Avianca Ecuador Airlines

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About Avianca Ecuador Airlines

Avianca Ecuador(2K) is a major flag carrier airline of Ecuador and is headquartered in Quito. In addition, the primary hub for operating Avianca Ecuador flights is at Mariscal Sucre International Airport in the Quito metropolitan area and secondary hub at José Joaquín de Olmedo International Airport in Guayaquil. Avianca Ecuador Airlines is an affiliate member of Star Alliance Group and operates in 37 destinations in Central, South, and North America.


The fleet size of Avianca Ecuador is 6 and consists of narrow-body aircraft made completely out of Airbus. Let’s find out the list of aircrafts employed for Avianca Ecuador Airlines(2K):

AircraftIn Fleet
Airbus A320-2006

Avianca Ecuador Flight Details

Flights Per WeekMost Popular Destination
8964Mariscal Sucre International Airport(UIO)
OriginDestinationDeparture DateBest Price
Medellin(MDE)Bogota(BOG)Apr 06, 2022USD 239
Cali(CLO)Quito(UIO)Mar 22, 2022USD 112 
Bogota(BOG)New York(JFK)May 15, 2022USD 322 
Los Angeles(LAX)Medellin(MDE)May 22, 2022USD 455
Boston(BOS)Quito(UIO)Sep 03, 2022USD 296
San Jose(SJO)Las Vegas(LAS)Jul 30, 2022USD 303 
Miami(MIA)Quito(UIO)Jun 16, 2022USD 527 
Las Vegas(LAS)São Paulo(GRU)Oct 13, 2022USD 457 
Boston(BOS)Guayaquil(GYE)Oct 18, 2022USD 366
New York(JFK)Quito(UIO)Mar 26, 2022USD 212 

Top Airports Served by Avianca Ecuador Airlines

  • Bogotá El Dorado Airport (BOG)
  • Medellín Jose Maria Cordova Intl Airport (MDE)
  • Cali Alfonso B. Aragon Intl Airport (CLO)
  • Cartagena Rafael Nunez Airport (CTG)
  • Barranquilla E Cortissoz Airport (BAQ)
  • Bucaramanga Palo Negro Airport (BGA)
  • Pereira Matecana Airport (PEI)
  • Santa Marta Simon Bolivar Airport (SMR)
  • Cucuta Camilo Daza Airport (CUC)
  • Miami International Airport (MIA)
  • Montería S. Jerónimo Airport (MTR)
  • New York John F Kennedy Intl Airport (JFK)
  • San Andres Island Airport (ADZ)
  • Pasto Antonio Nariño Airport (PSO)
  • Madrid Barajas Airport (MAD)

Avianca Ecuador Airlines Policies & Services

Cancellation Policy

The Avianca Ecuador cancellation policy is flexible and aims to provide a seamless journey to all the passengers. The policy counters all cases of chaos entitled with flight cancellation and refund. Moreover, here are some facts explaining the policy:

  • The passengers are eligible to cancel their Avianca Ecuador flights only if the booking is made from the official website, customer support or concerned airport counters.
  • If you have booked your Avianca Ecuador Airlines(2k) flights from a third-party agency, then contact their customer support for more information about the refund policy.
  • If the flight is canceled within 24 hours of reservation, then Avianca  Ecuador will not charge any cancellation fee, irrespective of refundable or nonrefundable ticket. 
  • The amount of cancellation fee depends on the flight route, destination and many more factors.
  • The Avianca  Ecuador flight cancellation policy is applicable to both business and economic class.

Refund Policy

  • As per Avianca Ecuador Airlines(LR) flight cancellation refund policy the passenger is eligible for refund if the flight is canceled within 24 hours from booking. The refund will be generated back to the original source of the payment. 
  • If cancellation is made within 24 hours then the refund will be credited within 7-10 working days. And , in case the payment is delayed, you can get in touch with the airline’s customer support.
  • Passengers who are affected by the Avianca Ecuador flight cancellation due to severe weather conditions or government travel restrictions can claim a full refund.

Baggage Policy

The baggage policy of Avianca Ecuador Airlines (2K) allows one piece of carry-on baggage and one personal item bag for all the classes with a maximum weight of 17 lbs. Moreover, the 3 dimensions of wheeled or non-wheeled bags should not exceed 

55 cm x 35 cm x 25 cm.

Note- The personal item bag is considered as the handbag, laptop bag or suitcase.

Checked Baggage Allowance

Baggage Allowance for Domestic flights within Ecuador
Cabin Class/ FlightBaggage allowance
Business Class70lbs
Economy Class50lbs
Baggage Allowance for flights to and from USA and Central America
Cabin Class/ FlightNo. of pieces allowedBaggage AllowanceMaximum size
Business Class1 piece70lbs62 inches
Economy Class1 piece50lbs62 inches
Baggage Allowance for flights to and from South America
Cabin Class/ FlightNo. of pieces allowedBaggage AllowanceMaximum size
Business Class1 piece70lbs62 inches
Economy Class1 piece50lbs62 inches
Baggage Allowance for flights to and from Europe
Cabin Class/ FlightNo. of pieces allowedBaggage AllowanceMaximum size
Business Class1 piece70lbs62 inches
Economy Class1 piece50lbs62 inches
Carry on baggage for infants
  • Avianca Ecuador Airlines(2K) will transport your infant’s child seat and stroller free of cost under checked baggage. A diaper bag will be counted under the parent’s carry-on limit.
  • The airlines also recommend the use of car seats to optimize your child’s safety as per the Federation Aviation Administration.

