Qantas Airways Cancellation and Refund Policy

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About Qantas Airways

Flight booking might be an easy process. But have you ever thought about the scenarios when you have to cancel your flights? Obviously cancellation and other procedures will make you skeptical. Fortunately, to make it easier for the passengers, several airlines are constantly working to upgrade their policies. If you have booked a ticket with Qantas, then things would be easier for you. However, it’s best to take a full read of Qantas Airways cancellation and refund policy before planning to cancel your tickets. 

Qantas Airways(QF) is a major flag carrier airline of Australia and is headquartered in Sydney. It was founded in 1920, and is the third-oldest airline in the world which is still in operation. Furthermore, the airline has a primary hub at Sydney’s Kingsford Smith International Airport with secondary hubs at Melbourne Airport and Brisbane Airport. Additionally, it serves 85 destinations in different countries across the globe.

Qantas Cancellation Policy

Planning to cancel your Qantas(QF) flight? Don’t worry! With Qantas Airways you are fully covered. Whether it’s about canceling a flight right after booking or at the last minute, the airline has an optimum clause for all such cases. Not only is the Qantas cancellation policy seamless, but also ensures satisfactory and effortless experience to all the passengers. So, check out our guide to find in-depth information about cancellation and refund with Qantas.

Qantas 24 Hours Cancellation Policy

Fortunately, the Qantas 24 hours cancellation policy is applicable on all tickets. This means, if you cancel your flights within 24 hours of booking, you are eligible for full refund. However, it’s best that you check out the following points to avoid any chances of confusion. 

• If a Qantas flight is canceled within 24 hours of booking, then the airline will not charge any cancellation fee.
• To be eligible for the 24 hours cancellation policy, you must have booked your flights at least 7 days prior to the departure date. 
• After 24 hours from booking, a cancellation fee is charged, depending upon the type of the tickets.
• The policy is applied to both restricted and unlimited flight rates.

Qantas Cancellation Policy for Refundable and Non-Refundable Tickets

• All the passengers are entitled to a full refund until the risk-free period lasts.
• Passengers with non-refundable tickets, won’t receive any refund after the 24-hours risk-free period. 
• You will get a full refund with first class ticket fare, irrespective of refundable and non-refundable ticket. 
• A penalty will be charged, if you cancel your tickets 2-3 days or a few hours prior to the scheduled departure. 
• In case, if flight cancellation occurs due to uncertain natural calamities or due to the airline’s fault, then the passengers will receive full refund or an alternative flight for another day.

Qantas Cancellation Policy for Different Class

Qantas cancellation and refund policy varies differently depending upon the ticket fare and cabin class. For more relevant information, check out these points explaining the policy.

Economy Class

• The tickets in economy class are non-refundable except for the flex fare. Hence, it’s best to book a refundable ticket if there might be a chance that you will cancel your flight.
• If you cancel a non-refundable economy flight after the risk-free period, then a cancellation fee of $72 will be charged.

Premium Economy Class

• A Qantas premium economy ticket allows you to make changes to your tickets, provided that you make these changes within the risk-free period. However, after the 24-hours cancellation period, the cancellation fee will be charged.
• The cancellation fee applicable after 24 hours of booking will be $100-$300, as per the cancellation policy of Qantas Airlines.  

Business Class

• A Qantas flight ticket under business class allows you to make changes, irrespective of refundable and non-refundable tickets. However, a cancellation fee of $100-$400 will be charged after the 24-hour cancellation period.
• Cancellation fee depends on various factors, such as route, destination, and many more.

First Class

• As per Qantas cancellation policy, the first class ticket fare allows you to make changes without paying any extra cost even after the risk-free period, or if you miss your flight.
• All refundable tickets will be fully compensated. However, if the earlier paid fare is invalid for new tickets, you might be required to pay an extra amount. 

How to Get Compensation In Case of Flight Delay or Cancellation?

According to Qantas Airlines flight cancellation policy, if your flight gets delayed or canceled due to any natural calamities or because of the airline’s fault, then the passengers are entitled to get compensation depending upon the ticket type and other factors.

