Volaris Check In

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About Volaris

Founded in 2005, Volaris is a low cost carrier and it is headquartered in Santa Fe, Alvaro Obregon, Mexico. It is a fantastic airline to fly with as its first priority is providing satisfactory services to its passengers, that’s why it offers various Volaris Check In options and other services so that all the passengers can experience a comfortable and satisfactory trip. This airline flies to 71 destinations and offers more than 550 daily flights on 196 routes. It strives for growing steadily and maximising profits in a sustained manner. 

Volaris Flight Check In

So that its passengers enjoy a trip without complications, this airline offers a wide range of check in Volaris options to check in for their flights. Passengers can choose the option which suits them best. Whether you book a flight in any class of service, regardless of fare rules, the airline offers check-in through multiple modes. These various options are online/web check in, mobile check in, kiosk check in, whatsapp check in, airport check in and check in through customer service. 

Read below to know more : 

Online Check-In / Web Check-In

  • Volaris permits its passengers to check in online for their flights from 72 hours to 1 hour before the departure of their domestic flights and from 24 hours to 1 hour before the departure of their international flights. 
  • Keep in mind that passengers need to have their travel documents and applicable flight information to complete the Volaris online check in process. 
  • Passengers must have a confirmed e-ticket and an eligible travel document and they must be passengers that don’t require special services like (unaccompanied minors, disabled minors). Also, they must not travel with pets and babies. 
  • Passengers must arrive early at the airport to go through security and drop their baggage.
  • In order to check-in online, passengers have to visit volaris.com and navigate the online check-in link on the homepage. Then, they have to enter the flight reservation code and passenger’s surname to access the booking. 
  • After that, they have to select the flight segment and the name of the passenger who wants to check in and they must comply with the Volaris web check-in policy requirements. 
  • Next, they have to check the seats availability and select the seat according to their requirements. Then they can add food and special services if needed. 
  • After confirming the seat, they can download their boarding passes or print it. 

Mobile Check-In

  • Apart from web check-in, passengers can also check-in for their flights through the official booking application of Volaris. They can easily download the app on their smartphones or tablets. 
  • Mobile check-in process is very simple, only they have to open the app on their devices and click the ‘Check-In’ button. 
  • Then enter the surname and the booking reference in the required field and select the flight and enter the passenger’s name who wants to complete the Volaris Check In process. 
  • After this, they can easily select their seats and other additional services such as food, snacks, drinks, additional baggage , etc. 
  • Finally, check your flight itinerary and tap to generate the boarding passes. 

Kiosk Check-In

Kiosk check-in is a convenient way of completing the check-in process. Passengers can check-in for their flights using the Volaris kiosks located at all airports in Mexico and selected airports in international destinations. The steps of checking-in through kiosks are easy and rapid, read below to know more : 

  • At the kiosk, enter the Volaris reference or the ticket number. 
  • Select the flight segments and the passengers who want to check-in for their flights.
  • At the end, a seat map will be shown, passengers have to select their seats and all the additional services they want to add. Then they can get their boarding passes. 

Check-In through customer service number

Passengers can check-in for their flights by calling the customer service number of Volaris. The airline will charge the service fee in addition to the handling charges. All you need to do is : 

  • Have the booking reference or ticket number handy as you connect with one of the airline’s representatives. 
  • Let the representative know your seat preference and special service request that you want to add. 
  • Pay the fee over the phone with your credit/debit card. 
  • The airline will send you the boarding pass to your registered email address. 

WhatsApp Check-In

You can easily connect to the WhatsApp Chat of Volaris and to know how to check in for volaris flights through WhatsApp, keep reading : 

  • Provide your booking reference through chat. 
  • The airline will send you the link to the seat map, then select your seats along with the special service that you want to add for your trip. 
  • Volaris will send you the boarding pass immediately on your WhatsApp chat. 

Airport Check-In

  • If you are unable to complete the online check-in process, you can easily complete the check-in at the airport. 
  • Volaris has individual counters for Economy, Premium Economy and Business Class at most airports. All the passengers must arrive at the airport at least 1 hour before the scheduled departure of your flight. 
  • Keep in mind that Volaris airport check in kiosks are available in some airports. Without having to wait in long queues at the main check in counter, you can quickly check in at the kiosks and go straight to security. 

