Delta Air Lines Cancellation and Refund Policy

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About Delta Airlines

If your travel plans change, you can always have the option to cancel the flight. However, the policy varies from airline to airline, and it is always better to have a clear understanding of such policies. If you have booked a Delta flight, your guide to Delta Air Lines cancellation and refund policy is. Delta Air Lines is one of the major airlines and legacy carriers of the United States, founded in 1925 as Huff Daland Dusters. Delta is headquartered in Atlanta, Georgia and operates 5,400 flights daily, covering 325 destinations. In 52 countries on six destinations.

Delta Air Lines Cancellation Policy

If you have purchased a refundable Delta flight ticket, then the provisions are quite simple. With Delta, you can cancel your refundable ticket at any moment before the scheduled departure or modify your travel plans.

Furthermore, to make the cancellation process simple and less burdening, Delta has eliminated change fees for tickets (excluding Basic Economy) originating from North America to anywhere in the world. Moreover, if your ticket doesn’t have the flexibility of change fees, you can change your trip’s date, time, or location prior to the scheduled departure.

Delta Air Lines 24-hour Cancellation Policy

You will be eligible for Delta 24-hour risk-free cancellation if you book a Delta flight directly from Delta.com or the Fly Delta app. With the e-ticket, you will have 24-hours to cancel your trip without paying any additional fee. The policy applies to all tickets, including non-refundable and Basic Economy. However, it is advisable to understand the following points before canceling your flight:

  • If the flight is canceled within 24 hours of reservation, the airline will not charge any cancellation fee.
  • Also, if you cancel your Delta (DL) flight within 24hours of booking, you are eligible for a full refund if your flight’s departure is at least 7 days later than the time of booking.
  • Delta (DL) has eliminated the cancellation fee for all international and domestic flights, irrespective of class.
  • The 24-hour risk-free cancellation will not be applicable if the ticket is purchased from a third-party agent.
  • The policy does not apply to tickets issued for travel originating in Mexico. For tickets originating from Korea will be refunded after deducting the cancellation charge. The cancellation charge will be 164 for tickets issued for travel originating in Europe. And the cancellation charge will be USD 199 if the ticket is issued for travel originating in Africa, the Middle East, and India.

Delta Air Lines Cancellation Policy due to Covid-19

Due to the Coronavirus outbreak, Delta Air Lines (DL) flight cancellation policy has undergone specific changes. The policy offers additional relaxation to passengers during the Covid-19 travel waiver period, which expired on April 30, 2021. The amendments are as follows:

  • If you purchased your ticket on or before 30th April 2021
    You can cancel your flight anytime before the scheduled departure.
    You must travel any time up to 31st December 2022.
    You will receive an e-credit for the full value of your ticket if you cancel your flight.
    You must use your e-credit to rebook a new flight before 31st December 2022.
  • Suppose you have purchased a Basic Economy ticket after 30th April 2021 with a travel date of 2022. In that case, you cannot cancel, claim a refund, or change the itinerary outside of the 24-hour cancellation window.

Delta Air Lines Cancellation Policy for Refundable and Non-Refundable Tickets

Whether you have a refundable or non-refundable flight ticket, the cancellation policy depends on various circumstances. Here is a list:

  • In some cases, a cancellation charge is deducted from the cost of your non-refundable flight ticket. The remaining value is provided as an e-credit, which you can use in the future to purchase a new Delta flight ticket.
  • To claim a refund for canceling a refundable ticket, visit My Trip on Delta’s official website. The refund will be credited to the original payment method within 7-10 business days.
  • To get a complete refund of your Premium, you must cancel the ticket within 15 days of your plan purchase. Premiums are non-refundable after this period.
  • Cancellation fees are not applicable for some circumstances:
    Delta tickets Main Cabin and above for travel within the US, Puerto Rico, and USVI.
    Delta tickets Main Cabin and above for travel originating from North America to anywhere
    Delta tickets Main Cabin and above for travel between the Caribbean and the U.S or Mexico
    Basic Economy tickets are excluded
  • The cancellation charge for a domestic ticket is USD 200, while for international tickets, the fee ranges between USD 200-USD 500.