Carry on pets

  • Avianca Ecuador Airlines allows pets such as dogs, cats, and small birds  only on the aircrafts but space for their travel is subject to availability. Hence, for a smooth travel with your beloved pet you must reserve a seat well before your scheduled departure.
  • If your tickets are booked with a third party, then make reservations for your pet with the concerned party only.

Booking Fee

The booking fee for Avianca Ecuador scheduled flights is charged on flight bookings via the website. However, none at the airport or via third-party agencies.

Check-in and verification

  • Avianca  Ecuador Airlines(2K) offers you an online check-in option where you can check your flight departure terminal, print out your boarding pass and e-ticket from the comfort of your home. 
  • The web check-in opens up 24 hours prior to your departure date. The web check-in rules for this airline are varied by airports and countries. 
  • Moreover, you can also print your boarding pass at the offline check-in kiosk counter, no later than 45 minutes prior scheduled departure.

Baggage Check-in

After the self-check-in procedure, you are required to get your baggage checked at the baggage counter no earlier than 6 hours and no later than 45 minutes before scheduled departure.

In-flight Entertainment

  • Traveling via Avianca Ecuador Airlines(2K) provides you a whole package of entertainment. However, it is only available for flights longer than 3 hours. 
  • The Avianca Ecuador aircrafts are covered with seatback screens and wi-fi access to make your journey impeccable. You can watch your favorite movie, or listen to music for an incredible journey.

Avianca Ecuador Meal Policy

  • Avianca Ecuador flights provides in-flight meals only on some flights. The meals such as pre-packed snacks and drinks are available according to your flight duration and your cabin class. 
  • In-flight meals are not provided on domestic flights; however, water is provided on request

Customer Support

Passengers utilizing Avianca Ecuador flights can call on their customer support number 8000 95-3434 or visit for any other queries.


  • Can I cancel my Avianca Ecuador Airlines Airlines flight?

    Yes, You can easily initiate a cancellation request for the flight booked via Avianca  Ecuador, Avianca  Ecuador Airlines Call Center, or airport counters within 24 hours from the purchase. The cancellation would be applicable only on the eligible Avianca  Ecuador Airlines flights canceled within the allowed time span.

  • Can I cancel my Avianca Ecuador Airlines reservation for free within 24hours?

    If the passenger cancels his/her booking within 24hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more at the time of initiating the cancellation request.

  • How much does Avianca Ecuador Airlines charge for flight cancellation?

    The Avianca  Ecuador Airlines(LR) flight cancellation fee is $100 to $400 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  • How to get a refund with a non-refundable ticket?

    As per Avianca  Ecuador Airlines(LR) cancellation policy, to get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • How long will it take to get the refund?

    The refund is usually initiated within 7-10 working days of Avianca Ecuador flight cancellation.

  • Do I get a refund if my flight is canceled?

    You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    Avianca  Ecuador Airlines flight cancellation policy allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

  • Does Avianca Ecuador provide wheelchair service to specially-abled passengers?

    Yes, Avianca Ecuador Airlines(2K) offers mobility aid services from the check-in counters at your departing airport.

  • Do I need to show any documents while flying with Avianca Ecuador?

    For international passengers, visas, passports, and other necessary documents will be required as per the Government guidelines for Avianca Ecuador flights.

  • Is it safe to travel with Avianca Ecuador during Covid-19?

    Avianca Ecuador Airlines(2K) strictly takes all the necessary measures and follows the Covid-19 guidelines to ensure a safe journey for each passenger. From sanitizing the aircraft after each journey to providing a PPE kit and checking the temperature of each passenger, Avianca Ecuador ensures safe travel.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Can I bring my own food?

    Yes, you can bring your own food. However, the container should be sealed perfectly.

  • Does Avianca Ecuador provide in-flight dining?

    Avianca Ecuador Airlines(2K) provides complimentary food and beverages on some flights, depending on the duration of the journey.

  • Can I fly when I am pregnant?

    Pregnant passengers need to show the medical certificate which should not be 5 days before scheduled flight departure. The medical certificate must state that the passenger is fit to travel.

  • How much does Avianca Ecuador charge for flight cancellation?

    If you cancel your Avianca Ecuador flights within 24 hours from your departure date then a nominal fee of 100$ to 400$ will be charged. However, after a 24 hours time frame, a fee of 100$ to 500$ will be charged as per Avianca Ecuador flight cancellation policy.

  • Where can I check my Avianca Ecuador flight status?

    You can simply visit the official website of Avianca Ecuador Airlines(2K). There you can navigate to the Online check-in box, type your booking id or ticket number and your last name to get all the necessary updates.

  • Does Avianca Ecuador Airlines allow pets on flights?

    Yes, you can travel seamlessly with your beloved dog or cat on Avianca Ecuador flights. However, to learn more about the flying with pets guidelines you are advised to visit the official website of Avianca Ecuador Airlines(2K).

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