Emirates Airlines Cancellation and Refund Policy

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About Emirates Airlines

Confused about canceling the flight ticket? Flights have become the basic mode of travel from different states and countries. But, the most daunting part of traveling from the flight is that if due to any circumstances you have to cancel the flight then what will happen? Well, if you have to cancel the flight then some of the airlines have introduced a flexible cancellation and refund policy which will ease up your travel. If you are flying from Emirates Airlines then there will be less burden as the Emirates airlines Cancellation and refund policy are flexible.

Emirates (EK)  is a major and the largest airline in the United Arab Emirates which is based in Garhoud, Dubai. It is a subsidiary of the Emirates Group, owned by the government of Dubai’s Investment Corporation of Dubai. This airline operates in more than 150 cities in 80 countries across the 6 continents through its fleet of nearly 300 aircraft. Most activities are undertaken by Emirates SkyCargo.  

Emirates Cancellation Policy

You have booked the Emirates Flights but due to unavoidable circumstances, you are unable to travel and want to cancel. With the flexible cancellation, you can cancel your booked flight tickets anytime. Whether you are canceling your flight tickets after the booking or at the last moment, it is important to understand the Emirates cancellation policy clearly to avoid misunderstandings. In this guide, we will help you to understand more about the refund and canceling policies.

Emirates 24-hour Cancellation Policy

Sudden Emergency? Need to cancel the flight?

If you have booked an Emirates (EK) flight and now due to unexpected circumstances, you have to cancel it, don’t panic as the airline offers flexible policies for its passengers, making the travel effortless and affordable. Even if you are canceling your flight tickets just after you made the booking, it is important for you to understand the Emirates cancellation policy clearly to avoid further misunderstanding.

The Emirates 24-hour cancellation policy is applied to all types of tickets which means you can cancel your booking within 24 hours from the time of booking to receive the refund. Furthermore, it is advisable to understand the following points:

  • The 24 hours Emirates Cancellation policy allows its passengers to cancel their flights from the booking date to claim a full refund.
  • Emirates Airlines offers a risk-free policy where passengers are not required to pay any cancellation fee if the cancellation is done within the 24 hours time frame.
  • After 24 hours if the ticket is canceled then the passenger will have to pay a cancellation fee. As per the Emirates airlines a full refund is allowed on refundable tickets.

Emirates Cancellation Policy due to Covid-19

Emirates has undergone some changes in the Cancellation policy since the outbreak of the Covid pandemic. The policies are as follows:

  • During the Covid-19 outbreak, all the air tickets purchased will be fully refunded.
  • If the passengers want to reschedule the booking due to the outbreak, there will be no change in cost.
  • All the passengers are entitled to free cancellation even if the ticket is non-refundable.

Emirates Cancellation Policy for Refundable and Non-Refundable Tickets

If you have a refundable or non-refundable flight ticket, the cancellation policy depends on various circumstances:

  • When you cancel your refundable or non-refundable ticket within three days before the departure you have to pay the penalty for it.
  • If you have purchased a flexible or premium ticket then you will receive a full refund.
  • Emirates offers free cancellation until the end of the risk-free period.
  • If the cancellation occurs due to any natural calamity then you are eligible to receive compensation.

Emirates Cancellation Policy For Different Class

Emirates cancellation policy differs on the type of ticket you purchased, and the policy also depends on the cabin class. Follow are some of the relevant points :

Basic Economy Class

The Economy tickets of Emirates are non-refundable. Hence, if you are required to cancel your flight, then do consider purchasing a refundable ticket if there could be any such circumstances.

According to Emirates cancellation policy, special fares are offered occasionally and are normally the lowest fares. It means that if you cancel a special fare then you will not receive any refund aside from the refundable taxes and charges. 

Business Class

  • According to Emirates cancellation policy, Emirates allows you to make some changes in your reservation free of cost if you cancel the flight ticket within 24 hours of booking.
  • You are required to pay $200 as a cancellation fee if you cancel the flight after 24 hours.

First Class

  • In case of cancellation, refundable tickets will be fully compensated.
  • You have to pay a penalty if you make any changes to your reservation including canceling the service.

How to Get Compensation in case of Flight Delay or Cancellation?

  • If your flight got canceled due to bad weather then you are eligible to receive compensation for your ticket.
  • If your flight gets delayed for more than 4 hours then you are also eligible for the free-of-charge meals depending on the duration of your waiting time.
  • The airline will also offer alternate flights to you if the flight is delayed by 6 hours or either pay you full compensation for your ticket.

How to Cancel an Emirates Flight?

Now, without any hassles, you can cancel your Emirates flight by just visiting the official website. 

Cancel Flight Ticket Online

  • Go to the official website of Emirates Airlines.
  • After that, you need to log in to your registered account with Emirates Airlines.
  • Enter your Emirates login credentials.
  • Once you logged in, select the option “My Bookings”.
  • In the middle of the page after you see all the flights then select the flight which needs to be canceled.
  • Click on Proceed Button.
  • Select the option “Cancel Booking”

Cancel Flight Ticket Offline

  • Contact Emirates Reservation Department at +971 600 555 555 toll- free number. 
  • Convey the aviation executive that you want to cancel your Emirates tickets.
  • Check your air ticket refund options.
  • After that, select a payment method if you are required to pay a cancellation fee for Emirates flights.
  • After that, the airline will send a confirmation mail regarding the cancellation.