Delta Air Lines Cancellation Policy For Different Class

Delta’s cancellation policy varies on the type of ticket you purchased, and the policy also depends on the cabin class. Take a look at the below points to find relevant information:

Premium Economy, Main Cabin

  • To get a complete refund of your Premium, you must cancel the ticket within 15 days of your plan purchase. Premiums are non-refundable after this period.
  • It is refundable and can be canceled for free of charge if the cancellation is made within 24-hours of booking.
  • After the expiration of 24-hour, you will not receive any refund and have to pay a penalty.

Delta Comfort, First Class, Delta Premium Select and Delta One

  • The passengers of these classes are entitled to cancel their flight anytime and in some circumstances can claim a complete or partial refund.
  • You can make changes in your itinerary and modify the date of travel.

How to Get Compensation in case of Flight Delay or Cancellation?

Airlines do not cancel their flights unless there is a strong reason behind it. Several factors like technical glitches, natural calamities, or government orders can push an airline to cancel its flight. In such cases, Delta (DL) takes full responsibility and compensates the affected passengers.

  • In case of flight cancellation by the airline, the compensation remains the same for both domestic and international flights.
  • The compensation depends on the number of hours delayed and the number of miles.
  • In case of a flight delay of more than 2 hours, Delta provides the passengers with meals, accommodation, transportation, alternative service, or a sometimes complete refund.
  • If Delta fails to provide you with the above-mentioned services, and therefore you incur extra expenses, in that case, the airline will reimburse you for the same only after you provide them with the necessary documents.
  • The affected passenger will receive a compensation of around USD 288 if the canceled flight covers a distance of up to 1500km.
  • The affected passenger will receive a compensation of around USD 458 if the canceled flight covers a distance between 1500km-3000 km.
  • The affected passenger will receive a compensation of around USD 694 if the canceled flight covers a distance of more than 3,500 km.

How to Cancel a Delta Airlines Flight?

You can easily cancel your Delta flight by simply visiting the airline’s official website or at the airport’s ticket counter. The airline will charge USD 0 to USD 500 depending on the domestic and international flights canceled after 24 hours of booking. To learn how to cancel your booking, read below:

Cancel Flight Online

  • Go to the official website of Delta
  • Log in with your details and select My Trips
  • A page of ‘Cancel your Flight will appear on your screen. Click on ‘Cancel a Flight’
  • The page ‘Find your trip’ will pop-up, where you have to mention the passenger’s first name, last name, and confirmation number and then click on Find my trip.
  • Select your trip and click on ‘Cancel’.
  • You will receive a confirmation mail regarding the cancellation.

Cancel Flight Ticket Offline

  • You can either visit the Delta counter at the airport or call +1 800 221 1212.
  • If you have called the airline’s customer support number, select the language that suits you the best.
  • Provide the required information asked by the agent (user name, ticket number, arrival city, and other information to verify your identity).
  • Choose the trip you want to cancel.
  • Choose a payment method if you have to pay a cancellation fee for Delta flights.
  • The airline will send a confirmation mail regarding the cancellation.

Delta Air Lines Cancellation Fee

For Delta Air Lines, the destination determines the cancellation fee. The cancellation fee also depends on the pricing regulations that apply to your booking. If your ticket is eligible for a refund, the airline will initiate the refundable amount within 7-10 days.

  • The passengers are required to pay USD 200 for a domestic ticket if they cancel the flight after 24 hours of booking.
  • The cancellation fee for international flights ranges between USD 200-USD 500.
  • If you cancel an Award Ticket irrespective of its class or destination, then you are required to pay USD 150 as a cancellation charge. However, you will receive a complete reimbursement from your SkyMiles. Also, you do not need to pay any cancellation fee, if you are a SkyMile Platinum or Diamond Medallion member.

