arrive, they can issue a baggage irregularity report. However, you must escalate at least 24 hours before the departure. 

Lost Baggage 

If the airline hasn’t located your baggage within 72 hours after your arrival at the destination airport, then the customer can request for a lost baggage claim form at the airport. 

  • If your checked baggage doesn’t arrive with you then the airline will provide you with 250 MXN per day for up to 72 hours. The reimbursement amount is for their toiletries and daily essentials.
  • As per Volaris Airlines baggage policy, the airline does not compensate for items like money, jewelries, artefacts, electronic devices, medication, fragile objects. 

Volaris Baggage Allowance for Infants 

As per Volaris Baggage Policy, the airline allows passengers to carry car seats for infants on both domestic and international routes. 

  • Infants travelling on lap are not entitled for additional baggage allowance. 
  • Passengers who purchased car seats from the airline are entitled to get priority boarding. 


  • How do I file a baggage claim with Volaris?

    You can file a baggage claim by contacting the lost and found counter at the airport. Passengers can also reach out to the customer support team.

  • What is carry-on baggage allowance?

    Volaris allows one personal item and one carry-on per passenger. The carry-on bag must not exceed 22 x 16 x 10 inches and a weight of 22 pounds.

  • What is the process for checking baggage on Volaris?

    Passengers travelling with checked baggage should reach the airport at least 3 hours before the departure. Upon reaching the airport, proceed to the airport check-in counter. You must submit the baggage 60 minutes before any domestic flights and 120 minutes before international flights.

  • How many bags can I check-in for a Volaris flight?

    Generally , passengers are allowed to check in up to 2 bags per person. However, they can check-in up to 5 additional baggage after purchasing.

  • Are there any prohibited items for checked baggage on a Volaris flight?

    Volaris Airlines does not permit certain items such as explosive, flammable items, sharp items and ammunition are not allowed in any carry-on or checked bags.

  • Can I keep food in Carry-on with Volaris Airlines?

    Yes, you can carry food as per Volaris Baggage Policy. Food items such as ground coffee, spices, milk powder, dietary items, milk products etc.

  • How much is the Volaris Baggage fee?

    The Volaris baggage fee may vary depending on the route, fare type, and number of checked bags. First additional checked bag can cost up to $ 41- $50. However, the second additional bag can cost way higher. The cost also depends on destinations as well.

  • What should I do if my baggage is lost?

    Passengers who have lost their baggage must report the issue within 72 hours after your arrival at the destination airport to request for a lost baggage claim form at the airport. If your checked baggage doesn’t arrive at the destination then the airline will provide the passenger with 250 MXN per day for up to 72 hours. The reimbursement amount is for their toiletries and daily essentials.

  • What are the fees for overweight and oversized baggage on Volaris?

    Fees for overweight and oversized baggage may depend on fares and destinations. However, one must check the up-to-date information at the airport.

  • Can I carry sports equipment on a Volaris flight?

    Yes, passengers can carry sports equipment on Volaris flights. However, the equipment must not weigh more than 55 pounds. The sum of the dimensions of the equipment should not exceed more than 98 inches.

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