Emirates Cancellation Fee

The cancellation fee of Emirates for both international and domestic flights is different.. Following is the cancellation fee which is applicable if you cancel your Emirates flights before 24 hours of scheduled departure:

The cancellation fee for the Emirates flights will cost you in between $200 to $500 depending upon the area where you are traveling.

However, the passenger will be charged 30% of the ticket price as a cancellation fee if the booked flight is canceled between 44 and 31 days before the scheduled departure.

Emirates Refund Policy

  • The passenger is eligible to claim a full refund for a flexible or premium ticket.
  • After the 24 hours gets over, non-refundable tickets are not subject to any refund.
  • Refunds will be credited to the original mode of payment within ten days of cancellation.
  • If your flight is canceled due to any natural calamity, then you are eligible for a refund.

How to Get a Refund from Emirates?

There are two ways you can request a refund- online and offline.

Online Method

  • Visit the official website of Emirates Airlines.
  • Sign in to your account.
  • Select the ‘Manage My Booking’ option.
  • Enter your cancel booking information
  • Open your canceled ticket
  • Go to the bottom of the page, where you will find the ‘Refund’ option
  • Click on it and fill in all the required information 
  • Apply for a refund.

Offline Method

Following are the offline steps that will help you to apply for an Emirates Airlines refund:

  • First, you have to reach customer care by dialing 091670 03333 and choosing your preferred language.
  • After that, listen to the computerized voice.
  • The automated voice will give you the details of the ideal number, which you need to press and get connected with the live customer service representative.
  • Once you connect with its live representative, you need to provide the details of your canceled Emirates Airlines ticket.
  • Then, raise a request for a refund from Emirates Airlines.

Emirates Customer Support Number for Cancellation and Refund Policy

Emirates customer support number varies depending on the country you are calling from.

Following is a list of the important phone numbers required to cancel your Emirates flight:

  • Abuja, Nigeria:+23414609949
  • Algeria:+213982402791
  • Amman:+96264615222
  • Asuncion:+971600555555
  • Athens:+30 210 300 9955
  • Auckland:+64508364728
  • Baghdad:+9647830100001
  • Bahrain:+97316548989
  • Bali:+622129345555
  • Bangkok:+6627873387
  • Barcelona:+34912757792
  • Beijing:+4008822380
  • Beirut:+9611734500
  • Birmingham:+443448002777
  • Bogota:+5717458889
  • Boston:+18007773999
  • Bucharest:+40314035030
  • Buenos Aires:+541153551166
  • Cairo:+20233320555
  • Cape Town:+27103440608
  • Casablanca:+212522439900
  • Chennai:+919167003333
  • Chicago: +18007773999
  • Christchurch:+64508364728
  • Colombo:+94114704070
  • Dubai: +971600555555
  • Dallas:+18007773999
  • Damascus:+963119934
  • Edinburgh:+443448002777
  • Fort Lauderdale:+18007773999
  • Frankfurt:+4969945192000
  • Guanghazou:+4008822380
  • Helsinki:+358972519888
  • Houston:+18007773999
  • Los Angeles:+18007773999
  • Madrid:+34912757792
  • Paris:+33157324999
  • Zürich:+41844111555


  • How to receive a refund with a non-refundable ticket?

    To receive a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Can I cancel my Emirates flight and claim a refund?

    Yes, you can apply for a cancellation request for the flights booked through the official website of Emirates airlines, the Emirates call center or the airport counters. The cancellation would be applicable on all fares except the basic economy class where passengers are not eligible for a refund.

  • How much is the cancellation fee for Emirates?

    The Emirates flight cancellation fee is $200 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  • What are the best ways for Emirates refund requests?

    If you are willing to know the best way to raise an Emirates refund request then you can reach out to the official website of the airline or can communicate with its customer service executive anytime you want.

  • How to get a refund with a non-refundable ticket?

    In order to receive a refund for a non-refundable ticket, you must cancel your booking within a specific time. If you fail to meet the criteria then you will be charged a cancellation fee of up to $200.

  • Does Canceling a flight give you a refund?

    The refund policy of Emirates depends on the type of ticket you purchased. If the ticket meets all the requirements, you will receive an amount as a refund.

  • Can I cancel my Emirates reservation for free within 24 hours?

    If the passenger cancels his/her booking within 24 hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7days or more at the time of initiating the cancellation request.

  • Do I get a refund if my flight is canceled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    Emirates allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

  • Am I eligible to receive compensation from Emirates for a 2-hour flight delay?

    Yes, You are eligible to get compensation for a 2-hour delayed flight.

  • How do I know if my Emirates flight is refundable?

    You can check by visiting the official website of Emirates airlines and then the website will ask you to enter the ticket or document number. After that Emirates will display if you are eligible to receive a refund or not.

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