Finnair Cancellation And Refund Policy

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About Finnair

Cancelling flights and repeated follow ups for refund can be exhausting for anyone. On top of that, if you are not well-aware about the nitty-gritty of the policies then you are at a risk of losing money entirely too. Hence, it’s always better to know about the cancellation and refund policy of the airlines you are flying with. In this case, we have a comprehensive Finnair cancellation and refund policy at your service. This guide will ensure that you don’t lose any of your money in future under any circumstances. 

Finnair is the national flag carrier of “The Land of a Thousand Lakes” Finland. With its headquarter in Vantaa, it operates from the ground of Helsinki Airport. Currently operating with 79 fleets on 116 destinations over 35 countries in Asia, Europe, North America. The Airlines is also a member of Oneworld alliance group which is the third biggest airlines alliance in the world. 

Finnair Cancellation Policy

First off, it’s hard to cancel a flight without paying cancellation fees and secondly, it’s equally hard to get a refund against that. That’s why you need a Finnair cancellation policy to understand the technicalities of cancellation policies. The airline allows you to cancel your flight without any hassle and later on you can simply fill a form requesting for refund against your flight. However, there are some rules and regulations that you adhere to be eligible for refund and cancellation. 

Finnair 24-Hours Cancellation Policy 

  • Finnair allows you to cancel the booking within 24 hours of making the reservation. In this case, you can avoid paying any cancellation charges. 
  • You can cancel your flight within 24 hours, you are eligible to receive a full refund irrespective of the ticket you have purchased.  

Finnair Cancellation for Refundable and Non-Refundable Ticket 

  • As per Finnair cancellation policy, in case of non-refundable tickets, the airline allows you to change or cancel the reservation but you will not be able to receive any refund against that. In case, if there is a requirement to change the flight then you may have to pay additional change fee in order to change the flight. 
  • In case of refundable tickets, you can cancel them anytime seven-days before departure to receive full-refund. 
  • Against your non-refundable ticket, you will receive travel credit or travel vouchers which can be used in the next booking for a non-refundable flight. The validity of these travel vouchers lasts up to one year from the date of issuance. 
  • According to Finnair cancellation and refund policy, if you are cancelling your booking through any award flight, then you are eligible to cancel the same and the award flight will be deposited into your account for future travel. 
  • If you are cancelling your ticket before a few hours and the reservation has been made within the time of seven days before departure, then you will likely have to pay the additional cancellation fee.
  • Finnair has particular cancellation fees for both domestic and international flights. The prices of cancellation can range from $100- $500 depending on the distance from the departure to the destination. 
  • In case, if you are cancelling the flight within 24-hours before the scheduled departure, then as per Finnair cancellation policy, you will have to pay a cancellation fee ranging from $100- $400. 

Finnair Cancellation Policy for Different Class

Economy Class

Finnair offers three different categories within Economy. The category includes- Light, Classic and Flex.  

  • For Economy Light, if you have made a booking in this class and due to unavoidable circumstances you have to cancel the reservation, then in that case, the airlines will not provide you any refunds and you likely have to pay cancellation charges against the fare. 
  • For Economy Classic tickets, the airlines will provide refunds for a fee only for flights originating from Japan. 
  • For Economy Flex tickets, the airlines will provide full-refund against your flight fare according to Finnair refund policy. 

Premium Class 

Finnair offers premium economy class to customers which comes with better amenities than economy class. The cancellation and refund of premium economy depends on the type of fare that you have purchased : Light, Classic, Flex. 

  • For Premium Light tickets, the airline does not offer any refund in this class.  
  • For Premium Classic tickets, the airlines will provide refunds for a fee only for flights originating from Japan. 
  • For Premium Flex tickets, the airlines will provide full-refund against the fare purchased. 

Business Class 

This fare is the most premium class offered by the airlines. The business class is full-furnished by the latest amenities to maximise the experience of travel onboard. As per Finnair Cancellation and Refund Policy, the airline allows its customers to cancel and receive refunds in business class. However, the refund in business class also depends on the fare you have purchased which includes : Light, Classic, Flex. 

  • In Business Class Light, Finnair does not provide any refund. 
  • In Business Classic, the airlines will provide refunds for a fee only for flights originating from Japan.
  • In Business Flex,  the airlines will provide full-refund against the fare purchased. 

Finnair Compensation for Delay or Cancellation 

There are certain criteria for customers before requesting a compensation refund. Under EU261, airlines have to offer delay compensation if the delay exceeds three hours and the reason for delay was under airlines control like technical glitch or scheduling mishap. As per Finnair refund policy, the value of delayed flight compensation is derived from flight’s distance. 

Delay Compensation 

  • For flights flying less than 1,500 km, you are eligible to receive €250. 
  • For flights flying between 1,500 km to 3,500, you are eligible to receive compensation of  €400. 
  • For flights flying beyond 3,500km, you are eligible to receive maximum compensation of €600. 

Cancellation Compensation 

According to Finnair Cancellation Policy, if the airline cancels your flight without a minimum notice period of 14 days, then you are eligible to receive a refund or alternate flight. However, the airline does not provide any refund in case the delay or cancellation were out of the airline’s control like extreme weather conditions as per Finnair cancellation and refund policy. 