Delta Air Line Refund Policy

  • The passenger is entitled to a complete refund if the ticket is refundable.
  • You will get a complete refund if you cancel the ticket within 24 hours from the time of booking.
  • Non-refundable tickets are not subject to any refund after the 24 hours gets over.
  • The refund will be credited to the source of payment within ten days of cancellation.
  • You must pay a certain amount as cancellation fee if your ticket is non-refundable and you canceled the flight after 24 hours of booking.

How to Get Refund from Delta?

There are two ways you can request for a refund- online and offline.

Online Method

  • Cancel the ticket prior to your departure
  • Visit the official website of Delta and go to Find Your Trip or Log in
  • Click on my Trips and select the flight you want to cancel
  • Click on Modify Flight
  • Click on Start Flight Cancellation
  • Cancel your trip
  • To continue with the refund request, click on the ‘refund’ button.
  • You will receive a confirmation mail

Offline Method

  • Call the airline’s customer support number based on your language and region
  • Click on the correct button to talk with an agent
  • Share the required information with Delta’s expert agent
  • Request for a refund

Delta Air Lines Customer Support Number for Cancellation and Refund Policy

Delta Air Lines customer support number varies depending on the region you are calling from. Here is a list of the important phone numbers required to cancel your Delta flight or claim a refund.

Country / CityCustomer Support Number
The United States+1 800 221 1212
Brazil+55 800 761 0035
Dominican Republic+1 809 200 9191
Mexico+52 800 266 0046
Spain+3 491 375 4146
United Kingdom+44 207 660 0767

FAQs

  • Can I cancel my Delta (DL) flight and get a refund?

    Yes, You can easily initiate a cancellation request for the flight booked via https://www.delta.com/, Delta (DL) Call Center, or airport counters. The cancellation would be applicable on all fares except for Basic and Classic fares, where passengers are not eligible for a refund.

  • How much is the cancellation fee for Delta (DL)?

    The Delta (DL) flight cancellation fee is USD 200-USD 500 and would be applicable after 24 hours from the date of booking. However, your eligibility criteria for a refund or credit voucher depends on the fare rules applied to your flight booking.

  • Does Canceling a flight give you a refund?

    The refund policy of Delta (DL) depends on the type of ticket you purchased. If the ticket meets all the requirements, you will receive an amount as refund.

  • Can I cancel my Delta (DL) reservation for free within 24hours?

    If the passenger cancels his/her booking within 24hours from the date of purchase, they do not have to incur any cancellation fee. However, the departure date must be 7days or more at the time of initiating the cancellation request.

  • Can I get my refund at one of your ticket offices?

    Yes, you can visit Delta’s office at one of its locations.

  • I have applied for a refund. How do I check the status of my refund request?

    You can check the status online or call Delta’s customer support executive for further enquiry.
    To call within the US and Canada 800 847 0578
    To call within Atlanta, Georgia or outside of the US and Canada 404 715 5417

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. If the passenger fails to initiate the flight booking cancellation within the allotted time frame, then the airline may charge the total ticket fare as a cancellation fee.

  • Do I get a refund if my flight is canceled?

     You are eligible for a refund if the airline fails to provide flight service. However, the refund amount depends on cancellation, destination, technical glitch, and many other reasons.

  • Can I make a cancellation request on the day of departure?

    Delta (DL) allows you to cancel your booking on the same day of departure except for Basic Economy tickets. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

  • What are the easiest ways to cancel my Delta (DL) flight ticket?

    You can easily cancel your Delta (DL) flight by visiting the official website of the airline. You can also call the customer support number or visit the airline counter at the airport.

  • Is it possible to make flight changes on Delta (DL)?

    Yes, Delta (DL) allows its passengers to make changes in their bookings easily.

  • What will I do if Delta (DL) cancels my flight?

    In case Delta (DL) cancels your flight or denies you boarding, the airline compensates for the inconvenience.

  • Is it cheaper to cancel or change Delta flights?

    The charges for canceling or rescheduling your itinerary with any Delta flights are almost the same. You can pick the one that suits you the best.

  •  Can I reschedule my Delta flight?

    Once you complete the cancelation process of your previous booked service, you can rebook a new flight any time you want.

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