SWISS International Air Lines Cancellation and Refund Policy

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About SWISS International Air Lines

If you have a flight booked with SWISS Air Lines, which you need to cancel or it was canceled by the airline, then this article is going to be helpful. Here, we will discuss SWISS Air Lines cancellation and refund policy.

SWISS International Air Lines, in short SWISS, is a flag carrier of Switzerland. It is a subsidiary of Lufthansa Group as well as a member of Star Alliance. The airline operates scheduled service to 120 destinations in Europe, America, Asia, and Africa. Zurich Airport is its hub and Geneva Airport serves as its focus city.

SWISS Air Lines Cancellation & Refund Policy

We cancel a flight only when it is absolutely necessary. In some situations, the airline has to cancel or reschedule the flight. In both cases, passengers should know their rights to claim compensation. SWISS Air Lines understands how inconvenient it is for the passengers to go through the lengthy process of canceling a flight and claiming for a refund. Hence, it has simplified the entire process by providing a clear cancellation and refund policy.

SWISS Air Lines offers different fare types, each with their own specific cancellation and refund terms and conditions. Here is our complete guide.

  • Voluntary cancellation on medical grounds is allowed. The passenger must provide a valid medical certificate to claim a refund.
  • If the airline doesn’t allow you to cancel the flight, you can change the date or reschedule your flight for a different date and time by paying a minimal change fee amount.
  • If the flight is delayed for more than 2 hours, you can cancel and claim for a complete refund from the airline.
  • If the flight is canceled by SWISS Air Lines, it will rebook you on an alternate flight or compensate you.

SWISS Air Lines 24-Hour Cancellation Policy

  • All SWISS flight ticket holders can cancel their flight within 24-hours of booking without any penalty and they are eligible for complete refund, irrespective of their fare type.
  • If you cancel your SWISS flight outside the 24-hour window, you will be charged a cancellation fee depending on the arrival and departing airport.
  • Also, if you cancel your SWISS Air Lines flight within 24 hours of booking, you are eligible for a full refund if your flight’s departure is at least 7 days later than the time of booking.
  • The SWISS Air Lines 24- hour cancellation policy is applicable to only flight tickets booked directly through SWISS Airlines. If you have booked with a third-party agent, you need to contact them.

Cancellation Policy for Refundable & Non-Refundable Ticket

The airline’s cancellation policy depends on various factors, including the fare type and route. A passenger may be eligible for a complete or partial refund, if the cancellation is either done within the 24-hour window or the airline cancels the flight. Hence, it is always wise to know the policies beforehand.

  • If you cancel the ticket within 24 hours, you are eligible for a complete refund, and you do not have to pay any cancellation fee, irrespective of the type of ticket as long as the departure date is at least seven days later.
  • If the airline cancels the flight or denies boarding to a passenger or changes the schedules, which causes the passenger to miss a connecting flight or any kind of inconvenience, then the airline is liable to provide compensation to the affected passenger(s) irrespective of the airfare.
  • Non-refundable tickets will not be entertained with any kind of compensation after the 24 hours risk-free period.
  • Both refundable and non-refundable ticket holders are liable to pay a cancellation fee.

How To Get Compensation in Case of Flight Delay or Cancellation

If your flight has been canceled or delayed for a long period of time, or you are denied boarding, you are entitled to certain rights under EU regulation 261/2004.

  • It applies to passengers departing from Switzerland or an EU airport or arriving in Switzerland or an EU airport.
  • It is applicable to only the passengers with confirmed reservation.
  • It is also applicable if the passenger has checked-in before the indicated last check-in time. It is not valid for canceled flights.

In case of overbooking due to which a passenger is denied boarding, the airline offers monetary compensation that depends on various factors under SWISS Air Lines cancellation and refund policy.

  • The passenger receives € 250 as compensation, if they are denied boarding on a flight which travels up to 1500 km.
  • For flights between 1500-3000 km, and for flights within Europe of more than 1500 km, the amount will be € 400.
  • For flights of more than 1500 km, the compensable amount will be € 600.
  • You will not be eligible for any compensation if you are denied boarding for health or safety reasons or your travel documents are missing or insufficient.