  • For flights flying less than 1,500 km, you are eligible to receive €250. 
  • For flights flying between 1,500 km to 3,500, you are eligible to receive compensation of  €400. 
  • For flights flying beyond 3,500km, you are eligible to receive maximum compensation of €600. 

Finnair Cancellation Fee 

  • If you cancel a Finnair flight outside the 24-hour free cancellation policy, the airline will charge you a cancellation fee. The fee depends on the fare type, time of the cancellation, and the route. 
  • If you are cancelling a non-refundable ticket with Finnair then you won’t receive any refunds for the purchase as per Finnair cancellation policy. It should be kept in mind that non-refundable tickets are relatively cheaper than refundable tickets due to their flexibility. 
  • Furthermore, the cancellation fee depends on the type of fare you have chosen.  

How to Cancel Finnair Flight? 

You can cancel a Finnair flight both online and offline. For online cancellation, you need to visit the official website of the airline and for offline cancellation, you can contact the airline over a phone call.

Online Method

  • Visit the official website of the Finnair Airlines. Enter your credentials and login to your account.  
  • Click on Manage option in the dashboard to cancel Finnair flights.
  • Retrieve your booking details by entering your booking reference number and last name to cancel Finnair Flight.  
  • After retrieving your reservation details, click on cancel flights and follow the prompts on the screen. 
  • Lastly, click on continue and proceed to cancel the booking. 

Offline Method 

  • You can either visit the Finnair counter at the airport or call 1800 102 1233.
  • If you have called Finnair customer support number, select the language that suits you the best.
  • Provide the required information asked by the agent (user name, ticket number, arrival city, and other information to verify your identity).
  • Choose the trip you want to cancel.
  • Choose a payment method if you have to pay a cancellation fee 
  • Lastly, the airline will send a confirmation mail regarding the cancellation.

Finnair Refund Policy

The Finnair Refund Policy ensures flexibility and convenience for its passengers. If a flight has been cancelled or delayed, then the airline offers options to refunds or choose alternate flights to its customer.  Passengers can request for full refund on their cancelled ticket and Finnair will process the ticket refund in the designated time. 

The major highlights of Refund Policy are as follow: 

  1. Tickets purchased from credit card or cash will be refunded within 7 business days after the submission of refund application. 
  2. Tickets purchased by check will be refunded within 20 business days. 
  3. If the airline cancels a flight or cannot operate a flight, then the airlines will offer an alternate flight to your original destination as per Finnair cancellation and refund policy. 
  4. If you have missed your connecting flight due to a Finnair flight delay, then the refund amount will be fully refunded if the ticket is completely unused. Or the difference of fare will be credited to your account in case you have utilised a part of your fare. 
  5. If you are cancelling your flight voluntarily then the refund amount will be full fare purchased minus the cancellation fee and service taxes. 
  6. Lastly, Finnair can cancel your refund request if your tickets have expired or your tickets do not fulfil the policy requirements. 

Finnair Customer Support Number for Cancellation and Refund 

For any Finnair cancellation or refund policy query, you can simply contact the helpline number 1800 102 1233. Or you can resolve your query through Airline Chatbot Sisu on the official website. 

FAQs

  • What happens if my flight is delayed or cancelled?

    Incase of any disruption, the airline will update you about the delay or cancellation beforehand. But if the airline fails to inform you, then you are eligible to receive a refund or alternate flight to your destination.

  • What is Finnair's 24-hours cancellation policy?

    The Finnair 24-hours cancellation policy guarantees that if the reservation has been made 7 days prior to scheduled departure, then you can cancel the booking within 24 hours to receive full refund without cancellation fee as per Finnair cancellation policy.

  • What is the Finnair customer service number?

    1800 102 1233 is the number which you can use to resolve your query related to baggage, cancellation, refund, special assistance, check-in lounge service.

  • What happens if Finnair cancels my flight ?

    If your flight is cancelled by the airlines, then you can change the travel date without any change fee or you can request a refund for your unused ticket and extra services that you’ve purchased along with it.

  • What is Finnair Cancellation Policy?

    Finnair offers a 24-hours no risk period in which you can cancel your booking given that it has been made 7 days prior to scheduled departure time. According to Finnair cancellation and refund policy, if you are cancelling within 24 hours of making the reservation, then you are eligible to receive a full refund without any additional cancellation fee.

  • How long does Finnair issue a refund?

    It usually takes about 7 business days to refund the ticket purchased through cash or credit card and it takes 20 business days to refund tickets purchased from cheques.

  • Does Cancelling a flight give you a refund?

    The refund policy of Finnair depends on the type of ticket you purchased. If the ticket meets all the requirements, you will receive an amount as refund.

  • What happens if I cancel my flight on the day of departure?

    As per Finnair cancellation policy, the airline allows you to cancel your booking on the same day of departure. You have to pay a cancellation fee, and the amount will depend on ticket class, reason, and many other factors.

  • How to get a refund with a non-refundable ticket?

    To get a refund for a non-refundable ticket, you must cancel your booking within the specified time. After paying a certain cancellation fee, the airlines will refund your non-refundable ticket. However, this is only applicable in specific circumstances.

  • Can I request compensation if my flight is delayed?

    You can claim compensation if your flight has been delayed for more than 3 hours under EU261 policy. Also as per Finnair refund policy, if your flight is cancelled then also you are eligible to receive compensation ranging from €230 to €500 depending on the distance of your journey.

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