• Passengers are eligible for compensation when the flight is delayed due to the fault of the airline. 
• Depending on the type of ticket and distance, passengers can avail a monetary compensation of upto $650.  
• Passengers can contact the airline to get advised for the compensation eligibility and get an alternative flight if required.
• If the flight is delayed overnight and you require a place to stay for the night, then Qantas Airways(QF) provides checked-in passengers with hotel accommodation plus catering services and transfer to and from the hotel.

Monetary Compensation

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never Arrived	Distance
$134	$269	$269	$269	$269	All flights 1500 km or less
$215	$215	$431	$431	$431	International flights over 1500 km
$215	$215	$431	$431	$431	Non-international flights b/w 1500-3500 km
$323	$323	$323	$647	$647	Non-international flights over 3500 km

How to Cancel a Qantas Flight?

Qantas cancellation and refund policy allows you to cancel your flights seamlessly. You can cancel either by visiting the airline’s official website or by contacting the customer support / airport’s ticket office.  Here’s how you can cancel your Qantas flights:

Method 1- Cancel Online

• You can simply cancel your flights online from the airline’s official website.
• Open any web browser and visit Qantas website’s homepage. Then click on log in or sign up to move further.
• After logging in, add your ticket credentials to manage your booking. If you don’t have an account skip the sign up process and click over to visit the cancellation page.
• After getting on the cancellation page, click on the ‘change or cancel trip’ button.
• Select the passenger segment or flight you would like to cancel.
• Review Qantas cancellation policy once to avoid any chances of chaos. The next page will direct you to the ‘flight refund cancellation’ entitled by the airline.
• Click on ‘Confirm my cancellation’.
• You will receive a confirmation mail regarding the cancellation.

Method 2- Cancel Over Call

• In this method, you can make a call to customer support of the airline. The toll free number of Qantas is: +61 2 8222 2439. 
• If you have any queries regarding the cancellation or refund, you can raise a question in front of the agent.
• Tell the customer support executive, whether you want to make changes or cancel your flight.  
• The agent will ask you about the ticket related information, provided during the booking. Provide all relevant information to make the process easier.
• Choose a payment method if you have to pay a cancellation fee for Qantas flights.
• The airline will send a confirmation mail regarding the cancellation.

Method 3- Cancel at the Airport 

• If the online method doesn’t meet your expectations, you can simply make a visit to the airport from where you were to board the flight from.
• Next, head to the Qantas ticket office to talk about the cancellation procedure.
• In this way, you can converse face to face with the agent, ask about your queries and initiate flight cancellation. 
• The entitled refund will be credited back to the original source of payment made by the passengers.

Qantas Airways Cancellation Fee

The passengers are required to pay $70-$500 as cancellation fees if a flight is canceled after 24 hours of booking. The cancellation fee also depends on the fare regulations that apply to your booking. If your ticket is eligible for a refund, the airline will initiate the refundable amount within 10 days. The airline may also offer you a credit voucher, which will be valid for 365 days from cancellation. 

Qantas Refund Policy

• As per Qantas cancellation and refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking, irrespective of the ticket type.
• The refund will be generated back to the original source of the payment. 
• If cancellation is made within 24 hours then the refund will be credited within 7- 10 working days. However, passengers who purchased the ticket via cash or cheque need to wait for 20 to 25 business days.
• The non-refundable tickets are not eligible for any refund after the 24-hours risk-free period is over.
• Passengers who are affected by the flight cancellation due to severe weather conditions or government travel restrictions can claim a refund.
• If you cancel flights three or two days before the scheduled departure, then you are not eligible for refund even with refundable tickets. Instead, the airline has full authority to charge the complete ticket fare as penalty. 

How to Get Refund from Qantas?

There are two ways you can request for a refund- online and offline.

Online Method

• Visit Qantas’s official website.
• Enter your log-in information to sign-in to your account.
• Click the ‘Manage My Booking’ option.
• Enter your cancel booking information
• Open your canceled ticket
• Go to the bottom of the respective page, where you will find the ‘Refund’ option
• Click on it and refill all the required information and apply for the refund.

Offline Method

• Call Qantas’s customer support number based on your language and region
• Click on the correct button to talk with an agent
• Share the required information with Qantas’s expert agent
• Request for a refund

Customer Support Number for Cancellation & Refund Related Queries

There’s a different Qantas customer support number, depending upon the region. Check out the list of the important phone numbers required to cancel tickets or claim a refund.

FAQs