Volaris Check-In Timings

Now, we will share when you have to arrive at the airport so that you don’t face any problem. 

ItineraryWhen to arrive at the airportCheck-in and Baggage drop-off deadlineBoarding gate deadlineBoarding gate closes
Within Mexico90 minutes before45  minutes before30  minutes before15  minutes before
To / From USA120  minutes before60 minutes before30  minutes before15  minutes before
Outside Mexico180  minutes before60  minutes before45  minutes before30  minutes before

Note : 

  • Check-in counters will open for the check-in process from 48 hours to 1 hour before the flight departure. Also : 
  • For all the flights departing 1 hour before the scheduled departure time, the check-in counters will remain opened. 
  • In certain airports, because of safety measures and protocols, the local authorities can determine the opening and closing time of the boarding gate. 
  • The boarding gate closes 20 minutes before the scheduled departure of your domestic flights and 60 minutes for the international flights. 
  • If a passenger arrives late at the check-in counter or at the boarding gate or doesn’t bring his/her appropriate travel documents, the airline has the right to cancel the flight booking of that passenger according to the cancellation policy and the airline is not responsible for any loss. 

Volaris Check-In Fee

According to the Volaris Check In policy, the airline doesn’t charge any fee for online check-in or completing the checking in process through the mobile app. However, the airline charges a service fee if you request flight check in at the airport or through the airline’s customer service number. 

Service fee for the flightsWeb check-inCheck-in through Mobile AppWhatsApp check-inCheck-in at the AirportCheck-in through customer service number
Within MexicoFreeFreeFree50 USD75 USD
OutsideMexicoFreeFreeFree100 USD150 USD


  • How many check-in methods are there to check-in for Volaris flights?

    For the comfort of its passengers and so that they can experience a trip without chaos, Volaris offers a wide range of check in Volaris options which includes online/web check in, mobile check in, kiosk check in, whatsapp check in, airport check in and check in through customer service.

  • When does the Volaris online Check-In process start?

    For domestic flights, the online check-in or web check-in starts from 72 hours to 1 hour before the flight’s departure and for the international flights, you can check-in between 24 hours and 1 hour before the departure of your flight.

  • When does the airport check-in start for Volaris flights?

    Volaris recommends that all its passengers arrive at the airport at least 1 hour before the scheduled departure of the flight.

  • What documents are required for the check-in process of Volaris?

    For the Volaris online check in, only the confirmation number is required. For the airport check in, you have to present your passport, valid ID, special documents, if there are any, such as a medical certificate or a discount documentation.

  • Can I cancel my online check in for Volaris Flights?

    Yes, you have the right to cancel your domestic flight and get a refund by notifying Volaris within 24 hours of ticket purchase and as long as you haven’t checked in for the flight either online or at the airport, otherwise no refund will be applied.

  • What happens if the website presents an error for web check-in?

    If you encounter an error while checking in for Volaris flights, or you can’t enter your data online, then you must contact the customer service agent of the airline and speak to him. You can also show the screenshot of the error on the day of your flight and the airline agents will assist you.

  • When does the check-in close at the airport?

    For domestic and international flights, the check-in process at the airport closes 60 minutes before the scheduled departure of the flight.

  • What is the maximum number of passengers that can be included on the online check-in process of Volaris?

    Volaris web check-in permits a maximum number of 9 passengers per PNR.

  • Does Volaris allow pets on board?

    Volaris allows pets to be carried on board in the passenger cabin as long as the sum of the weight of the container including the pet doesn’t exceed 10 kg. In addition, a maximum number of two cats are allowed per flight, (including emotional support carts and pets).

  • Is Volaris a great airline?

    Volaris is a great option to fly with if you want to experience a comfortable and satisfactory trip because this airline offers cheap flights, best services like comfortable seats, free wifi and various inflight entertainment options. Also for the comfort of its passengers, it provides various check-in options, flexible baggage, cancellation and refund policies along with customer service numbers.

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