Volaris Cancellation and Refund Policy

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About Volaris Airlines

Experiencing any change in your travel plans due to unavoidable circumstances? Airlines are well aware of the flight itineraries that are subject to alteration due to several circumstances which also include flight cancellations. Volaris Airlines cancellation and Refund policy can bring attention to most components of the ticket reversals. It also highlights the major traveling guidelines that travelers should undertake to effectively cancel their bookings.  

Volaris Airlines is one of the second-largest airlines in Mexico, and is also the low-cost airline of the country. It offers flexibility to upgrade flight tickets according to travel requirements. This airline was founded in 2005 and commenced its operation in 2006 and has a total fleet of 110 aircraft.

Volaris Cancellation Policy

If you have booked the Volaris flights but due to unforeseeable circumstances, you are unable to travel and want to cancel your booked flight tickets, then you can cancel it as per the airline’s policies. If you are canceling your flight tickets after the booking or at the last moment, it is important to understand the Volaris cancellation policy clearly to avoid any misunderstandings. In this guide, we will walk you through the Volaris Airlines cancellation and refund policy.     

Volaris 24 hour Cancellation Policy

There is a sudden need to cancel the flight, right after you’ve booked it. Don’t worry. Volaris 24-hour cancellation policy allows its passengers to cancel the flight within 24-hours of booking. However, there are some circumstances, under which you can cancel the flight and even claim a complete refund. Read below.

  • Passengers traveling on a domestic flight are allowed to cancel their flight free of charge within 24-hours of making the reservation, provided they have not checked in for the flight either by electronic means or at the airport. Else, no refund will be initiated.
  • If your domestic flight is scheduled to depart within 24 hours from booking, you have to cancel your flight by calling at Volaris Airlines call center at least 3 hours prior to the scheduled departure.
  • Volaris Airlines offers a risk-free policy where passengers are not required to pay any cancellation fee if the cancellation is done within the 24 hours time frame.

Volaris Cancellation Policy for Refundable and Non-Refundable Tickets

Volaris Airlines doesn’t generally entertain cancellation. But in case a passenger submits a cancellation request, a penalty is levied on them and the refund depends on the fare type, route, and duration of the journey.

  • If you cancel your refundable or non-refundable ticket within three days before the departure then you have to pay a penalty for it.
  • You can cancel the domestic flight at least three hours prior to your scheduled flight.
  • Volaris offers free cancellation until the end of the risk-free period.
  • You are eligible to receive compensation if the cancellation occurs due to any natural calamity.

Volaris Cancellation Fee

Passengers traveling on a domestic flight may have to pay MXN USD 90 to MXN USD 110 if they cancel the flight. For international routes, the cancellation fee is between MXN USD 150 to MXN USD 200. Furthermore, the cancellation fee depends on the price regulations which are implemented for your booking. The airline will initiate the refundable amount within 7-10 days if your ticket is eligible for a refund.

How to Cancel a Volaris Flight?

Now, without any hassles, you can cancel your Volaris light by just visiting the official website. 

Cancel Flight Ticket Online

  • First, you have to visit the official website of Volaris airlines or download the Volaris airlines mobile application from the play store.
  • If you are a regular flyer, then you can easily change your flight using your login details.
  • Go to the manage my trips section and fill in your booking number and passenger name.
  • After that, search for your flight booking and then click on the change tab.
  • Now, you can edit your travel dates and pay the change fee.
  • Save your changes.
  • Now you will receive a flight change message on your registered email or phone number.
  • If you have not received any flight change confirmation on your phone or email or any issues regarding your flight change then you can also reach the Volaris airlines customer support through the official number.

Cancel Flight Ticket Offline

  • Contact the customer support of Volaris Airlines and press the right button to speak with its customer representative.
  • After that, you need to provide all the necessary details of your ticket like the itinerary number and all the other information.
  • Then, ask for the cancellation.
  • If you are completed with the process then you will receive an email or SMS from Volaris Airlines about the confirmation of your flight cancellation.
  • Lastly, Ask for the cancellation.

Volaris Refund Policy

Volaris Refund Policy entitles its passengers to claim a complete or partial refund under the below mentioned circumstances:

  • If you cancel the flight within 24-hours of booking, you may receive a complete refund.
  • If the airline denies your boarding, delays or cancels the flight, you will be compensated.
  • If you have a refundable ticket, and you canceled the flight, you will receive an amount as refund for the unused portion of the ticket.
  • The refundable amount depends on various factors, including fare type, origin, destination, duration of the journey, and the time of cancellation.

How to Claim Refund?

The two ways to claim refund from Volaris are given below:

Online Method

  • Visit the official website of Volaris
  • Login to your Volaris account
  • Go to ‘Manage My Flight’
  • Filled the information related to the canceled ticket, like the reservation code
  • Once you find your canceled reservation, go to bottom of the page and click on the ‘Refund’ icon
  • Follow the procedure to claim refund
  • Once done, you will receive a confirmation mail

Offline Method

  • Call VivaAerobus’s customer support number based on your language and region
  • Click on the correct button to talk with an agent
  • Share the required information with VivaAirobus’s expert agent
  • Request for a refund

Volaris Customer Support Number for Cancellation and Refund Policy

  • Mexico: +52 (55) 1102 8000
  • The United States: +11 855 8652747
  • Guatemala: +502 2301 3939
  • Costa Rica: +506 4002 7462
  • El Salvador: +503 2504 5540
  • Colombia: +57 60 1744 3272
  • Honduras: +504 2202 7900,
  • Peru: +5116449040


  • Can I Cancel my Volaris flight ticket?

    Yes, Volaris Airlines allows its passengers to cancel their flight tickets in case they don’t want to travel. However, there are some terms and conditions that passengers must follow.

  • How To Cancel My Flight On Volaris?

    To make the Volaris Cancellation process simpler, the airline offers flexibility when it comes to canceling flight tickets.

  • How much does Volaris Charge To Cancel a Flight?

    According to Volaris Cancellation Policy, the flight cancellation charges may vary from the destination, time at which the cancellation process is done, and the type of fare purchased by the passenger

  • How can you cancel the ticket to the Volaris flight reservation?

    The passengers can easily cancel the Volaris Flight Reservation. The passengers can use an online procedure or simply speak to the representative about the cancellation of the Volaris Flight Ticket.

  • What happens if I cancel my Volaris Flight?

    If a passenger cancels the flight after the risk-free period, Volaris will charge the cancellation fee which will depend on the fare purchased by the passenger and the destination of the passenger.

  • How To Get A Refund From Volaris?

    To claim a refund from Volaris, the passengers will have to inform the representatives to begin the refund process. Only those tickets will be refunded that meet the criteria.

  • Can I cancel my flight without paying the penalty on Volaris Airlines? 

    If you choose the 24-hour Volaris cancellation policy then you can cancel your booking for free. After canceling the ticket, you can apply for a full refund by filling out an online refund request application.

  • Can I cancel my Volaris reservation for free within 24hours?

    If the passenger cancels the booking within 24 hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  • How to avail a refund with a non-refundable ticket?

    In order to receive a refund for a non-refundable ticket, you must cancel your booking within a specific time. If you fail to meet the criteria then you will be charged a cancellation fee of up to MXN USD 90 to MXN USD 200.

  • How to receive a refund with a non-refundable ticket?

    To receive a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

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