How to Cancel SWISS Air Lines Flight

You can easily cancel your SWISS Air Lines flight by simply visiting the airline’s official website or at the airport’s ticket counter. The airline will charge € 100 to € 350 depending on the domestic and international flights canceled after 24 hours of booking. To learn how to cancel your booking, read below:

Cancel Flight Ticket Online

  • Visit SWISS Air Lines site and Log in with your credentials
  • Click on ‘Manage Booking’, where you can see your reservation
  • Enter the confirmation number and the passenger’s name
  • Click on the booking that you need to cancel
  • Click on cancellation button and confirm cancellation
  • Once the airline approves your cancellation, you will receive a confirmation mail from the airline

Cancel Flight Ticket Offline

  • For offline cancellation, call on SWISS AirLines phone number +1 (516) 738 4422
  • When you connect with a SWISS AirLines customer representative, provide them with all vital information.
  • Once you provide all the details, the representative will evaluate your eligibility for cancellation and refund.
  • If you are eligible, your flight will be canceled quickly and the refund will be initiated (if eligible).

SWISS Air Lines Cancellation Fee

As per SWISS Air Lines cancellation policy, the amount charged by SWISS Air Lines as cancellation fee is subject to various circumstances, including the type of ticket purchased and the departing and arriving airports.

  • Flex ticket holders can cancel or make changes in their reservation without incurring any additional fee.
  • If Standard ticket holders cancel or make changes in their reservation, they have to pay between € 100 to € 250 as cancellation or change fee, depending on the route and cancellation fee.
  • Economy ticket holders are charged between € 150 to € 350 as cancellation or change fee.

SWISS Air Lines Refund Policy

Under SWISS Air Lines refund policy, a complete refund is possible under the below circumstances:

  • If you have a refundable ticket, then the airline will provide a complete refund for the unused part of the ticket.
  • If the airline cancels your flight without providing any alternate flight, then you will receive a complete refund for the unused part.
  • You will be eligible for a refund if the scheduled departure time at your departure airport is brought forward by more than an hour or delayed by at least two hours.
  • The actual arrival time is delayed by two hours.
  • The actual departure time is changed on the current day or the following day by more than five hours, in case of short-term flight disruptions.

SWISS AirLines Customer Support Number

SWISS AirLines customer support number varies depending on the region you are calling from. Here is a list of the important phone numbers required to cancel your SWISS AirLines flight or claim a refund.

  • For flight to / from / within Switzerland: +41 848 700 700
  • For flight to / from / within the USA: +1 833 626 0737
  • For flight to / from / within the UK: +44 345 601 0956
  • For flight to / from / within Spain: +34 930 22 80 27


  • How can I cancel my SWISS flight?

    You can either cancel your SWISS flight online directly at the airline’s website or by calling the airline’s customer support number.

  • What is the cancellation policy of SWISS Air?

    Passengers with valid SWISS Air tickets are eligible to cancel their SWISS flight at least two hours prior to the scheduled departure. However, the eligibility to claim compensation depends on fare type, routes, and time of booking and cancellation.

  • Can I get a full refund from SWISS Air?

    You can claim a complete refund from SWISS Air if you cancel your flight within 24-hours of booking, or you have a refundable ticket, or the airline cancels your flight or denies you boarding.

  • What is the penalty for cancellation of a flight ticket?

    SWISS Air levies a charge of € 100 to € 350 as cancellation fee, in case a passenger cancels the flight outside the 24-hour window.

  • How do I know if my flight is refundable?

    If you want to book a refundable ticket, set a filter for refundable flight results while searching for a flight online. You can also check on your reservation page to confirm if the ticket is refundable or non-refundable.

  • What is the 24-hour SWISS AirLines rule?

    According to SWISS Airlines 24-hour cancellation policy, passengers can cancel their flight free of cost and also receive a complete refund, if they cancel the flight within 24-hours of booking and the departure date is at least seven days later at the time of booking.

  • How long does it take to get a refund when you cancel a flight?

    It takes around seven to ten business days to receive a refund, when you cancel a flight. The duration also varies from airline to airline.

  • What happens when I don’t cancel my flight?

    If you don’t cancel your flight and don’t show up at the airport to board the flight, the airline will consider you as a ‘No Show’. You will not receive any refund for it.

  • Is it better to cancel a flight or miss it?

    If you are sure you cannot board the flight on the date of departure, it is better to cancel the flight than becoming a ‘No Show’. The chances of getting a refund is higher when you cancel a flight.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

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